A great place to find a hand knotted rug. Amir is very knowledgeable and one can learn a lot about…read morerugs from him. These rugs are no longer being made and they will only appreciate in value.

I am writing this to provide an account of my 15-month experience with Amir Rug Gallery. I advise…read moreany future customers to ensure all terms are put in writing, as my experience involved retracted commitments and retaliatory threats. In November 2024, I entered a consignment agreement for a rug with a net floor value of $5,500. Notably, the gallery does not appear to use formal consignment contracts. Instead, they use a "Service Contract," which appears to be intended for rug cleaning. The pre-printed language at the bottom relates to cleaning risks and storage after a service is completed, rather than consignment terms. In November 2025, a buyer I sourced independently via eBay visited the gallery and offered $4,000. The owner advised me to reject this, calling it a "low-ball" offer. He suggested I wait because the holiday season was their "busy season" and we could likely get more. Crucially, he stated that if it didn't sell by year-end, he would purchase it. He followed this up in writing on Nov 19: "If you make it $3500 I can take it but by December." Relying on his professional advice and this written buyout promise, I declined the $4,000 sale. After the holiday season passed without a sale, I asked the owner to honor the buyout. He then stalled before stating, "I did not make a firm commitment." He then attempted to pivot to a "wholesale" arrangement that would have netted me only $3,200, less than the original offer he told me to reject. I decided to retrieve my rug on Feb 16, 2026. It was a rainy day, and the store's employee offered to load the rug. Instead of placing the rug directly into the trunk, the employee's handling allowed a fold of the rug to come into contact with dirty standing water on my vehicle's bumper. He did not notice until I pointed it out, at which point he grabbed a rag from my trunk, scrubbed the area, and walked away. When I documented this incident for record purposes, the owner's response was an unprofessional phone call threatening to charge me for 1.5 years of storage fees if I "made a case" out of the loading incident. When I pointed out that storage fees weren't in our agreement, he stated that it "doesn't matter what is in the contract" and that he didn't have time for "BS." Even if his cleaning contract terms applied to consignment, they stipulate that storage fees only begin two weeks after an item is "ready." The owner messaged me on Feb 13 saying he wanted to return the rug, and I picked it up on Feb 16, well within his own two-week window. He then claimed it was "unethical" for me to list the rug on eBay while it was in his shop. This is a strange claim, as my online marketing was doing the work I was technically paying him for. In 15 months, the only time the gallery called me about an offer was from the buyer I sourced and sent to his store. Despite me doing the legwork, I was still prepared to let him take his full commission for simply showing the rug. Helping a business close a sale is not unethical; retracting a written buyout promise after costing a customer a sale is. Anyone considering this gallery should be aware that verbal statements may not be honored, and any attempt to hold the business accountable may be met with threats. I encourage future customers to ensure everything is documented in writing.

STAY AWAY!!! This is the second time that I have brought rugs here to be cleaned. They do a great…read morejob, but this time added an additional $300 for "restore & redye" - although I had not requested this. In short, the 2 rugs cost over $1000.00 to clean. Ironically, it would have been about $750 less expensive to toss these and buy them new again. This type of unauthorized upsell, without prior approval or so much as a phone call to discuss, is disgustingly unethical. I plan to report the Rug Design Gallery to the local Chamber of Commerce as well as the Better Business bureau. DEFINITELY my last visit to this gyp joint. I advise you to go elsewhere .....you will be glad you did.

Horrible experience!!!! I had three rugs cleaned. These…read morewere oriental rugs. The owner picked them up and told me himself that they dipped them and rake them and let them dry. There was no soap applied to their process. When the rugs were returned. They had to be Re-cleaned by another company because they left soap in the rugs which attracted more dirt. I had to pay to have the rugs cleaned twice. Save yourself the headache and the money and find someone else to clean your oriental rugs. The owner also took one of my rugs on consignment. I called the store owner a few Months later to check to see if the rug had been sold. The the owner let me know they had moved to a new location and the rug had not yet been sold. The new location is under a new name: OC Rug Gallery. Maybe he moved and changed to store name because of all the negative reviews and all the lies he has told. He let me know that I was able to apply my consignment rug credit to another rug in the store. https://www.google.com/search?q=oc+rug+store&ie=UTF-8&oe=UTF-8&hl=en&client=safari#trex=m_t:lcl_akp,rc_f:rln,rc_ludocids:11970712928152194029,ru_lqi:CgxvYyBydWcgc3RvcmVIqeyCy-WAgIAIWhwQARACGAEYAiIMb2MgcnVnIHN0b3JlKgQIAhABkgEJcnVnX3N0b3Jl,ru_phdesc:ymtojofU58o,trex_id:UZHXec I told him what rug I was looking for. I wanted a hand-knotted contemporary rug with blues and gray colors. He said he had one. He charged my credit card $5000. The rug that he sold me was not handknotted, it was machine made. The owner is now refusing to give me a credit and refusing to give me my consignment rug back. Unless you want to be lied to and taken advantage of stay clear of both OC Rug Store and Rug Design Gallery.

What a great find! Gorgeous furniture and accessories. Everyone that works there is so nice and…read morehave such a talent for designing beautiful homes, especially Debi the interior designer. She will come to your home and help you pick things that fit your lifestyle and make it showroom ready ! I definitely recommend.

I went to have lunch at Olives Branches and stopped in this boutique furniture store. The store…read moresmelled amazing so I had to buy this because I couldn't live without it!

So Cal Rug Masters is who you call when you care about your rug and want it to last. I read up on…read moretheir process and it is so much more comprehensive than the next best that I could find. Definitely worth the price. They came immediately and picked up our large 8 x 11 wool rug, and delivered it to the home we just moved into. They also provided a felt mat recommendation as I requested. It looks brand new and feels so fantastic! Highly recommend this company. They have the expertise.

SoCal Rug Masters came & picked up my rug. They repaired the dog damage & gave it a good…read morecleaning. It looks like new! The repair job was absolutely fantastic!

Absolutely loved working with this company! Both RJ and Ryan helped us, and we could not have been…read morein better hands! The entire experience starting from looking at samples to final installation was easy and painless. Ryan was very detailed and gave us great recommendations throughout the process that really elevated the look of our new floors. They were honest and upfront with possible additional costs (in the event they needed to level the floors before installation) so there were no surprise fees. The installation crew was FAST, but so detail oriented. They are magicians. I will definitely be referring them to friends! 10/10 experience!!

We just had our entire house re floored (2600 sq. ft). We got several estimates before we decided…read moreon Designer's Magic. They were very professional and honest with us. Not only did we get the best price, their sales people, measurers and installers were all top notch. Having the entire house torn apart for a week and a half was a nightmare but we expected that. The guys did amazing work and gave us everything we wanted. The dust was kept to a minimum because of the care they took covering everything and they took care to make sure we could live in our house during the installation. I would highly recommend them (and have) to anyone who needs new flooring.

Damn, I genuinely wish I had met Ali at Authentic Art Gallery earlier; he is tremendously…read morewell-versed in his knowledge about rugs. His gallery is the one-stop shop for all your rug needs. I couldn't advise you enough to buy, sell, repair, & last but not least, clean your rugs here. Three years ago, he assisted me with selling my Persian Silk rug & over the years, he has helped me clean/service many rugs. Today he assisted me with the cleaning 13 rugs. They will now be displayed as he has accepted them on consignment. I was clueless about what to do with the 13 rugs as they belonged to my late grandfather and came from the region of Mahshad, Iran.

highly recommended, the best place to find handmade and…read moreAuthentic rugs Ali helped me to choose the best option for my place within my budget They are expert in this business and they take care of their customers professionally.

Always excellent service support and products. I have done business w Hemphill's for over 15yrs…read more Always exceeds expectations! Thank you Brett and team Hemphill's

Andrea was Super Nice and Professional. Their Install Team…read moreof Dirk and his Crew were Amazing! They did a Great Job of installing a Large Carpet Install Project in our Home. Really Tricky and Difficult Pattern Carpet to install and match the Pattern and the Stairwell Install was really difficult and they did an Outstanding Job! Can't say enough good things about our experience with this Company and their Team of Installers. Kirk and Tami Newport Beach

Purchased our flooring in 2020-21. That experience was good. We went through an independent…read morecontractor. What is great is the support they've provided to us after install even having not hired them. I would recommend doing any flooring installation through West Coast! It may cost you more if you don't - learn from my error. They do it right the first time without compromise. It seems exaggerated to say this, but truly I regret not hiring West Coast to perform the install. To reiterate they went above and beyond in customer service to support the failed install of flooring in my home.

Bridget was an exceptional resource who provided incredible customer support and helped us to…read moreselect our beautiful coretec blonde oak wide plank flooring. My husband and I were impressed with the friendly and responsive service and amazing value. We would recommend Bridget and west coast flooring center for all of your flooring needs!

If you're looking for quality luxurious outdoor furniture this is the place…read more The team here is very knowledgeable and easy to work with. They were quick to answer all my questions. Their modern designs are fabulous. I highly recommend this location and product.

From the owner: Clocking in at 7,000 square feet, our brand-new Mission Viejo showroom is a modern, welcoming…read morespace. Its bright white walls are decorated with murals, a chair installation and olive accents that show a broad assortment of our furnishings in the best light. Conveniently located just off I-5 (aka the San Diego Freeway), the showroom has plenty of parking. It’s close to many local parks and landmarks – including Lake Forest Heritage Hill Historical Park, Mission San Juan Capistrano and Dana Point. Drop by to check out our wide selection of outdoor furniture, then spend the rest of the day exploring this vibrant area.

Great service. We were welcomed and left alone to wander and wonder! Michelle made our dreams come…read moretrue. We turned a very beautiful room used only for special occasions, into a very beautiful elegant updated and accessible space. What a difference.

Over the years, working with Michelle Scott, we have ordered quite a lot of furniture and accents,…read moreincluding outdoor furniture! We are currently in process of window coverings, so will be back to update my post with that experience too!