Really great experience working with this property management company. They helped get my property…read moreready for rent and were super helpful throughout the process. They coordinated with vendors, organized the work, and even got great value on the price paid for the services. Made everything much smoother. Highly recommend.

I would NEVER use this company to manage my properties based on their treatment and lack of…read morecustomer service etiquette! The individual I dealt with was someone named Steve! Hanging up the phone whilst in the middle of conversation was most rude! My time is just as important if not more than yours! You need to get it together! Most unfortunate and rude management company!

I am a resident of the Meridian Hills community in Moorpark and recently contacted Kristy Towry for…read moreassistance. She returned my call shortly after I left her a voicemail and sent an email with my request. We had a great, friendly conversation, and she took the time to answer my questions and provide the information I needed. Kristy was professional, knowledgeable and genuinely pleasant to work with. I truly appreciate her responsiveness and excellent service!

Prompt reply and settled my inquiry Excellent service…read more Prompt reply and settled my inquiry Excellent service Thank you

Mikey Hall and Shana Reese are unresponsive and have no understanding of what customer service…read moreshould be. I've been trying to view a property but haven't even received a courtesy email whether or not it's still available. Their 24/7 customer service guarantee is completely false. I can't imagine ever referring a client or potential tenant to them. Their owners and landlords are losing money from the time wasted and no response. If you have a property to sell or lease, reach out to another property manager that will take potential tenants seriously and get your cash flow moving along!

I own multiple apartment building and this company is the worst. They never respond to most tenant…read moreservice calls. Making it a landlords nightmare and upsetting tenants. They charge the landlord fees for collecting the rent and the tenant. They charge the tenant a storage fee for storing the rental contract and they charge the landlord. Also, most of the staff is rude including Lance. They were so nice and so responsive initially when the account was setting up, then once your hooked they are trash. I would ask them for references on all the positive reviews here... I bet they are fake.

I've been a renter for the past 3 yrs for one of Up Property Management's rental homes in Irvine…read more Chris and Leonard have been outstanding from the start and they have always been professional, responsive, and have gone out of their way to make sure any repairs are addressed immediately and fixed properly. I've been a tenant at many different properties all across Southern and Northern CA over the years and I can say with confidence that Up Property Management is THE best of the bunch. Highly recommend using them!

One of the most frustrating rental experiences I've had, largely due to how this was handled by…read moremanagement, specifically Christopher and David. The unit was listed at $4,200. We initially explored pricing and ultimately submitted a paid application for $4,000, not $3,800 as they later claimed in their response. We have email proof confirming this. We were also told there could be flexibility around $4,100 if we had strong documentation, which we did. Based on that, we were encouraged to apply, pay fees, and submit everything. After doing all of that, there was no real movement or consideration. What made this worse was their response, which included inaccurate statements about us "lowballing" and "going behind our agent." That is simply not true. We were fully transparent with our agent the entire time, and she can confirm that. We also have texts supporting it. Nothing was hidden or "found out" later. Instead of focusing on a reasonable $100 difference that could have easily made both parties happy, they chose to argue and escalate things publicly through responses rather than work toward a solution. That says a lot about their priorities. The bigger issue here is the lack of transparency. If the price was always firm at $4,200, that should have been clearly stated upfront. Instead, we were led to believe there was flexibility, only to find out after paying application fees that there wasn't. The communication throughout felt dismissive and unprofessional, and their response only reinforced that. My advice to anyone considering renting through them: be cautious before paying any application fees, and make sure any statements about pricing flexibility are clearly confirmed in writing. Based on this experience, I would not recommend working with this team.

We hired Good Life to rent out our home in La Habra Heights two years ago, and the tenants they…read morefound have been awesome. I was a new mom in the middle of a big move so having this taken off my plate was so relieving. Cole helped us get the home rented much faster than we expected, and those same tenants just renewed their lease for a second year. The tenants also taken such great care of our home, which has been really important to us. It's been so nice having their expertise when it comes to owning a rental. We've been really happy with how everything has gone over the past two years, and having great tenants stay for another year has made the experience even better. Overall, we've had a really positive experience with Good Life as rental property owners and can't recommend them enough

I hired Good Life Property Management more than one year. They helped me to find the tenant twice…read more I am very impressed by the service they provide. They are professional and well managed. They could find the qualified tenant SURPRISINGLY QUICK and they respect the home owners! Tomer Otor helps me to find the second tenant. The communication with him is excellent!. He does not let you wait and wonder. The response is almost instant. He listed my beautiful property with so much in detail which was the key to secure a new tenant in about 10 days. I strongly recommend Good Life Property Management to any landlord. They take care of your property and manage it well :)

As a first-time landlord, I was very anxious about renting out my place. I had so many questions…read moreand concerns but Lili was AMAZING! Yelp actually came through and these reviews are accurate. She talked with me on the phone to walk through the paperwork and was flexible about the timeline for me to get my property ready for showing. She was kind and understanding. When it was finally ready for viewing, she was able to get tenants in within FOUR days of being posted. I was expecting weeks or even a month but the turn around time here was incredible. Everything is paperless and digital and they even have a portal that is pretty easy to navigate the finances. April was also great with the administrative tasks. I would totally recommend East West Properties and I hope to work with them for a long time. Their pricing is very competitive and more importantly, they do their job well.

I was nervous about renting out my property for the first time. I didn't know where to start. Then…read moreI found East West Property Management -- and everything changed. They took care of everything from day one. They connected me with a great handyman who got the house in perfect shape, and they recommended an amazing cleaning crew that made the place shine. I didn't have to search, stress, or guess -- they just handled it. Then came the moment that really left me speechless. In less than ONE WEEK, my property was rented out. One week! I honestly couldn't believe it. Their network and marketing are incredible and they know exactly how to find good, qualified tenants fast. What makes East West truly special is that they genuinely care. They keep you in the loop, answer your questions, and treat your property like it matters -- because to them, it does. Owning a rental no longer feels overwhelming. It actually feels exciting. If you have a property and don't know where to start, just call East West Property Management. They will guide you, support you, and get results. I am so glad I trusted them and you will be too.

We would like to recommend Gary Ambart to be your next Property Manager. Gary is a consummate…read moreprofessional. He is knowledgeable, quick to respond, and always has solutions for any challenges that might come along. He was able to get our Condo rented out quickly with quality tenants. He was always available for both ourselves as well as the tenants. Any issues with tenants were quickly resolved with minimal to little contact with us. Gary offers his clients a portal where they can review detailed monthly reports. He also sends the monthly reports by email. They detail his commission, monthly rent, deductions for repairs, and monthly take home for the client. Since Pear, Inc. is not a big corporation, Gary is able to give a more personalized touch to his clients needs. His commission was competitive and we really enjoyed working with him.

Gary from Pear in an absolute pleasure to deal with and we sure did appreciate his professionalism…read morewhile we lived in one of their managed properties. There a reasom they have much higher approval ratings than other management complanies, and Gary definitely contributes to their company. Thanks again, Gary !

Property Managers are reaping off tenants who are moving out. They charged me $6000 for the…read more appliances they said that is not working. It took them years before they changed the stove that " the oven " was not working when i moved in. And when i left they charged the stove, the refrigerator and the microwave. I asked them where are the stove, Refrigerator and microwave which are all in good running condition when we left all they said is they throw it away. They did not show up on the final inspection inspite of our request. They again of course charged us for painting 2x my apartment. So beware if you would like to rent their place. Document everything and with pictures. I will be going to DEPT OF HOUSING and hopefully some tenants as well will do the same.

City Lights is part of the Shea properties. It is the kind of place that nobody chooses to live at…read more You are here because you ended up here. This is NOT the kind of place where you will be part of a friendly neighborhood. It has gone really downhill past couple of years. The police station around the corner will straight up tell you City Lights Apartments is now known as the worst crime area of Aliso Viejo. You will never be connected to anyone in power position at Shea. The receptionist will make sure that she will not allow it. Shea is only interested in profit. They have no interest in people who live in their properties or for their employees. The one employee I know, who worked for them for 26 years did not even receive a happy birthday note, much less anything else to acknowledge his presence. It is a sad truth that this company calls itself a family owned and operated company, when they are so corporate and unreachable. The company is based on outdated model system of operations and has no transparency. They will raise the maximum rent on all their properties, find legal ways to circumnavigate the system, and make you feel insignificant in the process. Read the one star reviews. They are all accurate. The filthy hallways, the dog crap, garbage everywhere, the most unpleasant leasing staff, the constant alarms, the gates are nonfunctional and make you feel more like a prisoner in here, rather than keep you safe, the drug scene is rampant here, there are entire apartments set up to grow marijuana under indoor lights, you get constant flat tires, then car smashed windows, the parking structure itself is a nightmare, the units are old and dated, or cheaply updated, so maintenance is constantly working; the maintenance team is the ONE and ONLY plus at this property. Packages get stolen from your front door and the parcel pending room. The parcel pending room is just an apartment converted to be used for packages, but imagine, soon they will switch it and then rent this unit out! just wow! and then there is the noise!, this place is so noisy! you cannot get any peace and quiet here. There is nowhere to go- the sidewalks are nonexistant or blocked or have dog feces. The rooftop parking is where drugs, sex, smoking and loud music happens. The police presence here is heavy and the leaf blowers are out of control everyday including weekends. There are ZERO amenities. Yet the rent is sky high, and the parrots in the office will tell you that it's just the market rate. The construction ugliness and noise is not worth the 3plus grand you shell out each month.

I'm genuinely curious whether some of the four- and five-star reviews are from actual customers,…read morebecause our experience with this company has been incredibly disappointing. The timeframes are typically from years ago, so perhaps things have just really gone downhill. Communication has been virtually nonexistent. I, along with other residents, have left multiple voicemails and sent several emails to both Juliet and Eric, with no response. Rebecca is the only person who consistently answers the phone because, apparently, everyone else is "in meetings." I honestly feel for her, because she's left to deal with understandably frustrated residents without having the ability to resolve the issues. When standard emails are responded to, the resolution is inconsistent with their follow through. I understand that road maintenance is inconvenient and disruptive, but that is exactly why a company being paid to manage these projects should be communicating clearly and addressing residents' concerns. During the most recent project, work began earlier than the posted timeframe (by two days!!! And blocked cars in garages), trash pickup was not properly accommodated, and we were told residents would receive a credit for the missed service. When I followed up about that credit, I received no response. Would not recommend since I think at this point they have too many accounts to service properly.

The team at Platinum Management Group is quick to respond and help when needed. I have noticed a…read morehuge improvement from the last management company.