*DO NOT* go to this practice. Office staff totally incompetent. They're too busy to get anything done. Staff most likely bring paid a slave wage- so what would you expect?
Called the office many times to get a flu vaccination verification for my current employer. Was told they don't keep records of patients' flu vaccinations. Seriously? This is reportable and part of the patients' medical record. So after I suggested having this practice audited, Quack Lee started yelling at me over the phone. At one point he told me to shut my goddamn mouth. About a week later, he fired me as a patient, but not before I fired him as my provider. Emily, one of the many lackey receptionists, laughed when I was explaining my situation to her in order to route me to the person who handles patient complaints. It's almost like she'd heard this before.
If you care about your health and expect a timely response in having your healthcare needs met, DO NOT go to this practice. No return phone calls, no follow-up, and having to keep on them about referrals, insurance verifications, etc... Grace and Lori, who are in charge of insurance verifications, pre-authorizations are pretty much useless; again, no call-back, no follow-up / follow through regarding insurance pre-authorizations resulting in delay of patient care.
Also, they're not very good at scheduling appointments. I called in to reschedule an appointment so I wouldn't be hit with a $50 cancellation fee. I was told I owed for the missed appointment. I had to explain to them that it was a reschedule- not a cancellation. They continued to fight me on their mishap and it wasn't until I told them I would go to the CA Medical Board for unethical business practices that they agreed to reverse the charge.
As a healthcare professional who was seeing this practice regarding my RA, I'm hear to tell you that this practice leaves something to be desired.
*Terrible practice
*Severe lack of communication
*Shitty customer service
*Inconsiderate, condescending doctor with terrible body odor.
Lee is a total loser who reeks of a dirty diaper and microwaved sardines. read more