We have used this car shuttle service for years and it is honestly the best!…read moreSafe, trustworthy and helpful drivers, clean vehicles, and they are always on time. Thank you Gwynn, Craig and Steve for always getting us to where we need to go.

Russell was great picked me up on time and got me to the airport safely. I also got picked up from…read morethe airport on time. Van was comfortable .

Booking was incredibly easy, with staff that were friendly, professional, and more than happy to…read moreaccommodate our specific needs. The car itself was immaculate--spotless inside and out, with plush seating, mood lighting, and all the amenities you'd expect from a high-end ride. Our driver arrived early, dressed professionally, and treated us like VIPs the entire time. Courteous, respectful, and an absolute pro behind the wheel. Whether you're booking for a wedding, prom, airport transfer, or just a night out, this company goes above and beyond to make you feel special. They clearly take pride in what they do, and it shows in every detail. If you want a black car experience that combines elegance, reliability, and exceptional service, look no further. I'll definitely be using them again--and recommending them to everyone I know!

I love this car service. Professional cautious and helpful, even at 3am heading to the airport!!. I…read morehighly recommend them. Well done

Timely. Dedicated to customer satisfaction. Reliable. If you…read morehave not success with the big taxi services and or Uber/Lyft, try this company out! Small mom and pop business that is dedicated to giving you the best experience possible! (PS, I booked last minute and still got a car to pick me up and get me to the airport on time!) (Bigger plus, they can get on base!)

This company is amazing! There always on time and there prices are very reasonable! I used them to…read morego to the airport and they are exactly what we needed.

I went with this company to drive my teenage daughter to the airport. The driver never showed up…read moreand nobody answered the phone for almost half an hour after pickup time, at which time they claimed the driver had been in an accident and they didn't have another car available. Unfortunate if true, but unacceptable to not have a live person to talk to or answer phones when driver fails to show. No other transportation companies could get there on short notice.

I do not recommend this company!! We had them for our wedding and they didn't return phone calls…read morethe week prior, they were late, messed up our shuttle schedule, were rude to everyone at our wedding who was in the shuttle, and didn't even pick us up (the bride and groom) at the end of the night. Horrible customer service!! This was the only vendor that we had issues with on our wedding day! Our wedding planner went above and beyond to communicate and they just dropped the ball totally!

I am writing to formally complain about the unsatisfactory and unprofessional service I received…read morefrom your company, Horseless Carriage Limousine, on Thursday, July 23, 2026. My wife and I returned to Norfolk that morning after a five‑day Carnival cruise. It was raining heavily when we disembarked. Your driver, Richard Oden, informed us beforehand that he would meet us across the street from the Carnival cruise terminal, and he was indeed parked there when we arrived. However, he remained parked across a four‑lane road in severe rain rather than pulling up to the designated drop‑off/pick‑up area where he originally dropped us off at the start of our trip. I walked toward him and signaled for him to come over, but he did not move the vehicle. I also attempted to call the company to notify him that we were ready for pickup, but no one answered the phone. As a result, my wife and I were forced to walk across the street in the pouring rain, carrying multiple pieces of luggage while navigating morning traffic. The driver did not exit the vehicle to assist us until we reached the car, and even then, he only opened the trunk. He provided no help with our luggage and offered no assistance until after we were already soaked. He did give us a small towel once we were inside the vehicle, but by that point the damage was done. This experience was extremely disappointing and far below the level of professionalism your company claims to provide. Based on this incident, I will not be using Horseless Carriage Limousine again. Additionally, companies such as Uber offer the same trip at a significantly lower cost and with far better service. I expect acknowledgment of this complaint and an explanation for the unacceptable conduct displayed by your driver.

This business amazing. Took group from Newport News to Norfolk Airport and met us a week later for…read morereturn trip home. Great service. Driver was in contact with me before we got our luggage.

I was charged for an airport run on 3/31/23. I was charged…read moreagain for the same trip on 4/6/23. I called, sent copies of the receipts and was told it would be 7-9 days before the reversal appeared on my account. That time has passed and they will not respond to emails or phone calls. Do not use this service.

They could honor their reservations! I almost missed my early morning flight when their driver was…read more20 minutes late! THEN they charged my card AND convinced my credit card company that the charge was valid because I didn't follow their cancellation procedure. I WAS LATE FOR A PLANE! I didn't have time to cancel a ride I never got!

Prices out of sight They seem to only want groups and lengthy trips Not willing to accept…read moreshort runs -- quite costly

From the owner: Reliable Rides is a locally owned passenger transportation service offering for hire rides to…read moreAirports, Airbnb guests, Wine & Brewery Tours and to/from shuttle, Medical appointments and General Transportation serving Charlottesville, Va and surrounding counties. We are Trustworthy, Professional and Affordable and fun!