We began our estate planning several years ago, and at that time the staff was incredibly…read moresupportive and a pleasure to work with. Unfortunately, after my father passed away in February 2026, our experience changed significantly. The staff was unable to locate our paperwork, and as a result, the shared funeral marker for my father and mother was never ordered. We were not informed of this until last week. Now, in July 2026, our family is once again trying to complete the process and order the grave marker for my parents. During our recent conversations, Michelle offered several explanations, including that our paperwork had "gone to the bottom of the pile." Given that your staff works with families during some of the most difficult moments of their lives, that response felt both insensitive and unprofessional. Families who are grieving deserve compassion, clear communication, and confidence that important details are being handled with care. My hope is that this experience will lead to a review of your office's operating procedures to ensure paperwork is properly tracked and families are kept informed. I also encourage additional customer service and sensitivity training for staff so that grieving families receive the empathy and professionalism they deserve.

The Funeral Home, across the street, was a joy to work with. Robyn personally reached out, many…read moretimes, to assure we were okay. Robyn is clearly a woman who understands the sensitivity and nature of losing a loved one. Her compassion was genuine and well delivered. The cemetery, on the other hand, a complete and utter disappointment. In specific, Bob. He has, in my personal opinion, shown zero emotion, care or sense of urgency (on the customers end). When I call to check the status of my brothers plaque, I am constantly being told about the pandemic and reminded the insurance check was issues two week after our initial meeting. It has now been 3 months, since my loved ones death. Yet, no plaque has been issued. I can't help but wonder, if there is some physical/personal reason as to why this hasn't been taken care of, in a timely manor. I understand there is a production lead time, which I was originally told to be a few week, again, we are now at a few months... I am also well aware that the climate of the world has lead to an influx of demand for services, such as these. None the less, we are almost a full year after the pandemic has begun. Where a majority of businesses have adjusted accordingly. Reiterating from the above, the process of arranging the payment was done in an urgent and expedited manner, 2 weeks to be exact. Yet the completion of the services rendered is seemingly a no rush delivery. In fact, as we were in the process of grieving, we were sent a letter from a creditor seeking the insurance funds. I am well aware this is a business. One of which, thrives off of capitalizing from those in extremely sensitive and vulnerable mental states. However, when insurance companies have been in touch with you, there was no need for the additional theatrics. It's shameful that money collection is apparently more important than the show of empathy and respect for those whom are depending on their business to be a pillar in the healing process for mourning families and loved ones during their incomparable time of grief. You'd expect a company that is called, "dignity," to actually have some, but that simply didn't prove to be the case. As we are all aware, death is a natural part of life, but the lack of care, with the cemetery, has been astonishing. I could never have a career path, as such, as I feel it innately desensitizes you from having basic human decency. The grounds are well kept and absolutely beautiful, but if you want to be treated as if your deceased loved one doesn't matter, make sure you ask for Bob. He will see to you being another notch on a belt and give you a mini bottle of water as a consolation! UPDATE: The day after this post was made, the plaque was put up. Which solidifies my complaint. The plaque was ready and for whatever reason, we just weren't important enough for it to be done months ago... I appreciate Mr. H, on acting so fast, but I'm Still hurt and disappointed.

The Apex staff was wonderful! They clearly explained the options to me and allowed me to make my…read morechoices and change my mind. The staff was compassionate and responsive to all my questions. They prepared me to smoothly get through TSA with the temporary urn and worked with the receiving Funeral Home to transfer the ashes to the permanent urns. I highly recommend Apex. Thank you Amanda and Kristy for your kindness and compassion. Thank you for your prompt responses.

Amanda was amazing at explaining the options available for hubby and I. we were looking for a no…read morefrills final adventure. Amanda didn't try talking to us about upgrading only what we wanted. if you're planning your final journey Speak with Amanda she will help you get exactly what you want without any pressur.

It's a genuine pleasure to write this review. We recently utilized Bryan-Lee Mortuary in Raleigh…read moreto facilitate the burial of my Mother. There was a viewing here in Houston, then travel via Air to North Carolina, and lastly auto transportation to Wake Forest to bury. Through Bryan-Lee of Raleigh everything went without any issues! The average person will most likely be distraught when trying to arrange for burial or cremation. Fortunately for us, Bryan-Lee Mortuary in Raleigh has an extremely helpful staff. They set up everything for us with minimal efforts on our part. So, we could do what we needed to do, grieve and support with family and friends. Justin, Maria, Ed and the whole Bryan-Lee crew were in a word: Exceptional. Not only did Justin let us know everything that was going on in the process; he also handled any issues that came our way. Every time I called, Maria answered the phone! It was nice NOT talking or pushing buttons through an auto-attendant... Although I sincerely hope I do not have to utilize their services in the near future, but if I do, I will be returning to Bryan-Lee Mortuary in Raleigh in the future.

While it feels a little weird to review a funeral home, I want to share my family's positive…read moreexperience with Bryan-Lee. I hope this will help others who don't know much about planning funeral arrangements (as my mom, brother, and I did not), and perhaps it will lighten their burden a bit. My dad passed away two weeks ago. We did not make arrangements in advance because while we knew his terminal cancer was going to end his life, we could not anticipate it happening three days after the doctors told us there was nothing more they could do. So we were in quite the bind at UNC Hospitals at 2 AM when we had a body and no idea what to do from there. We were interested in a place near downtown Raleigh, and Bryan-Lee was referred to us. Do not let its Wake Forest Rd. address throw you off. It's located just past where Wake Forest Rd. and Person St. downtown turn into each other (near the Krispy Kreme). In fact, Bryan-Lee is located in the Historic Mordecai district, in an historical home, which my dad would have really liked. Bryan-Lee handled everything with ease: They made the arrangements with the hospital to pick up my dad's body. They handled the cremation as well. They gave my mom a financial information packet about handling bank accounts and the steps to take after losing a spouse. They gave us all of the instructions for writing an obituary. They submitted our piece to the newspapers we requested. One of them was a paper in South Carolina, where I grew up. Andy from Bryan-Lee e-mailed me the day after Dad's obit ran to tell me that he had called that paper after he noticed the online article did not contain a picture of my dad. They assured him that the print version did run the photo, and he wanted to be sure to write that to me before I looked and got upset. Attention to detail, consideration, and customer service like that made Bryan-Lee a great business to work with. The space itself, where my family held a visitation, is lovely. It reminded me of a country club and living room at the same time. By that, I mean it is formal and classy while also comfortable. There were chairs and sofas around the room (which was very large). They have a way to play music if you bring some (though we chose to play it from my brother's computer). They provide ample tissues, mints, and water. They also direct guests arriving to the proper room, take their coats, provide empty boxes so we can take flower arrangements home, handle all of the paperwork required, and other things I'm sure I did not notice. Overall, my family was very pleased with Bryan-Lee Funeral Home. They are friendly professionals who really make you feel safe and welcome when you are otherwise feeling sad, confused, and in a vulnerable position. I recommend them to anyone in need of their services.

My mother passed away 5 years ago and my dear father passed in September. Brown Wynn provided the…read moremost amazing support, compassion, detail and encouragement for all the arrangements. Hall Edwards was our director for my fathers service and I could never articulate his dedication from the minute of death to the funeral service. My sisters and I were surprised at the affordability as well. We are so grateful for their attention and provisions for our family

I was well cared for at Brown-Wynne Funeral home! Mark Blake was kind, compassionate, responded…read morequickly and demonstrated a strong knowledge of how to proceed in making arrangements simple and stressless. He provides excellent customer services. I was fortunate a friend referred me to Brown-Wynne.

Dr. Lori Washington, and her staff were able to turn one of the most difficult days in my life into…read moresomething easier for me to deal with. The professionalism, compassion, and empathy were unmatched. The passing of a loved one is always difficult, when it is your spouse the pain can be indescribable. Dr. Lori, and her staff made it bearable, and for that, I can't think them enough. I highly recommend their services. The cremation, and all related services were handled professionally and expediently, a great value. Thank you.

After the recent passing of my father, I was tasked with taking care of the final arrangements for…read morehis remains. During a very difficult time, Lori guided me through the process with professionalism and compassion. After making sure I filled out all of the necessary documents required by the state, her staff quickly took care of transportation from the morgue, storage, cremation, and getting all of the certified death certificates needed. She even took special requests for locks of hair, separate urns, etc. I would not have been able to navigate all of this without Lori's capable hands guiding me through the process. She made a very difficult time so much easier. Thank you.

We approached RMF with no knowledge of process, were from out of town, and on a rushed timeline…read more Rhonda and team were amazing. Responsive, caring, understanding and exactly what we needed during our time of grief. I can't say enough positive things about RMF and Rhonda's support.

We don't talk about death enough. We don't celebrate it enough. We get scared when people mention…read morelife insurance, how we want to be buried etc... But death is a guaranteed expectation. We all have a death date. Let's be more open in talking about it. Funerals can be expensive if you don't do your homework and go off an emotional time in your life. I encourage everyone to be sure to do their homework before needing services of a Funeral Home. I highly suggest you setup an appointment and go to R.M. Ferguson. They can help you get things in order now and saving plans to help you before time. Of course I wanted the best for My Husband Some would say "It's just going under the ground" but nah, it's different when you are dealing with someone that gave me the world and his last dollar to everyone he came across. R.M. Ferguson took what I had and gave me what I wanted to make my Husband' Celebration Of Life an Extravaganza. There wasn't one thing I didn't ask for that they did not meet my needs. They absolutely made my Husband look like his healthy self after battling 3 years of pancreatic cancer. When I went for that 1st viewing of my Husband all I could do is weep of gratefulness because they made my Husband look so good and sleeping peacefully. Thank you @R.M. Ferguson and Rumeal Ferguson for your professionalism, support and guidance throughout this entire process. My Prayers Are For You, Your Family and Your Business Be Blessed Always One Of A Kind! #TeamPerry Mrs. Kisha Perry Wife Of The Late Benjamin F. Perry

Services for my aunt were held with professional individuals. We used the separate space for…read moreeating and everything was handled with care. Thank you.

Valencia E. I would not recommend Lea Funeral Home to…read moreanyone. My family member looked horrible. They should be ashamed of themselves. When we left her at the hospital she looked like she was sleeping. When we walked into the funeral home I thought we were in the wrong room.I said that's not the same person I left at the hospital. I wish I could give a rating of "0".DISGRACEFUL!!! Please don't use this funeral home. RUN!!!!!

If you have not visited the Historic Oakwood Cemetery, you are missing out! I absolutely love their…read morewalking tours. They are held on the first Friday of the month May through September. Tours start at 6:30 and a $10 donation per person is suggested. I have been on many of their tours and have thoroughly enjoyed all of them. I love hearing the rich history of the people and of Raleigh. The tour guides do an excellent job of keeping memories alive of those who have departed.

Fascinating grounds with lots of historic art and architecture. Lots of history here.read more