I want to start by acknowledging that the technician who did my nails was extremely talented --…read morethis was truly one of the best French tip applications I've had in a while. Unfortunately, the experience itself left me feeling very uncomfortable and disrespected. The session began with a technician who didn't speak English, and another more senior technician stepped in to translate. While I tried to describe the nail shape I wanted, there was a clear communication barrier, and the first technician left. From there, the senior technician's tone and demeanor became noticeably frustrated and impatient with me. I've always been a polite and easygoing customer, so being spoken to in such a belittling and condescending way was really disappointing. When I misunderstood a nail shape term, the way it was corrected felt unnecessarily harsh. I could also tell that I was being discussed in another language, which only added to how uneasy I felt. At one point, the technician even asked if I wanted to leave -- which shocked me because I had never said or implied that. That moment completely ruined the relaxing experience I had hoped for, and I ended up skipping my pedicure and leaving early. This is the first time I've ever left a salon without tipping -- not because of poor work, but because of how I was made to feel. Her talent is undeniable, but professionalism and respect matter just as much. I wanted to start a relationship of reoccurring spa services with your establishment but don't really feel welcomed and I believe my character was misjudged- as if to expect more hostility from me which goes against what I've always stood for- common decency and respect for everyone I encounter. I hope the salon can address this so that future clients can enjoy both great service and a kind, welcoming atmosphere.

My hair and eyebrow look great. Donna Manzares…read moreApril and Jennifer are the best. I've been going to April for my hair awhile now. She's friendly and always listens to me. I just me Jennifer for my eyebrows. She's so very nice too.

Cierra (sorry, not sure of spelling!) saw me last week. I was way overdue in my need for color and…read morecut as I had moved and started a new job and did not know where to go. She is attentive and did a wonderful job with my foil color blend and cut. I was extremely happy with the results and already have scheduled a trip back to see her! Thank you thank you thank you!

I'm very picky about my hair , I have thick naturally curly hair so all it needs is a good haircut…read more I've been to three other salons in Inverness and I was beginning to think I had to walk around with bad hair as long as I lived here.. lol... my friend recommended I try Highlands West Dawn gave me a beautiful haircut reasonably priced and very nice clean environment.. I was very pleased I will be back thank you again Dawn

I've had a lot of mani pedis in my life, and this was definitely the best ever. Nice, clean,…read moreestablishment, and Chen is amazing. She does a wonderful job in all aspects of Mani pedis at a price that beats the competitors. Don't miss this place as you'll be looking for a long time to find someone who does this quality work! Leslie Myers

A hidden gem to be discovered. My pedi is still intact after…read more7 weeks. Have to have another one because the nails grew too long and have to be clipped. The technician did a wonderful job massaging my feet and calves. Felt like I got new legs after she was done with me. The mani was no exception. I give the lady an A for her artistic skill. This is my nail salon to go to now. I am so glad I found this place.

This is a small no frills salon but they deliver excellent service. I walked in for a pedicure. I…read morewas attended to immediately. My nail technician, Mary, did such an amazing job and spent time with a relaxing, slightly firm massage when she used the scrub and then again with the massage lotion. I don't think I have gotten a better massage during a basic pedicure!! The massage chair was also much better than other places. It magically worked on all my knots. They only accept cash tips so be better prepared than I was!!

Excellent. Have been going regularly for several years. Service and treatment are on mark. Thank…read moreyou Leon, Linda. Time well spent.

Always very pleasant and they do a great job on my nails. The location is very convenient to me.read more

Best place to get your nails done. Professional. Kevin is the best, the girls are great too.read more

Lisa, Crystal and Natalya are all excellent beauticians. I would higher recommend them!! I have…read moreNEVER been unhappy with my cut or color!!

Natalia is one of the best beauticians I have encountered. I am older and a cancer survivor so my…read morehair is thin and very difficult to work with, to the chagrin of most hair dressers. Natalia just took this as a challenge. Without a doubt this was the best haircut I have ever had! She is very pleasant to talk with and very knowledgeable. I highly recommend Natalia and will definitely be going back for all future cuts. Her prices are very reasonable. I don't much like going for haircuts because I've had bad experiences when they just don't know how to handle my hair or they spend the time whining about how difficult it is to work with. Natalia is a huge breath of fresh air and made an unpleasant experience into something to be enjoyed. I'm actually looking forward to my next cut!

Laidback relaxed vibe. All the women being serviced while I was there are loyal customers. The…read moretechnicians were very humorous and kind. I have been here one other time (I am from NY and now a snowbird down here) and really enjoyed my service. I was trying to achieve a video I saw on instagram. At first it wasn't quite right. My nail tech didn't get upset with my honesty. We played around with the colors and I absolutely love my nails. Amazing pedi. Also got my eyebrows waxed. I love my brows and was a little scared to try someone new. She did exactly what I wanted. They have got themselves a new loyal customer:

I made an appointment for Mother's Day 3 weeks prior. I received confirmation a few days later…read more Today (Saturday day before Mother's Day) I get another confirmation. I was excited because it was a surprise for my mother. At around 7 pm I get a phone call from some guy canceling my appointment because the nail techs wanted to spend the day with their families. This was 2 hours after they had closed. I normally would understand stuff like this, but if they were going to close at least tell me before it was too late to call anyone else. Thanks ivy nails.. now what am I going to do?

Fast (30 minutes for a gel fill), good price ($35), many color choices, and very nice customer…read moreservice.

Went with two family members including my 6 year old granddaughter and was very impressed with the…read moremani/pedi and how wonderful and friendly the place is!

Too expensive for hair and nails But nice people can't…read moreafford them Do they only do kids by the photos? It seems like it.

I finally got the haircut I always wanted. The vibes are immaculate in the shop. The girls all get…read morealong so well and help each other so the whole process is smooth. They also cut my daughters hair and it came out so cute

Had a massage (upper body & scalp) with Michelle today. I have had many massages in my lifetime,…read moreand this was one of the best! Total stress reliever. I didn't want to leave! Thx Michelle

I got a gift certificate from my husband for Christmas and again for Valentine's Day! Have had a…read morefacial. Massage and will keep getting my pedi here! Awesome, relaxing experience. Very friendly and professional, clean environment, I would highly recommend all services.