Never, never, never take your boat here. I bought my boat from Oasis years ago and they did all the repairs and maintenance on it since purchase. Until recently.
Although I'd had some problems with minor damage to my boat while in their care (such as a broken bracket and damage to my trailer so I could no longer attach the wheel to the crank base), last summer was the show stopper.
When I went to get my boat, I saw a piece of my orange sidelamp on the step of the trailer. The sidelamp was smashed. I found the other pieces of the lamp nearby. I said "what happened here?" "That was like that when it came in," the mechanic replied. "How come I found all the pieces here on the mud? How could this piece of plastic survive a 12 mile drive sitting on an open step.?'" Long and short, they apologized and said they would order another light which I could install. "It's easy," he said. Hum, sounds like the job for the the guy that broke the light, but I let it go. It has been has been 6 months. No light.
They did replace a broken bimini bracket which also I noticed, after first denying it was broken.
I decided to pay my bill, $575 for an oil change, new water pump, and a new blower fan. Ouch. By the way, I had just paid another $500 bill for plugs and wires. This semed high so I wanted to look at the bill, but no receipt. "Sorry, our printing isn't working, but we can send you one later." Gave them my fax number. 6 months have passed without a bill, despite calls to them. Voice mail only, of course.
After going straight home, and having the boat parked on my seceded rural multi acre lot for a couple days, I noticed a large gouge several feet down the bumper. Fresh chunks of rubber exposed, and a gouge as clean as a whistle. No dust, dirt or aging. I called Oasis. "Nothing could do that here, must have been someone at your place. " "I'll have to train my mecahnic to note this damages when it comes in here," the owner scoffed. Well nothing could have done it at my place in the place it was parked between bushes where there is no passage and no traffic.
When I went back to Oasis, I found plenty of places where boats could be damaged as they are moved from place to place, such as the garage door brackets where boats are backed in. And guess what? While I was there, I saw the mechanic crash a boat and trailer into another boat trailer.
It gets better. A few more days later, I was on the lake with my quiet new blower fan. As the day passed, the blower fan got louder and louder. By our second day on the lake, my new fan was as bad as the one that was replaced. I called. Voice mail, of course. Six months later, no light, no invoice, and no call back. read more
