Kyle was amazing-informative-and knew exactly what he was doing!!!He called ahead of time to let us…read moreknow he would be a few minutes late.He explained the steps of what he was going to do and how it would affect our chimney. The fire place had never been cleaned out as far as I knew and three dead birds and a bird nest later proved I was right..He cleaned everything out -even the glass front-put in something new at the top(I forgot the name) and showed us how to operate the blower..Excellent workmanship-will be using in the future

Cleaned chimney & inspected. Good job. Expensive, $329. Our baffles were broken, gave $160. down…read morepayment to order parts with the final bill to be $428. We thought price was excessive. Got part from manufacturer for $54. & installed ourselves in 5 minutes. Way too expensive!!

We recently had a very old walnut tree & stump removed by Owens. Some acquaintances of ours had…read morehighly recommended him. Owens come out to see the tree the same day we called and gave us a very fair price to do the job. The team of 4 were on time, friendly and professional. They have all of the professional equipment that you would expect and the clean up was beyond our expectations. They also put down soil and grass seed after the stump was removed. We plan to hire again and would definitely recommend!

Called this service because I thought they would clean out my ash pit …read more When he came he was professional seemed knowledgeable. Talked showed pictures of his work and also of he new building he was proud for about 15 min. He went on the roof took two min, looked up into the fireplace and then reported I didn't need any thing every looked great. He had two recommendations that could be done sometime or not at all. I was some what surprised that he said didn't need any as I thought he would be cleaning my ash pit , maybe I didn't explain what I wanted very well. He gave me my bill for just coming 22 miles and looking things over 20 min tops and charge 160.50 for the service call and had to do nothing ,but a lot of talking about himself and his business and ones he use to run. Would not call this service again , feel like I was taken advantage of.

Top notch professional team with fast service and fair prices…read more We've used them three different times to fix different things on an older home we purchased. Highly recommended!

We had our Rheem water heater repaired October 31, 2025. The water become lukewarm, no hot water…read more We called Crystal Heating & Plumbing to fix the problem. They replaced the lower heating element and the bill was 400 $. Two months later in January 2026 the water heater stopped heating water again. We called Crystal Heating & Plumbing to look at the problem. They told us that the lower heating element needs replacement and also the lower thermostat needs to be replaced. The cost was to be 350$ just for the parts. We could not believe that we need to replace the part that was already replaced 2 months ago and that their diagnosis of thermostat is truthful. Decided to call Rheem technician to help us diagnose the water heater problem. It shows that thermostats are good and the lower heating element needs to be replaced. We just had it replaced 2 months earlier by Crystal Heating & Plumbing and they again wanted to do the same job and have us pay 350$ for parts and unspecified amount for the work to be done !?! Because they lied to us about the thermostat and the lower element was just replaced by them we decided to have it fixed ourselves. The parts that supposed to be 350$ we bought for 70$. After draining the water heater we unscrewed the lower heating element and it was all covered by 1/4 inch calcium deposit. ????? That was not possible in case if the part was replaced 2 months ago. They did not do that, just charged for it. It is impossible for heating element to get so much sediment in 2 months !!!!!!!!!!! We screwed back the newly purchased part and the hot water was back. We write the review to let other people know how deceitful and untrustworthy people working for Crystal Heating & Plumbing are. They refused to acknowledge the scam and refused to refund the money for previous fictitious repair. Stay away from them unless you want to be cheated.

We had a leak in the area of our kitchen sink and couldn't figure out where it was coming from and…read morecouldn't be happier that we chose to call Pot's. They came out right away, found the leak and installed a new sink, faucet, filtered water attachment and repaired and replaced the damaged portion of the cabinet that had been damaged. I'm not sure there is anything they can't do! They advised us on the right type of equipment to purchases and did an excellent job of communicating every step of the way. We appreciate the fantastic workmanship, prompt response and wonderful neighborly service. It felt like we had an old friend taking care of us. Thank you, Pot's!

A while back these guys installed a new furnace for me. When I went to use the air conditioning in…read moreJune it would not work. I am not 100% certain they broke the A/C but they came back and fixed it for free. Pot's could have easily denied any responsibility but instead said they might have done it and would make it right. Good Americans.

Always fast and efficient service. And probably the most reasonably priced around. Always have…read morethem service my furnace and air conditioner, but they jumped in and helped right away when my water heater wasn't working.

We've used them before without a problem for our own home. This home is a parent's, during this…read moreterrible virus. The AC went out on one of the hottest days of the year, of course. I shot them an email when I found out, at night. Bright and early the next morning, Angie was on it. Tom was at the house shortly after. He fixed the most apparent problem, but then went hunting to make certain that was it. I kind of wish he hadn't !! It was going to be a system replace, lots of money we didn't have. Tom called me a few times, lastly saying, basically, "Let me try something," He ended up saving us thousands of dollars because he didn't give up; and, for that, I am very very thankful. Plus, the house was cool and livable within a few hours. Thank you !

I contacted Rabe because a family member raved about them. I did not have a similar experience…read more I asked for an estimate to remove an old wood burning heater and then cap and seal the chimney (in a garage). They never came by. I called again, they were going to be in Vinton and could probably come by to check it out. Never heard from them. A few months later, I called and left a message. Nothing. I tried one more time and left a message as the person (not using the name on purpose) in charge of scheduling these types of appointments is always out, probably installing a fireplace. I removed the wood burner myself, it wasn't difficult. Now I need to get a cap on it to stop the rain from coming in. Needless to say, I will not patronize this business after this experience. Apparently, not returning phone calls is the norm around here; some other businesses I have contacted have done the same. Glad they have enough business.

From the owner: Since 1979 Rabe Hardware has been Eastern Iowa's most trusted contractor for quality residential…read moreand commercial solar, geothermal, HVAC, plumbing and electrical products & services. Our professionally trained technicians and installers, customer service and honest, hard work are the reasons our customers continue to call Rabe Hardware for all their home comfort needs. Whether you need to save money on fuel bills, have a plumbing emergency or need to schedule a routine check-up on your heating and cooling system, the Rabe Hardware family is here to help - day or night. Proudly serving customers across Eastern Iowa in Cedar Falls, Cedar Rapids, Iowa City, Waterloo and the surrounding areas.

We had a 9-liter dialysis liquid spill in our bedroom during the night- which we discovered in the…read moremorning. We had to leave for a doctor's appointment soon. I called Harris Cleaning. Amazingly about 20 minutes later they were at our door. I explained what had happened and that we had to leave soon. They figured out how they could do what needed to be done. And we left. When we returned the carpet had been thoroughly cleaned, and furniture was up on blocks. We were so grateful. It took some days to completely dry, but there was no odor. Now, 5 days later, the carpet is perfect. They called to follow up with us. The staff was very professional, the job was well done, and we are very appreciative of the unofficial senior citizen/emergency discount they gave us. We have used Harris in the past and would always recommend their service.

The crew (2 people) arrived to clean 1200 sq ft condo. If anyone is planning to use them, it would…read morebe important that they know the job does not take long (less than 2 hrs) but the owner will need to clean up all the dust on all furniture, plants, lamps, even bedding and curtains. Wood floors and carpeted floors also had significant dust. Be prepared. I would not hire again.

Great service, showed up on time, as usual. Found the heating system is odd, (It is a boiler for…read moreradiant in floor heating) called around and found the one part we needed at someone else's shop. They got it and had someone back that night, right at the end of the day and he stayed until the heat was going again. Prices seem very fair to me, they came highly recommended, and I see why. Don't confuse the 2 Fereday's, Go with Mike Fereday

We needed a new furnace and AC so I got quotes from five of the top HVAC businesses in the area…read more Mike Fereday Heating & Cooling's quote was not only $500 - $2000 lower than their competitors, their quote was for higher efficiency equipment (99% efficient gas furnace and 16 SEER AC unit). Their techs arrived on time and efficiently and professionally installed the new equipment - even brought their own broom and dust pan to clean up. Strongly recommend getting a quote from them if you're in need of a furnace or AC.

Patrick did a wonderful job on cleaning our chimney. He was prompt, courteous, and respectful.read more

While Mr. McDuffee claims he took me to court- that is incorrect. I dropped the case after…read morerealizing I could apply what I was paying in attorney fees, towards fixing the mess he caused. I have many more photo's posted on Angie's list of his work. I would also be happy to send them to anyone asking about his work. I do not have knowledge of his chimney work, only of his handyman service which is so far below standard he should be ashamed.