Hey, Sarah! I know you're probably reading this - for those who are NOT Sarah reading this review, she should be fired promptly if you have any regard for customer service or the future of this establishment.
My family has been coming to Lake Wawasee for the last hundred years. Our last visit was great, this one makes me want to Wawa-wanna run for the hills. I'll break this review into comprehensive bullets: I type this as the final embers of the Oakwood Jenga blocks burn before my eyes, a fate the Oakwood "resort" will soon face metaphorically if they don't shape up
1. We have an email receipt confirming our request for two suites next to each other for a lake-front view room. We have family coming together from Arizona, LA, Dallas, Cincinnati, and Kansas. We were called the morning of our arrival to let us know no restaurant access/hotel amenities would be accommodated due to a Bennington convention. Why were we called the day of?
- when we asked what Oakwood was doing to compensate their other guests, we were told by Sarah that she owes us nothing. What a load, Sarah. With all DUE respect, what a poor response 2) we would've stayed at an Airbnb if we didn't expect the amenities of a hotel/ "resort"
- we were given hotel rooms with a parking lot view and charged the price of a lakefront room, request to rectify the price was denied and we were told we NEVER requested lakefront rooms. Liars, lol. See me for the email receipt, Sarah! Happy to provide.
2) Bennington
An event coordinator of Bennington offered us wristbands granting us access to the event's unlimited food and drink accommodations due to our noticeable disappointment. Sarah ensured to let us know not to take advantage of this, as food and drinks are expensive. (?) this is offensive, honestly. We intended to consume what we please, regardless of cost as this is our vacation and we would not over-consume solely because of a free evenings meal lol
Truly treated like second class citizens throughout this event. We understand Bennington is a significant event Oakwood holds, but a security guard came to our table to investigate us because he was told "outsiders who are not a part of Bennington are among us drinking our open bar tab and we want to make sure they aren't taking advantage"
What kind of person grants a wristband as a courtesy and then has the nerve to insult them by sending a security guard? Garbage approach, would've rather paid to go to the Frog over being insulted. FYI - tipped the bartenders a total of 70$. Cheers!
3) Came to dinner and it is posted the restaurant goes until 1030. Our party split up and received three different responses:
1. You are able to order food until 10:15
2. Service is unavailable but you can order a meal to go and bring it to a dining room table
3. We won't serve you, sorry
Lack of consistency is a real downfall in the service industry, watch out. Additionally, we ordered 3 sushi rolls we did NOT end up receiving and goes to show they were never ordered, and we were essentially SOL. The lobster bisque was cheesier than the awful lights for the indoor entertainment. For 120$ we had the privilege of ingesting a cute styrofoam bowl of lukewarm cheese and Walmart lobster meat. A treat and feast for all!
Update - we were charged twice!!! :D
We asked if we could have a fire started for us so we could remove ourselves and enjoy a drink and s'more. We were told there was an available 4x2 to burn under the deck. Thanks for supplying Jenga blocks for us to burn, Oakwood! Please be sure to replace before someone else is disappointed, xoxo read more