I have been going here for several years and it has been going downhill for the last 5-6. The building is in poor shape, it's dirty and the equipment, once it breaks it stays broken. What made me write this review was this. A group of old Asian women used to dance together when there wasn't any classes in one of the rooms and that went on for several months. For some unknown reason, they decided to stop letting them dance together. Their "reasons" are that "some people don't understand the Chinese music" and "the teacher speaks Chinese, not everybody speaks Chinese" oh, "it's against our policy" (which I can't find anywhere) They have Spanish music for other dance classes and I can't speak Spanish and most of the other people there can't either. I am an old white guy, who is just an acquaintance of a couple of the Asian women and from what I could hear between the Asian women and the gym managers, it's clear to me that the management of this gym just doesn't like Asian people. Their reasons for not letting them dance were nonsense. I would like to add, I think claiming racism when there is no other argument is bad, there is obvious bias against these women. And from what the management said, it's because they are Asian. read more

Terrible. The whole building as of this review in 2025 is half in shambles. The floors are ripped out and the lighting makes my eyes dizzy. The members mostly consist of elderly people who only use the pool area and it's extremely disgusting. Sweat and hair is everywhere and lots and lots of creepy older men. The actual gym area itself is a giant room full of crappy equipment that looks like it found its way from goodwill. Some of the staff are nice, but if you have a trainer free session that guy will get you to sign up for training and then dump you on someone who you haven't even met. The cancellation fee is outrageous too, you have to pay a full month before quitting so even if you paid for a first month you're obligated to use two before leaving in case you change your mind. Awful price, awful sanitation and really creepy elderly men. Don't go here. read more

The staff is so accommodating and the instructors are amazing. Their new manager, Skye is an expert in her field

Terrible gym Terrible service the front desk lady sky was very rude to me, and I will never be back because of her

My dues with this club have been $18 a month due on the 26th of each month. On May 26 the club debited my account $18. on June 1, just five days later, the club took another $62 out of my account. On July 1 the club took another $82 out of my account. In the month of June both West 11th and Springfield clubs closed giving their customers only four days notice. When we went to cancel our membership we were told we were required to give 30 days notice of the closure. I am disputing these illegal charges with my credit card company as no one will help you over email or the phone. if you are a member of these gyms I highly recommend you check your bank statements for the past three months and file a complaint with your credit card company if you are being overcharged or still being charged after you gave them written notice. Dirty facility. Dirty locker rooms and showers. Broken equipment. Everything is blamed on Covid yet other health clubs in town are clean and running well. read more

I use this gym for its pool, which is very nice for lap swimming. The saunas and hot tub seem clean and well used, though I have not tried them. Locker room is fine. No complaints except for the lack of hot water last time I visited. As an avid gym-goer with memberships at numerous gyms, I do not use this facility for weightlifting or cardio. I do hear the classes are good, and the classroom is spacious with a good sound system. I do not attend classes. I will say the three powerlifting racks are a nice feature, but in general the lifting and cardio equipment is too packed together, too haphazard, and too occupied to be worth my time. read more

Some equipment repaired in the past month, although not everything. Plenty of signs asking members to wipe down equipment, but often the disinfectant and paper towel dispensers are empty. Today, no toilet paper in restroom. Is there any management here? Find another gym. That's what I'm going to do. read more

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This fitness center has great potential, and is definitely getting better. Obviously, the Pandemic restrictions were hard on the previous owner. But the new owner has big plans, and has already started upgrades and repairs. I love the central location, ease of access, safe neighborhood, natural light, separate areas for different types of workouts, the employees and the members. As the improvements continue, I am hopeful that it will return to its original "best in town" status. read more

BEWARE... THEY'LL KEEP CHARGING YOU THE MONTHLY FEE EVEN IF THEY CLOSE YOUR CHOSEN LOCATION. I was a member at the West Eugene location. With no notice, they shut down yet kept charging me. No advanced notification. No notification that I had to now go to the location on the other side of town... When I realized what was going on, they advised that "my membership was moved to another location"... a location that was inconvenient for me and by the time I could get the membership cancelled, they continued to charge me. JUST BE AWARE. read more

So they closed down 2 locations and still had the nerve to charge for 2 more months because I didn't give 30 days notice of cancellation after only giving 2 days notice to gym members of closure. Then the manager went on pto leaving the poor janitor girl at the front desk to try and deal with it all with the influx of angry customers. Had to stop in 3 times to get the membership cancelled. Just a garbage experience from an office building with some gym equipment. Steer clear of this place and save yourself a headache. read more

I worked at this gym 3 years before it was Elements and about a year after they took over. Sadly, it has gone downhill and is a shell of what it used to be (Oakway). It's unfortunate that the owners and staff refuse to follow mandates and can usually be seen not wearing masks (although its still mandated). Other gyms enforce a mask policy, but not Elements. They may say they do, but you can see many videos and pictures proving they don't. They have had multiple warnings and talks with OHA regarding their covid policies. Employees contracted covid from the owners a few months ago, and the members weren't notified. The gym operated as if nothing happened. Up until a couple months ago, very little cleaning ever took place. Signs posted on the walls state that they clean every night and multiple times throughout the day. That was a lie as well. This gym doesn't care about the safety of the members, only the money they bring in. Specific employees who maintain social media, make it appear that the gym is safe and up to par. Trust me, it's not. They have told other employees to lie to members and pretend that they're following rules when they're not. It's sickening. There are far better gyms than Elements. Literally any gym in town is better. read more

Worst gym ever! Dirty, dirty - women's locker room is downright disgusting! Its cramped in the weight room, too much equipment in too small of space. Now with Springfield and west 11th Elements gyms closed , too many people. But truly , it's filthy-go somewhere else! read more

Awful management, nothing ever works, get a ymca pass when they open, this will save you the awful experience of having to be here or use it's dirty equipment. On the flip side the staff is nice but has no idea what's going on. read more

Trainers would not stop hounding me via text even after I asked them to stop over and over again! Now I read in Nextdoor neighborhood all of the horrors that the folks have expressed in this yelp review as well!! Whew! Glad I never responded to their incessant texts!! read more

Absolutely filthy club. Garbage strewn all over the mens locker room, one of the toilets has not worked from months, and the manager says she is forbidden from calling a plumber. I am leaving as soon as the new YMCA is completed. Mens showers have been under repair for 6 weeks with no completion in sight. Don N read more

Disgusting facility on all fronts. The staff is immature and rude. The facilities are dirty dirty dirty, it looks like there are small animals in the shower drains. The general manager worries about petty complaints from his staff instead of running the gym and keeping it clean. I would strongly advise against this gym, worst gym experience I've ever had! read more

WARNING!!!! DO NOT DO BUSINESS WITH THIS COMPANY!!! The owners of this club are the same owners that owned Elements of W Eugene as well as the Springfield location. They gave a three day notice that they were closing. I canceled my membership with the manager at the west Eugene location. They ignored it and continued to bill me. I made countless calls. Wrote emails and went into Oakway Fiit twice. The manager there said he would look into it and I have heard nothing yet their billing company (ABC Solutions) continues to bill me and threatening to send me to collections. The owners are horrible people and only care about lining their own pockets. There are countless members that have been taken advantage of. Please do not support a business that simply does not care about anyone but themselves. read more

These people are scam artists. Zero customer service and their only concern is getting as much of your money as they can. it's no wonder all of their locations are closing down... they don't know how to run a business or take care of customers. I wouldn't recommend this gym to my worst enemy. Save yourself lots of money and hidden fees, not to mention horrible personalities, and go somewhere else. read more

Had cancelled my membership a while back with one of their young employees who was barely giving me the time of day. 10 months later I find out they're sending a debt collection agency after me for $300 because the kid never cancelled the membership. Don't even bother with this place. Nothing here is worth it, and they're dishonest thieves to top it off. read more

I have been a member here for almost a year and it has only gone down hill since I joined. The pool is constantly closed for maintenance and machines are often broken. Cleaning is minimal and there seems to be water damage in multiple parts of ceiling. The most recent thing that has made me reconsider my Membership was the unannounced (or if it was not well at all) removal of locks on lockers. Came in today after the weekend and my padlock was gone, fortunately my things hadn't been stolen but they easily could have been. The kicker was that the staff seemed to know very little about why it might have been removed. All I got as a reason was there "might"have been cleaning. I want to like this place because it is so close to my home but it's getting harder and harder. read more

I just wanted to add to the numerous complaints regarding membership and the closure of two clubs. Members were given a little more than a week notice that their club and classes were no longer offered. The solution was to cram three clubs into one....new location, different classes, change in coaches but no change to the monthly charge and or cancellation policy. As a result, if the new location and classes to flow with your schedule - too bad. Not to mention the near month-long span of only occasional "pop up" classes - pay for it anyways. I feel for the staff and coaches who have to keep apologizing for the awful decisions and actions of the incompetent and careless owner(s). read more

The cleanliness in this place is questionable at best. The sauna has a layer of grime and hair that could be mistaken as an animal. This was my first time and I will not be back. I left feeling dirty...and not in a good I just got my workout on kinda way read more

Was charged the annual fee twice. Can't get a refund. Management does not care about customer service.

Gym sucks. Manager sucks. Would not go here. Very uncomfortable space and doesn't feel clean at all.

Beware! Everything negative being said about this business is true. Absolute horrible experience with my gym being shut down and still being billed. They make you go in just to tell you they can cancel your account after they charge you 1 more month. read more

Oakway has been making some gradual changes and has added some great new classes. Friendly staff and awesome coaches and instructors!!! read more

Oakway FiiT - Great studio for barbell work - Gyms Near Me - Eugene, Oregon

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I've been a member here for a number of years (with a gap during the pandemic). At the beginning of June I went in to the club to put my membership on hold for the summer and was told that was easy and not a problem and that I wouldn't be charged until I resumed my membership in October. On June 22nd I noticed I was charged my regular membership fee. I promptly went in to the club to discuss it with staff and they said "Oh yeah, we're having problems with our computer system: if you talk with a manger they can put the membership on hold and can refund you for the month you were accidentally charged.". I've now been in 6 times (it's mid-July) since then and have also called several times, and my refund still hasn't been issued. I've been told they're "short staffed" and that "I'm not talking to the appropriate person". This is terrible customer service. I shouldn't have to wait over a month to get a refund when the charge was there mistake in the first place. The gym itself is okay. It's very central and the instructors are great. The roof has leaked the entire time I've been a member though, which is lame. If you want to be a member of a gym with good customer service though, look elsewhere, because this gym's is appalling. read more

They allow men into the women's locker room!!!!! If that's not enough, it's filthy dirty, full of non-working equipment, including the hot tub and steam room, and the staff is clueless, including the teenage manager. Move on and find a better place to get your sweat on. read more

I've been a member for over 20 years. I use to love coming here to work out several times a week. But this gym has gone downhill when the owner sold it over 3 years ago. No updates or repairs! Facility and equipment are always broken down, pool always closed due to equipment issues, toilets not working right, no hot water and water in general for showers broken, shower doors broken, locker room is disgusting, same band-aid on the floor for over a week. It's dirty. If you go in the workout room and look up at the ceiling tile and see water stains or missing tile with pipes exposed. Dust and mold growing near the air intakes. The equipment is old and not working half the time. I canceled my membership and now searching for a new gym that is clean and the equipment works. read more

OK I'm sure at one time this place was a great gym. But the overflow of angry old people who seem to crowd the hot tub, and are probably angry because they can't get into the dry sauna naked. I understand that everyone is tired of wearing a mask because of Covid. But the other day I saw the gym owner walking around with his embroidered and bedazzled pants without a mask pissed me off. The locker room is also small crowded and dirty. The showers smell like mold and half of the lockers have their locking mechanisms ripped off. There are only a few squat racks in the gym and the equipment is subpar. The worst part about this gym is the fact that there are so many patrons in there that don't know what they're doing, it's only a matter of time before all the equipment breaks. Good luck finding a good gym in Eugene. read more

After Elements West abruptly closing their doors with no notice to its members in June we found out through social media that our only options were to cancel our memberships or start going to the renamed Oakway Fiit. We choose to cancel our memberships which per their requirements we went in, in person in June and canceled. Thinking it was handled we went on with our lives until through credit monitoring we noticed they were still billing us. So in August we went back in, in person and spoke with the manager Wayne who assured us our memberships were canceled and that he put notes in the system. When we asked Wayne for a refund we were refused and said only corporate can do that and he gave us a email address, when we asked for a number Wayne informed us that he did not even have one for them. So taking our lumps we left fast forward to September and guess what they charged us again, 3 months of charges after cancelation I have a hard time believing we are the only ones subjected to this fraud, now my only recourse is to contact my bank and report it, file a claim with the BBB and possibly file a lawsuit for fraudulent charges, report it to the Attorney General and FBI fraud dept. read more

Just poorly run on so many levels. Facility and equipment are always broken down, pool always closed due to equipment issues, toilets not working right, hot water and water in general for showers broken, etc. It's dirty. One only needs to go in the workout room and look up at the ceiling tile to see mold growing near the air intakes. The equipment is old (spin bikes are 25-30 years old). Many of the instructors are grouchy, especially pre-COVID because classes were scheduled so tight together. One instructor asked to Facebook friend me then ripped into me about something I disagreed with her on. She ended up unfriending me and getting others in the class to do so as well. Crazy. The icing on the cake is their billing system. My debit card was compromised so I had a new number. It took me 5 tries to get them to take the new number. It wasn't until I threatened to leave that someone took the time to research what was wrong. I would get stopped at the door for non-payment of my dues. I was told there was no way to take the notification off their system so the desk doesn't stop you. I've been a member for 6 years now and am shopping for a new fitness center. One good thing is the gentle yoga class taught by Paul. It's the only reason I'm still there. read more

This is not the gym I signed up with in January 2019. The hip- hop, or whatever they are blasting, is so loud I can't hear my own ear buds. I know I am not the only one who has complained, but management doesn't seem interested. There is a reason everyone wears earbuds to the gym. I am more stressed when I leave than when I arrive. I want out of the 5 months left on my contract as I will not be returning read more

I have been working out at Oakway for about three years. I mostly go to classes. So many choices. I do something different every morning 4-5 days a week. I have never had a bad instructor!!! All seem to make new people welcome and help them integrate into long running classes. They always have great suggestions for modifications. When the covid thing hit they acted responsibly. Shut the place down and cleaned from top to bottom. Now that they have reopened, I feel very confident in the steps they are taking to keep every one feeling safe, but also getting a good workout in! read more

I mainly take group fitness classes and love how nice, helpful and nonjudgmental the instructors are. It is truly a community and both the staff and other members care about you and your journey. read more

I belonged to this club for 3 years. After Covid hit, I continued to pay but like most, didn't feel like exercising in a mask. In the last several months I've tried returning after being triple vaccinated (boostered) and finding a mask I can exercise in, but the gym is a dump with unprofessional staff, broken equipment, a handful of poorly run and low quality classes and more than a few jerks who don't wear masks and think Covid is a hoax. Management posts the barest minimum of required signage regarding masks and staff are uninterested in enforcing the mandate, leaving those who do follow the rules to be exposed to Covid by those who refuse masks and vaccinations. I've paid to support this gym for nearly 2 useless years but it refuses to support its patrons health. I've had enough and I'm pulling my membership immediately. This place really couldn't get any worse but it won't be a real loss if it closes for good. They don't even have core work-out equipment. Waste of money and a danger to your health. read more

The best gym in town hands down. Top notch instructors and a truly awesome class schedule! Very clean and loved how safe I felt working out after coming back from the shut down. read more