My Husband and I have been here for over a year and enjoy HIlltop Springs more today than the day…read morewe moved in. We live in the Independent side of the complex and are amazed at the opportunities we have for socializing, celebrating holidays, weekly social hours and plenty of Activities. Personally we enjoy the Pool and Jacuzzi (Both salt water) Bowling which is every level and a great place to meet new friends. I will admit that for a few months there were Meal issues, service, however Mosaic has gone to work by bringing us an Incredible Executive Director , Amazing Chef who cooks amazing meals, and New Dinning Manager who trains Servers and they are now properly trained and a wonderful eating expreience. Today is October Fest Bratwurst, pretzels with cheese beer dip and I could go on.... Our recent Chocolate Fest was sooo sooo good. I presonally enjoy taking time for card games as well as paint classes etc etc. etc. The holidays are coming and they provide wonderful dinners... and your family is included as well. My husband and I have some activity about every day. I assure you we looked at every place in Shasta and Tehama County. NOTHING COMPARED TO THE EXCELLENCE they provide to their residence. A recent change in Management and addition of new Employees has made a huge turn around.. Management is open to speak with and always responds in a positive matter. THE BEST PART IS . . . . . . . THEY HAVE JUST ADDED A DR. JOHN NEPOMUCENO, A Primary Care Doctor to serve our needs. We have already signed up to be his patient and he and his staff exceed any expectations you might have. He truly a warm and understanding Doctor who truly cares about the quaslity of life for his patients. THANK YOU, Mosaic and Tracy our Executive Director. Tha all time best part... I have NOT COOKED A MEAL for 14 Months.

Hilltop Springs is a lovely, and well appointed facility that is failing on the assisted living…read moreside, to provide quality, consistent and qualified care to their residents that need and pay for care beyond independent abilities.

Brooklyn the med tech is the most rude person i've ever met in my entire life, she is so…read moredisrespectful. she makes the whole place look bad, and I would never want a family member there because of her. She doesn't care for the residents, she is there for the pay, which really breaks my heart :(

Visited numerous friends who are and were residents of house 3…read more Extremely impressed with love exhibited in the care given. Love the homey atmosphere.

This is an amazing community with a caring staff and incredible residents. This is a great place…read moreto call home and a great career path. I love this place!

What an amazing journey The Vistas has walked with our family. Thank you is not enough for the…read moregrace they showed Mom and each one of us in the family these past two years. Sherry Mundt, is the friendliest and most caring marketing director, as she guides you through the process of moving your parent into their residence all the way through Mom's passing. Each step was with true compassion and loving care. Sherry even remembers everyone's name along the way! Brenda Saephan, the memory care coordinator, was also a dream. She was available to help in any way we needed, showcasing the excellent food choices, the incredible and creative activities staff and the loving resident assistants who are all truly angels for their loving care of each and every resident. Our family, not all being local, were able to call in daily and speak with Mom, each time greeted by a kind and gracious team member, and we always heard their love for Mom, even over the phone. Our family also has a heritage of owning, operating and working in long term care facilities, so we really know what to look for and what to expect. The Vistas exceeded our expectations and hopes. Mom was so happy and well loved. We will be forever grateful for the moments in between our visits, knowing that The Vistas team was standing in our place. May you all be blessed!

If your elderly family member still has cognitive awareness, don't walk, run away from this place!…read moreI wouldn't let my worst enemy live here. Staff treat people like things. They use agency personnel that are barely trained and very rude to the elderly residents. They are in cahoots with the ombudsman si no consequences ever happen when they treat people poorly. Move out of state if you want a care center that cares.

My mother was admitted to Marquis from Mercy Hospital after having a fall at her home and,…read moreapparently, suffering a mild stroke. At 97, mom was suffering from bouts of dementia, but with rotating caretakers, was still able to live at home. It was decided to move mom to Marquis for "comfort care" as she displayed all the signs of nearing the end and I just wanted to make sure she didn't suffer. (All the paperwork and details were sorted in an expedient and organized fashion, so I didn't have to worry about any of that and could focus on my mother). She wasn't happy being in the hospital and wasn't all that jazzed about being moved to Marquis for rehab... However, it didn't take long for the staff to earn her trust. Her primary nurse, Robin (I hope I got that spelling right), was outstanding. She knew I was in from out of town and that I needed all of the information I could get and she ALWAYS made herself available if I had any questions. When she wasn't there, the other nurses did a wonderful job with mom. My mother was an extremely independent and proud person and did not like to allow anyone to do anything FOR her - but she let down her guard with the staff at Marquis and trusted them enough that her last week was as peaceful as could be expected. I am sincerely grateful for the care provided to my mother by the staff at Marquis - especially the personal attention they paid to mom - rather than just treating her like another body. Mike Ray

My friend Betty enjoys her stay here very much. The staff is thoughtful and caring. You are greeted…read morewith a smile when you go for a visit. I was a guest for Thanksgiving and the food was delicious. The grounds are lovely. The rooms small .

My mom was in memory care at Sierra Oaks for about 10 months. For most of that time they were…read moreshort staffed. Staff was very young on the night and weekend shifts, did not seem to have an authoritative person in charge. They needed to do a better job of cleaning rooms and doing laundry and accounting for a persons personal belongings. When my mom passed, no one from management even called or sent a card of condolences.

Great place to live with friendly caregivers, attentive staff, homemade food and variety of…read moreactivities!

We were in the crisis mode. My mother could no longer be cared for at home, and space in another…read morehospice house was not available. Additionally, we needed a facility where my father could also live and spend the majority of each day with my mother. St Lorenz proved to be an outstanding choice. James Bird quickly and courteously orchestrated the voluminous paperwork. Debbie Bird provided great medical care for my mother and very much needed mental support for my father. I had to be out of state for a few days. Debbie texted me frequently with updates - again not only on my mother's declining condition but also on how my father was faring. Perhaps most importantly, Debbie accurately predicted my mother's passing away which allowed me to return and have the final three days with her. The St Lorenz staff members were also outstanding. In addition to excellent medical attention, they had the perfect mix of caring, courtesy, respect, and sense of humor. The staff truly cared about each resident/patient. It was not just a job to them. My family will be forever grateful to St. Lorenz for the extraordinary care of my parents. Disclaimer: We are simply a family who received great service at a very difficult time from St. Lorenz. We have no other connection to St Lorenz.

Our mother reluctantly moved to Oakdale Heights 3 years ago. She soon grew to love her new home…read more Oakdale has a family atmosphere Mom loves and feels love from the caregivers and many friends she has made. The dining and activities are really excellent as well. I highly recommend.

I would never recommend this facility to anyone. The level of care was substandard. Many promises…read morefor more direct supervised care made by administration and not followed through with. Meals at first were prepared by a chef and were very good. Chef moved on and for the remainder of the time my family member was there, they ate their main meal around 3:30 in the afternoon - mostly sandwiches. The staff diminished greatly. Constant turnover. Mostly very young adults, observed yelling and playing up and down the hallways on their phones. During the pandemic we were not allowed window visits. Socialization was limited so we were not able to observe our family members deteriorating condition. Our family member did not receive very good care. I cannot recommend this facility.

I'm leaving a review with the hopes that some of the amazing staff or family members might see…read morethis? What happened to the home was truly devastating and cruel. I was not able to get any contacts for the amazing caregivers for my mother Phyllis Penticoff. I truly hope that the owner is held accountable financially and legally for his actions. Having one day to try and find your loved one a new place to live is just devastating for all of them!

It's always hard to have a family member that requires Assisted Living, but if you are in Redding…read moreand you find that this is a situation you need I would recommend A Touch of Heaven. The facility it's not too big , it has a home like feel and the staff knows everyone. The care we received here was exceptional. The manager Sarah is very easy to connect with and communicate with. The caregivers truly care for their clients. If you are looking for something with a lot of organized activities and programs this may not be for you. If you are looking for a quieter home-like environment it may be perfect.

I'm 80 so I need help. They come 4 days a week. They are always prompt and they really help me out.read more

Our senior care needs have been very trying at times, when Visiting Angels came on board, they went…read moreabove and beyond to keep our family member cared for. All of the caregivers have been fantastic and helpful. Our family member is entering into hospice care along with the Angels by our sides. The Angels/Caregivers have a love for what they do and it shows in their work. The staff in Redding, Robert and Brenda, (I cannot say enough about Robert or Brenda) care about their caregivers and the people their caregivers are caring for. The service your company provides is phenomenal. You have a terrific group of people and they have all made a huge difference in our lives. With gratitude, my family is eternally grateful to Visiting Angels. What a company! What a Blessing! Thank you for your diligence, flexibility, and giving us a little peace of mind along this journey.

We have had two family members at Willow Springs. Although it's not the fanciest of places, the…read morestaff and care for the residents is outstanding. Everyone, I mean everyone, knows your loved one's name, likes, dislikes, etc. The communication between the staff and family is top notch. There is a feeling of family. Activities are provided for the residents as well as family members. If you're caring for someone with Memory issues, you will understand how difficult Holiday gatherings become as the disease progresses. The entire family can overwhelm and agitate them. Willow Springs provide opportunities to celebrate Mother's/Father's Day, Thanksgiving, Christmas, Fourth of July, etc. with your loved one, without freaking them out. I've friends with other resident's children and spouses at these activities. It is wonderful to know you are not alone, in this difficult situation, with someone you love so much! Trish and Christina are very easy to work with, but the real gems are the care providers that are dressing, feeding, and entertaining the residents.

When our family made the incredibly tough decision to find memory care for our loved one, we prayed…read morefor a place that would offer more than just safety. We real connection. Willow Springs exceeded every one of our expectations from the moment we their doors we felt a sense of warmth and comfort that's hard to put into words. Brittney and Danielle along with the entire team our loved one level of kindness and respect that brought us immense peace they didn't just provide care. They built a relationship. They saw the person behind the diagnosis and celebrated them every day. The attention to detail in personal care at Willow Springs is truly remarkable. From thoughtful daily routine routines to engaging activities and meals that felt like home, our loved one was not just looked after they were loved. We saw them smile again, feel joy and be surrounded by people who truly cared communication with our family was just as heartfelt. Brittney and Danielle we're always available always honest and always supportive. They walked alongside us in this journey and became part of our extended family. We are forever grateful to Willow Springs for the compassion care they provided. They our loved one a safe, nurturing home and gave us peace of mind during one of the hardest chapters of our lives. If you're looking for an Alzheimer's care community, where your loved one will be treated with the same love and respect you would give further than Willow Springs. They are a true blessing.