If I could give less stars, I would. I was happy at first but that has since drastically changed. I had a furnace and ac installed 2 summers ago. The furnace has not properly worked since about 2 months in. It would just shut down all the time. My husband would go flip the switch n reset it but it would happen again n again. I decided the 2nd year in I was done with that n called them for a solution. 1st time out the tech told me it was dirty n cleaned it. 2nd time out the owner told me I need to change the air filter once a month n that my duct work is too small. Causing the furnace to overheat and shut down. The next time he was out he said it was my nest thermostat and replaced it. The final time he was out he decided he has never said anything but that it is my thermostat this time though their was a failed part. My board burned out. Thing is, my furnace constantly over heating caused it to burn out. A thermostat will not cause a furnace to overheat. I tried getting him to discuss actual long term solutions and him standing behind his work and product. He said to me, its not my product, I don't make it, call them. Despite him personally selling it to me. He refused to acknowledge the on going issue n decuded to blame me. That it was always the thermostat which I supplied (a new nest at time of install). He dismissed me over n over and actually ended up throwing the board at us (my daughter and I) saying have someone else fix it since he cant make me happy. I have since confirmed with 3 companies that no a thermostat will not cause a furnace to over heat and shut down. A new company came out and found that it was wired incorrectly at both the board n thermostat, had a clog in the trap causing a leak n lots of rust on my basically brand new machine, was turned up too high which was the specific reason for the over heating n there may still be an airflow issue but we will check and address that once the new board is installed next week. Mind you when Mark walked out he left my machine torn apart n exposed. I had working ac when he arrived but he shut off all my stuff leaving me with nothing working. No one would return my calls on if someone was even coming back to fix it. Just not someone who stands behind their company nor wants to do the right thing. All excuses n its all your fault. read more

We were having trouble with our furnace about a month ago and spent some time asking around and reading reviews about people in the business. We had 3 people come out to talk to us--the 3rd being Mark, who came highly recommended by a friend. He came out the same evening we called, which we really appreciated. He was very straight forward and advised us on what made the most sense to do, not what was necessarily the most expensive alternative. He offered the exact same furnaces as another guy who sells Tranes at a fraction of the cost. He is fair and honest, and did not push us to go with the most expensive furnace. Josh and Thomas came a few days later to do the installation and they were great. We are happy all around with Oakley and would recommend them to anyone. We will inevitably be needing to replace our AC. Relieved to know we know who to go to when it happens. read more

Mark Oakley, Did Everything In His Power To Make Sure That My Systems Install Went As Smooth As Possible. Spent Personal Time Going Over All Aspects Of The Complete System Properly Sized For My Home. And When Some Of The Parts Were Not Available For A Week--That Day He Sent His Technician Over To Make My Old None Operating System Work Well Enough To Keep Us Cool Till My New Beautiful Train All Came Together. That Went In Fast And Clean, And They Spent Time Balancing Airflow. My Home Has Never More Comfortable All At My Command With The Newest Train Wifi Control Center. Kim Was Also, So Helpful Working With Me To Get Appointments When I Needed And Doing All She Had To, To Get My Rebates Coming My Way ASAP. Thank You, Mark and Kim read more

I recently met Mark at the home improvement show in Novi.I was seeking info. On new furnaces and air conditioners.He told me about everything I needed to know and sold me on what I was looking for.Mark came to the house and explained what was the best furnace I needed.No hassling,pressure or selling me something I couldn't afford.Installation went vey well.Crew did an excellent job of installing and instructing me on how everything works.Being the weather was pretty cold outside I was surprised how fast Ithe crew worked to restore heat in the house .Great job. Very pleased with how professional everything went.Also appreciate how they processed the rebates for me so fast.Already received .Thanks read more

It was a delight dealing with Kim when I initially placed the call for an A/C quote to the very end of the install with Mark and his technician. Mark was straight forward with the quote and our options. He did not try to pressure us into getting a more expensive A/C unit and offered American made units as well. Mark and his team were able to offer us an incredible deal compared to any of the other quotes we received. It was a pleasant surprise to receive a thank you card just for meeting with Mark and then receiving a follow-up call from Kim (on a Sunday no less). Everyone was on time from start to finish. I'm glad we chose Oakley Heating and Cooling! read more

I appreciate the service given by both Mark and Josh. When our furnace died yesterday, I called Mark and he was at our house in 30 minutes. I couldn't believe how quick he was able to respond. Mark confirmed what I already knew to be true: our 25-year old furnace was dead. Thankfully, Mark had the model we wanted in stock and ready to go. Less than 24 hours later, Josh has successfully installed our new furnace and we have heat again! I know Mark had a trip up north planned for today but he even came to the house to ensure the project was started smoothly and on time. I am grateful. read more

Oakley just installed a new furnace and energy saving heat pump for me at a price lower than other contractors quoted for a traditional a/c system. They showed up on the promised date, finished on time, and performed the job for the quoted price even though it was a difficult installation in an older home. They were the only contractor willing to do the extra work necessary to install a money saving second meter, plus they complete the paperwork for you for your applicable rebates. Highly recommend Mark and his crew, worth waiting for them if they're busy or on vacation when you call. read more

A friend of ours recommended Oakley Heating and Cooling. We wanted to use someone locally, it was the middle of winter and our furnace went out for the second time. We decided to replace the furnace. The price was reasonable and under 24 hours we had a new furnace, and wonderful heat. The two gentlemen installing the furnace were very friendly and very efficient and very professional. I read the reviews about not answering the phone (2011), I had no problems getting through to talk with someone. We would recommend this company. Dave MacKay read more

I've used Oakley Heating and Cooling for over 10 years. Mark and his team are great. In today's world, many privately owned service companies will overcharge and attempt to upgrade/ over sell services when it is not needed. Oakley is not that way. No high pressure sales or trying to pump up the sale by selling products not needed. Oakley fixes only what is broken and gives a fair price for repairs. I highly recommend Oakley Heating and Cooling to anyone. They are the best. read more

Our AC unit quit on a very hot day. I contacted Kim at Oakley in at the morning. By noon Mark the owner stopped by, recommended a replacement unit in the afternoon, and completed the installation the next morning. Wow! Kim and Mark were exceptionally prompt in returning our call, inspecting our old AC unit, installing a new one and making the whole process painless. I am saving their contact information, for replacing my 20 year old furnace when it is time. read more

I had two furnaces and one central air unit installed in two different houses. Oakley quoted the best prices on good brands ( 10-20% below other quotes), and also gave an additional discount for furnace and a/c installation. The installations were done in a timely manner. There was one minor issue, and they were prompt to follow up and correct the issue. I would be happy to hire them for my next heating and cooling requirement. read more

Had trouble with our furnance. Came out at Eight o'clock at night because after three attempts could not get the furnance to start. Oakley Heating and Cooling pulled into the drive as the furnance turned on. Mark still came in and assessed as to what the problem might be. The next day he was available to fix. Have had no more problems since the furnace has been fixed. Thank you! read more

My wife and I just bought a new furnace, A/C amd Humidifier from Oakley Heating and Cooling and had a great experience. The installation of all components was very smooth and surprisingly fast (one day). Also, the purchasing process was simple and I couldn't ask for better customer service from Kim, Mark and Josh. I would highly recommend them for your furnace/A/C needs. read more

I have had mark service my heating and cooling needs for eight years. He has installed both a new furnace and air conditioner. Mark is professional, friendly and trustworthy. I would recommend Oakley Heating & Cooling to anyone looking for service or new equipment read more

I used Oakley Heating for the first time after reading reviews on this site. The reviews are spot on. Mark came over disccused the issues in detail and did a professional job on my Furnace. I will definately call them in the Spring for my air conditioner. read more

We used Oakley Heating & Cooling to replace our almost 40 year old air conditioning system. Mark, Kim and Josh (our installer), were great to work with. We would recommend this company to others as we experienced great service and a fair price. read more

The best you can hope for in this uncertain world. Fast, courteous, and family owned and operated, they even sent me a thank you note for spending my hard earned money with them...who does that? Really a great bunch of people. read more

Very straight forward and friendly. Plus the best price on a new furnace. Service calls on AC were on time and professional. No hesitation in recommending Oakley. read more

Very prompt and pleasant service. Mark was very helpful when he installed my furnace and also when he came to inspect it. Highly recommend!