The staff and Dr. L were incredibly friendly, knowledgeable, and efficient! I got new insurance so…read moreI had to switch eye doctors--I was a bit wary to start at a new place but my visit was seamless and very pleasant! There were a few more assessment tests (on what appeared to be new technology machines) before seeing the doc, which gave me comfort in a thorough assessment. Highly recommended!

I wanted to write a great review for this location, even though I've only been there once and that…read morewas last year. I suddenly had a problem with my vision that could have been very serious. I called and they said to come in right away. I do not have vision insurance, but the prices were still reasonable. The staff was friendly and helpful. My wait was less than 30 minutes and the eye doctor was outstanding. We hit it off right away and I felt totally at ease with him. He was very efficient and explained everything he was doing. It turns out my vision issues were likely caused by stress which I had much of at the time. My husband has been to this location several times and has always had a great experience. We both are long overdue for vision exams and new glasses. Maybe writing this review will remind me to go!

Always a great experience. No nonsense Dr. and staff. I have been seeing Dr. Carney for at least…read more15 years, originally in Dr. Yu's office in Dearborn until I moved closer to his Plymouth office. I have never been pressured into classes or items that I didn't want. I never want the latest fads and the staff always helps me pick out the most flattering lenses for whatever style I want. Do make sure you ask about prices and coverage, per your insurance before selecting. They are always more than happy to work with me and my budget, which has varied over the years. They are not mind readers. To the reviewer who didn't want their eyes dilated and has been wearing glasses her whole life, if you have sunglasses or transitions, you can drive home with dilated eyes. I found that strange that someone who has been getting her eyes checked her whole life would not know that, and not know that you get your eyes dilated during an exam. Or not know to bring sunglasses to her eye appt. Also, could ask for disposable sunglasses you can slip over your glasses, I'm sure they have them. Just weird.

Best Dr and Staff in town! They listened to my issues, ran all the necessary tests and then helped…read moreme pick out the frames for my new glasses. They asked me how I will be using them (work/play etc) and made great suggestions. I really appreciated how well I was treated and not rushed and felt like they truly care about me as a patient and a person!

First time at this location. We didn't have to wait long at all. Staff was wearing masks and…read moreeverything was set up nicely for social distancing. The staff and Dr were friendly. I worked with Billie after my exam. He picked out a great selection of frames. He was instrumental in helping me find a pair that I liked. I was pleasantly surprised that the turn around was only 2wks. We will definitely be coming back to this location.

I went to optimeyes for my exam and Dr. Hickinson was great, but good service stopped there. Using…read moremy insurance benefits I went to order 2 pairs of glasses and was told it was over $800. I said I would just get me regular glasses so I was then told I could get the 2 pairs for under $400. They tried to scam me out of over $400. I was told it would be three weeks so I waited four, called and told my glasses were in. They claimed they called and texted me 9 days earlier so I checked my phone. No missed call, no deleted voicemail or text. I even checked my deleted voicemails & texts (on an iPhone you can go back 30 days) nothing there. I went to pick up my glasses, service was very poor and then told only one pair available. I said forget it and the wanted to charge me 20% restocking. I became discussed ask to speak to a manager and was told she was not there and no one was in charge. This begins to explain why my experience was so poor. After a lot of complaining I got my refund (in full). I would never do business with the organization as they try to rip you off every chance they get. LET THE BUYER BEWARE.

Dr Chris and Dr. Rhonda are awesome, as is the entire staff. They are easy to work with in setting…read moreup the appointment, explain what they are doing, and take the time to explain their findings and options. I have had follow up questions and Dr. Chris reached out directly to follow up.

Excellent and efficient staff, Dr'a Bifano and team do a thorough eye exam with the latest…read moreequipment. Would recommend them 100%

Seeing the specialists at the U of M Vulvar Clinic for Lichen Sclerosis - feeling very grateful for…read morethe wonderful, kind and caring staff. The entire experience from making the appointments to seeing one of the doctors or nurse practitioners is easy. As the appointments are for a particularly delicate area of the body, I truly appreciate the care I receive.

I started seeing light orbits and floaters in my eye--knowing these can be early signs of a torn…read moreretina, I called the Kellogg Eye Center, even though I wasn't an established patient and it was a holiday weekend. After speaking with the receptionist, I was amazed to receive a call back within 15 minutes from Dr. West, the specialist on call. She was incredibly kind, thorough, and compassionate. After listening to my symptoms, she made the decision to bring me in for an exam within two hours as we live two hours away. Despite her already full schedule, she fit me in and performed a careful, detailed examination. I couldn't be more grateful. Dr. West went above and beyond when she didn't have to, and she also made sure I was scheduled for a follow-up to continue monitoring things. Her care and professionalism gave me peace of mind during a very stressful time. I'm truly thankful.

Wife had service here in June, they contacted us in OCTOBER that there was an issue with the…read morebilling. Any time you wait to resolve billing issues after 6 months, it becomes very difficult to work with insurance companies and I'm sure they knew that... so they gave themselves 1 month to figure this out. Whatever they asked for (pre-authorization from my wife's PCP) we gave them but they still had an issue because apparently they didn't get what they needed. After I called to try and resolve this matter (and their mistake on extending this timeline so long), whoever I spoke to was super rude and condescending as if I was in the wrong.. "Well did you call back to make sure we received the referral?!" No I didn't, I don't work for you. If they had an issue, don't wait 5 months before saying something. I don't recommend anyone coming here. Super expensive anyways and they have horrible customer service... any other company would admit fault and write off the (less than) $200 fees they were trying to collect. Their doctors are fine, can't really say anything bad about the care. But then if you need contacts or glasses just be ready to pay $$$$ or go elsewhere anyways.

My issues are with Clarkson's "Eye Care Partners Central Billing"…read more - Overcharged for daughter's contact lens fitting ($142.80 should have been $60 copay), - 2 months later (after multiple calls and confirming with insurance that no claim had yet been filed): "Please wait a few more weeks for processing" - I've already waited 2 months (after we were overcharged in the first place). Extremely frustrated. - Also fun that my solution: "refund me the overcharge, and then YOU wait 30-45 days." was somehow "not possible" Our location in Novi, MI was previously Town and Country, never had an issue in the past, optometrists are nice to work with, too bad the corporation behind them sucks.

Excellent Service! Great Team! I am amazed everyday the difference in my sight from 3 years ago to…read moretoday. All the Best!

If you're looking for a great eye doctor, Mary J. Elnick…read moreM.D. & her Surgical coordinator Nicole Mclane is for you! I had both eyes done / cataracts in June 2023. Their professional services and customer service is the highest quality, five star. I should know I ran a customer service center. Before surgery I couldn't see the cursor on the computer screen. Right after surgery I shot my age 77 at Golf 3x, my eyesight is now 20/20 and I forgot how cute I am. I told Doc I wish I had 100 eyes I enjoyed the whole process so much. The Ascension Providence Hospital Novi, staff where nothing but exceptional. So do your beautiful eyes a favor and call 248-380-8280 and start the process of seeing great again. A grateful Vietnam Veteran Patient.

After cataract surgery, I was struggling These folks did a…read moregreat job for me. I recommend them highly

Been coming here for years. Very thorough and knowledgeable and very concerned about overall health…read moreplus eye health.