They have ALWAYs been right there & print to do everything they can ASAP & of course NO different…read morethan a human emergency room. If you're not the only patient of course most critical goes 1st as it should be & there has never been a long wait time. Even at end-of-life for our beloved Maximus. The Dr spent quite a while with us, gave us Al the time we needed & THEY were GREAT & did a WONDERFUL presentation of HIS ashes in a most BEAUTIFUL wooden box & footprint afterwards. Something I didn't realize was they let our primary vet know that Maximus had passed. We hadn't even thought of it yet being he hadn't been there in a bit because of complications & it was exceptionally nice to receive a condolences card from his vet in the mail. Just another really good thing EVCOT does for their patients. THANK YOU for all the things you guys did to help get Maximus almost to his 12th birthday

This is a hard review to write. Our dog had a medical episode in the middle of the night. It was…read moreclear that she needed emergency care as soon as possible. We searched online and found that Emergency Vet of Tualatin was open 24 hours. We took her there and all the staff were warm and welcoming during this stressful time. They were able to get her in to see a vet right away. We appreciate the speediness of their efforts. Unfortunately it was determined the our dog had a stroke and lost almost all mobility in her hind legs. This was a very difficult decision to make and the vet was patient and kind during the whole interaction. We chose a private cremation and paw print. When we saw the beautiful wooden box her ashes were put in it made a somber moment a little easier. I called to mention that we wanted her collar with her name tag to keep. They were able to track it down and made sure we got it. The paw print was done well and the quality was great. It was thoughtful of the clinic to send us a card as well about their condolences.

The receptionist was amazing, we took our puppy, she was so lovely, recognised the symptoms told us…read morewhat she suspected and was best to observe at home, the wait time was 4-6 hours. she was absolutely right, never paid a penny 24 hours later puppy was back to his normal crazy self.

I cannot thank Dr. Shawn Thomas and the whole team enough for the wonderful care they provided my…read moredog after she ate a tennis ball and needed an emergency endoscopy. She has Addison's Disease which adds another layer of concern to her health. Dr. Thomas was knowledgable, kind, and kept his cool on an extremely busy day. He took wonderful care of my dog and great patience with me as he answered my many questions and concerns. I really appreciated how equipped this animal hospital was. From the grassy field and trail for potty breaks to the expansive lobby with comfortable couches and coffee, we had everything we needed. And the medical care ended up being thousands cheaper than my local WA emergency vet. I would not hesitate to trust them with the care of my beloved puppies.

The short version: they saved our dog…read more First off the thing to understand about this place is it's essentially 1 large open area so as a pet parent you see EVERYTHING. While they do have rooms for families to be in private or for waiting with a reactive animal you are in an open main area with other families and see the staff interacting with patients, parents and each other. IMO this makes the medicine they practice better because of the accountability. They have a small snack area with tea and coffee, especially good if you are there much longer than you anticipated. Since I brought our dog alone (my husband stayed home with our son) the front desk staff gladly watch our pup when I needed to use the restroom. Being an open concept you can't help but overhear the phone calls taken by the staff from concerned pet parents. An item of note was call after call taken from concerned pet parents calling because their animal had ingested *insert food of concern*. Instead of telling people to come in without knowing if it was a true concern the staff and doctors asked numerous questions about the animal and food ingested to confirm if it was necessary for their animal to be brought in. I got the sense that they wanted to prevent someone from coming in needlessly, not only saving that person's finances but enabling them to focus on the ones that truly needed help. Keeping in mind this is an emergency clinic it's expected for there to be a premium with costs but what I observed was a staff that did what they could to provide care to their patients as effectively as possible. In one case a pair of rabbits were brought in that were sent home without charge. They were found to not actually be having an emergency but just needed to be given the correct amount of medication (the wife gave the husband the 'I told you so' look lol). Our Veg story: We brought our 9 month old puppy to VEG on Christmas day with a suspected intestinal blockage. My husband had called ahead so they were expecting us. After Cera's initial intake they provided an initial estimate which they were happy to scale back (we declined initial labs in favor of just getting x-rays to confirm the suspected blockage). They proposed a round of meds and fluids to see if the mass would have any movement and sent us home with instructions to return later that evening for a 2nd round of xrays. I took Cera home so we could have Christmas dinner with our family and brought her back after her kid went to bed. Unfortunately the 2nd x-rays confirmed the mass had not budged and surgical intervention was needed to save her life. When discussing Cera the doctor asked me questions about our family, I shared that Cera's kid, my 10 year old son, has autism and Cera was very important to him. She asked about their relationship and said it would be good to bring him to see her in the morning. They got Cera comfortable and they enabled me to stay with her until they were ready to start her surgery. I went home to get some sleep and the doctor called me a few hours later to report the surgery was successful. Later that morning I brought my son to see her. I had heard the doctor tell the staff about my son before her surgery and the staff were so kind and accommodating with my son, assuring him they would help her to come home as soon as she was able. We went home for dinner and later after I got him to bed I went back, prepared to spent a 2nd night there. Upon my arrival the doctor said that pending a good next few hours I should be able to take her home before morning. Keeping in mind our bill was more than I care to admit or thought I'd ever spending on vet care getting her home was not only good for her but meant we would have to be charged for a 2nd night's stay. Just after 1am I drove home with our sweet Cera and had a very happy son in the morning when he came downstairs to find us home. Our family is so grateful. Cera is doing great & expected to make a full recovery.

While our outcomes weren't what we'd hoped, I have to say for Vet emergencies - we will come here…read morefrom now on. Too many times we have gone to a Vet emergency clinic, our dog taken away, and we sit in a room wondering what's going on and panicking about where our dog is, is she scared, not getting updates, not understanding anything. Our dogs are always terrified to go in, they HATE being taken away from us, and we hate it. That is NOT the case here. When they say open concept - they mean OPEN. You are seated in an area, WITH your pet. The doctor and nurses come to where you're sitting, they sit on the floor with you. You're sitting next to other patients and their people, sitting on other couches near you. You're seeing them x-ray, do labs, triage, etc. on every single pet that comes in the door. You see all the chaos going on in a Vet ER as they do their passdowns and triage. It all becomes visible, and we left there understanding two things: 1) veterinarian emergency is chaos. There's always something. There's always pets in need. And there's always people wondering what's going on and just as scared as their pets. 2) Being able to SEE that first hand, helped us understand, empathize, but also bond with other pets and their owners - as we all sat together, talked while we waited, and created a sense of community in during that time when stress is at it's highest, with our furry family members.

I was impressed by the facility, the staff, the Vet, A minus, only downgraded slightly because I…read morecouldn't get the vaccinations at such a huge facility. A small thing I think could be added. Fair pricing I thought compared to Banfield and camas washougal animal, both I've supported for 25 yrs and left feeling overcharged and pushed to add all kinds of stuff many times. Mr Zolo needed an infected bite wound fixed, and was done and ready in an hour. Oh, open 24/7 got me there on a Sunday morning!

Sadly one of our dogs attacked the others eye and it was so horribly swollen and infected. We took…read moreher to med vet and they were amazing. I truly believe that hey saved her eye. She's 100% better with their care and I am so thankful. Affordable, everything is up front, they give you their price for meds and let you know it will probably be more affordable at a pharmacy. Thank you to the kind staff

When I got my Chocolate Labrador puppy my daughter suggested them plus they were only 1/4 mile…read moreaway. They are a nice veterinarian clinic with knowledgeable staff. It's by walk-in only unless you make an appointment. The Vets were fabulous with her and BellaBleu liked them too. It's now 5 1/2 years later and we still come here for all our needs. She was also spayed here. The prices are the best in town!!!

Amazing experience! I had to rush my baby in at 5:30 this morning in a complete panic. everyone was…read moreso incredibly helpful and kind. Thankfully all was well and walked out of there with a few prescriptions and a sense of relief. Dr Ben Im was exceptional and thorough. Great bedside manner and was reassuring. I have been to this clinic and the past and have always had a great experience. I highly recommend VCA! Jana L.

While it was definitely expensive to make this emergency visit, it was 100% worth it to come to…read morethis location. We literally walked in without an appointment as our Shiba had ingested some cherry laurel berries from a neighbor's tree. She was wobbly and threw up so we knew it was urgent. Dr Harley Johnson and her team were wonderful. She even took extra time to research and confirm we had the right plant and wanted to ensure we didn't take any unnecessary steps or incur any charges we didn't need. I would definitely come back here for any emergency or speciality care!

I, unfortunately, have recently had to put my 2 oldest cats down. These things, of course, happen…read moreover the weekends, etc., when my regular vet is not available. I found the entire staff very supportive and helpful. In both cases, there really wasn't anything to be done, both cats were elderly and sick, and I knew I was bringing them in for the last time. I really appreciated the staff and the vet's care, one cat had end stage renal disease, and the vet was very informative and caring about what his labs meant, etc. They have a very nice room set aside for those who are saying goodbye to their pets. I realize my experience doesn't have anything to do with acute problems in younger animals that may need surgery, etc., but I was impressed with the compassion and with the speed in which they took care of both of my cats when we were experiencing end of life choices.

My cat was recently diagnosed with inflammatory bowel disease, so we needed to transition to a…read morespecialty veterinarian. After doing extensive research, we chose Dr. Casey at this hospital and it was absolutely the right decision. Our experience has been exceptional. We've been coming in for routine bloodwork and ongoing testing, and every visit has been seamless. The staff especially our vet tech Danielle are all consistently kind, professional, and attentive. Pricing is fair and transparent, which I truly appreciate. Most importantly, my cat is doing significantly better under their care!! They are also an emergency hospital, which gives me tremendous peace of mind. If we ever face an urgent situation, it's incredibly reassuring to know that her specialty care and emergency services are all under one roof. And as a thoughtful bonus their coffee machine makes an assortment of brewed coffee, which is a lovely touch during what can otherwise be stressful appointments.

My dog recently had a complex surgery at Blue Pearl, and had a complication during his recovery…read morethat resulted in an emergency hemorrhage. We had to rush to Blue Pearl and get him treated immediately. While this type of care is expensive, the expertise of the doctors and staff at Blue Pearl is invaluable. They are an important resource for our community and I rest easier knowing they are nearby in case of any pet emergency. When I came in door crying, carrying my pet and covered in blood, the staff compassionately cared for both of us. They offered me a pair of scrub pants to change into and even parked my car that I had left idling in the parking lot when I rushed in. I appreciate the small touches like the coffee machine in the lobby and the Bob Ross channel on the TV, it shows that they are empathetic to how much stress pet owners experience in these situations. My dog received expert care from the surgical team and he's now recovering nicely. Thank you to Blue Pearl!

Thor received good care. I was kept up to date on his progress. There was one receptionist that…read morewas very caring & went out of her way. I wish costs were cheaper.

Dove Lewis has shown nothing but kindness with my kitty's passing (she was elderly, but this was…read moreunexpected). I was told by my two friends watching her that she was well taken care of, they answered my international calls quickly, and even sent a card in the mail within just a couple of days. My little Bella was in very trustworthy hands and that's why mattered most. Thank you, Dove Lewis team.

I wanted to share a recent experience my family had at Columbia River Veterinary Specialists. I'm…read moreposting this to inform others in the community, especially pet owners, about what we experienced during an incredibly difficult time. This is not meant to discredit the clinic as a whole, but to be transparent about an interaction that had a significant emotional impact on us and may be important for others to be aware of. Our family recently brought our cat to Columbia River Veterinary Specialists during one of the most painful moments a pet owner can experience--having to say goodbye. I want to be very clear that the majority of the staff we interacted with were kind, patient, and compassionate. The woman at the front desk treated us with warmth and respect, the staff member we spoke with on the phone beforehand was helpful and understanding, and the veterinarian who ultimately assisted with end-of-life care was gentle, loving, and respectful. He took the time to explain everything clearly and treated both our pet and our family with dignity. Those are exactly the kinds of people you want working in a field that involves end-of-life care and emotional vulnerability. Unfortunately, our initial interaction with one staff member significantly overshadowed the experience. When our family first arrived, the individual who took our cat back (not the person who checked us in) made comments that strongly implied judgment about why our pet had not been brought in sooner. These remarks were delivered in a way that felt accusatory and lacked empathy, especially given that our pet was actively dying and we were already emotionally overwhelmed. Financial limitations are a reality for many families. Being made to feel guilt or shame for not having immediate access to thousands of dollars--at the exact moment we were facing the loss of a beloved pet--was deeply inappropriate and unprofessional. Veterinary professionals are entrusted with not only animal care, but human compassion. This was not the time for assumptions, judgment, or commentary--it was a moment that required empathy, discretion, and support. I'm sharing this because no family should be made to feel judged or shamed while saying goodbye to a pet. I sincerely hope this feedback is taken seriously and addressed internally, because the rest of the staff we encountered demonstrated the level of care and compassion that should be standard in situations like this. Our pet deserved peace and dignity in their final moments--and so did our family. I would like to call out Nicole Akerill aswell. She does not deserve to work in a profession like this! Thank you very much.

We unfortunately had to use this emergency vet for our dog but fortunately for us, they were all…read morewonderful! From the front desk, to the technician, to the veterinarian, they were all so kind, warm and excellent at their jobs. Yes, it's expensive to have a dog need emergency services. You should know that before getting a pet and you should know things are going to inevitably happen. Having a great team ready to take care of your pet the best they can is exactly why I highly recommend bringing your pet here for emergency needs. Thanks Dr. Tegan and staff!

These kind people made a very very nerve wracking, sad and frightening experience tolerable !!!…read more Each and every employee acted with compassion, empathy, and a desire to help this poor sick Kitty and me ! My 8 year old very active Kitty became lethargic, stopped eating, and was very warm on the eve of the 22nd of December, on the 23rd when he was no better I contacted the Salem, Emergency Vet at approximately 10: 30 p.m and was told to bring him right in. Only to receive a call about 15 minutes later telling me that the ER had to stop accepting patients as they were over run with emergencies. They suggested the Corvallis Emergency vet. Sadly, I had to drive my very ill Kitty the 50 plus minutes in the pouring rain to Corvallis where I remained until 5 a.m., hundreds of $$ later, some RX's, and no diagnosis. I left with a still very sick kitty. By the end of the day on the 23rd Kitty was not better. I again rang Salem Vet ER and was told to bring him in. after a couple of hours I received an estimate for tests, IV's, and an overnight stay so he could be watched and remain on an IV. The estimate was far more than I could afford. Kevin was very accomodating and willing to work with his team to have the estimate fine tuned leaving only the most urgent and efficient tests and treatments to be conducted. This did bring my bill down somewhat. The final conclusion was to leave my Kitty overnight so he could receive antibiotics and hydration via IV as he had a bacterial infection. I picked KittyB up at approximately 10 p.m. Christmas Day. with a couple of antibiotics and an appetite stimulant, he was already much better and has improved daily. Though all in I spent over $1200. the experience was a thousand times better than the Corvallis ER I must give special praise to Kelly Marie and Kevin, both have the most compassionate and soothing approach to both humans and pets. Also Lisa at the front was terrific as was Hailey.

We have lived in Salem for 20 years and this is our Go-to veterinary emergency clinic. They provide…read moresuperb care and have treated our pets like family. They also strive to keep costs reasonable. I literally trust them with our pets' lives. Highly recommend!