Wonderful, patient, and kindhearted staff. I went on because my dog hadn't been putting pressure on…read moreher hind leg.. I wasn't sure if they could see me, but they did. Through the while process things were explained to me and I truly felt like my dog was in great hands. They weren't pushy and gave me options that made sense. Thank you to the awesome vet and all the sweet staff last night. Bella and I truly appreciate you all!

The staff here is amazing. We moved here in July and lost our senior kitty Norma (to congestive…read moreheart failure) shortly after arriving and just recently our much younger rescue boy Miko (out of nowhere Saddle Thrombosis). Both times where really emotional and the staff was so professional, deeply caring and compassionate. I couldn't recommend anyone more highly. Coming from California the emergency vet experience here is day & night. Very reasonable cost wise too.

I truly feel our pets are in great hands with the staff at Hearthwood! Dr. Baumgartner is a very…read morekind, and experienced veterinarian. I also think their cost of services is very fair compared to other clinics we have been to.

A Rollercoaster Experience at Hearthwood Veterinary Hospital: Good to BAD to LOL…read more Strap in, folks, because this ride at Hearthwood Veterinary Hospital is all about highs and lows, with a heavy dose of mystery. My debut was good Dr. Dena Baumgartner, (picture shown on their website below), savvy vet tech (picture not shown), and the vibe that my furball and my wallet were in good hands. But hold onto your hats, because round two veers into the twilight zone. The plot thickens with their photo policy - so cloaked in mystery it could star in its own detective novel. I wanted to document my pet's first happy vet visit. If Hearthwood was a book, it'd be titled 'Why We Hide.' Auditing seems overdue, doesn't it? Then there's the 'VIP (Very Isolated Pets)' treatment - pets and owners parting ways for procedures, waving more red flags than a matador. Me and my sidekick? We don't play that game. We took our paws elsewhere after a peek behind the curtain revealed too many unanswered questions. They wanted to separate me from my pet for a simple booster shot. I thought that was odd since we were already in a private room and they were holding the shot in their hand. Wouldn't you think that was odd? Don't even get me started on time - or the lack thereof. This tech (see picture below) is 45 minutes late for the appointment. As you can see, she is less 'fashionably late.' It's not just about the wait; it's the principle. Most people count that as a "no show" at 20 minutes? Where do you draw the line? 15, 30 min? If it was the other way around they would easily charge me a "no show" fee. They also charged me wellness exam fee of some $60 which I did not authorize nor was I advised that a exam was being conducted. Bottom line: If you're shopping for a vet where secrets don't shadow simple check-ups and respect for your time is a given, let my story be your compass. It's time to vote with our feet, because the path to change is paved with our choices. In America, we vote with our dollar. And people like this business need to respect that. I hope people who read this review note that I was not offered an apology or a refund. Transparency, accountability, and punctuality aren't just nice-to-haves; they're must-haves. Here's to finding a place that checks all those boxes. If you want to see more authentic looks at our local businesses, click my profile to read more. Have a beautiful day. Hearthwood Veterinary Hospital Business Website - https://hearthwoodvets.com/

I wanted to share a recent experience my family had at Columbia River Veterinary Specialists. I'm…read moreposting this to inform others in the community, especially pet owners, about what we experienced during an incredibly difficult time. This is not meant to discredit the clinic as a whole, but to be transparent about an interaction that had a significant emotional impact on us and may be important for others to be aware of. Our family recently brought our cat to Columbia River Veterinary Specialists during one of the most painful moments a pet owner can experience--having to say goodbye. I want to be very clear that the majority of the staff we interacted with were kind, patient, and compassionate. The woman at the front desk treated us with warmth and respect, the staff member we spoke with on the phone beforehand was helpful and understanding, and the veterinarian who ultimately assisted with end-of-life care was gentle, loving, and respectful. He took the time to explain everything clearly and treated both our pet and our family with dignity. Those are exactly the kinds of people you want working in a field that involves end-of-life care and emotional vulnerability. Unfortunately, our initial interaction with one staff member significantly overshadowed the experience. When our family first arrived, the individual who took our cat back (not the person who checked us in) made comments that strongly implied judgment about why our pet had not been brought in sooner. These remarks were delivered in a way that felt accusatory and lacked empathy, especially given that our pet was actively dying and we were already emotionally overwhelmed. Financial limitations are a reality for many families. Being made to feel guilt or shame for not having immediate access to thousands of dollars--at the exact moment we were facing the loss of a beloved pet--was deeply inappropriate and unprofessional. Veterinary professionals are entrusted with not only animal care, but human compassion. This was not the time for assumptions, judgment, or commentary--it was a moment that required empathy, discretion, and support. I'm sharing this because no family should be made to feel judged or shamed while saying goodbye to a pet. I sincerely hope this feedback is taken seriously and addressed internally, because the rest of the staff we encountered demonstrated the level of care and compassion that should be standard in situations like this. Our pet deserved peace and dignity in their final moments--and so did our family. I would like to call out Nicole Akerill aswell. She does not deserve to work in a profession like this! Thank you very much.

We unfortunately had to use this emergency vet for our dog but fortunately for us, they were all…read morewonderful! From the front desk, to the technician, to the veterinarian, they were all so kind, warm and excellent at their jobs. Yes, it's expensive to have a dog need emergency services. You should know that before getting a pet and you should know things are going to inevitably happen. Having a great team ready to take care of your pet the best they can is exactly why I highly recommend bringing your pet here for emergency needs. Thanks Dr. Tegan and staff!

The short version: they saved our dog…read more First off the thing to understand about this place is it's essentially 1 large open area so as a pet parent you see EVERYTHING. While they do have rooms for families to be in private or for waiting with a reactive animal you are in an open main area with other families and see the staff interacting with patients, parents and each other. IMO this makes the medicine they practice better because of the accountability. They have a small snack area with tea and coffee, especially good if you are there much longer than you anticipated. Since I brought our dog alone (my husband stayed home with our son) the front desk staff gladly watch our pup when I needed to use the restroom. Being an open concept you can't help but overhear the phone calls taken by the staff from concerned pet parents. An item of note was call after call taken from concerned pet parents calling because their animal had ingested *insert food of concern*. Instead of telling people to come in without knowing if it was a true concern the staff and doctors asked numerous questions about the animal and food ingested to confirm if it was necessary for their animal to be brought in. I got the sense that they wanted to prevent someone from coming in needlessly, not only saving that person's finances but enabling them to focus on the ones that truly needed help. Keeping in mind this is an emergency clinic it's expected for there to be a premium with costs but what I observed was a staff that did what they could to provide care to their patients as effectively as possible. In one case a pair of rabbits were brought in that were sent home without charge. They were found to not actually be having an emergency but just needed to be given the correct amount of medication (the wife gave the husband the 'I told you so' look lol). Our Veg story: We brought our 9 month old puppy to VEG on Christmas day with a suspected intestinal blockage. My husband had called ahead so they were expecting us. After Cera's initial intake they provided an initial estimate which they were happy to scale back (we declined initial labs in favor of just getting x-rays to confirm the suspected blockage). They proposed a round of meds and fluids to see if the mass would have any movement and sent us home with instructions to return later that evening for a 2nd round of xrays. I took Cera home so we could have Christmas dinner with our family and brought her back after her kid went to bed. Unfortunately the 2nd x-rays confirmed the mass had not budged and surgical intervention was needed to save her life. When discussing Cera the doctor asked me questions about our family, I shared that Cera's kid, my 10 year old son, has autism and Cera was very important to him. She asked about their relationship and said it would be good to bring him to see her in the morning. They got Cera comfortable and they enabled me to stay with her until they were ready to start her surgery. I went home to get some sleep and the doctor called me a few hours later to report the surgery was successful. Later that morning I brought my son to see her. I had heard the doctor tell the staff about my son before her surgery and the staff were so kind and accommodating with my son, assuring him they would help her to come home as soon as she was able. We went home for dinner and later after I got him to bed I went back, prepared to spent a 2nd night there. Upon my arrival the doctor said that pending a good next few hours I should be able to take her home before morning. Keeping in mind our bill was more than I care to admit or thought I'd ever spending on vet care getting her home was not only good for her but meant we would have to be charged for a 2nd night's stay. Just after 1am I drove home with our sweet Cera and had a very happy son in the morning when he came downstairs to find us home. Our family is so grateful. Cera is doing great & expected to make a full recovery.

While our outcomes weren't what we'd hoped, I have to say for Vet emergencies - we will come here…read morefrom now on. Too many times we have gone to a Vet emergency clinic, our dog taken away, and we sit in a room wondering what's going on and panicking about where our dog is, is she scared, not getting updates, not understanding anything. Our dogs are always terrified to go in, they HATE being taken away from us, and we hate it. That is NOT the case here. When they say open concept - they mean OPEN. You are seated in an area, WITH your pet. The doctor and nurses come to where you're sitting, they sit on the floor with you. You're sitting next to other patients and their people, sitting on other couches near you. You're seeing them x-ray, do labs, triage, etc. on every single pet that comes in the door. You see all the chaos going on in a Vet ER as they do their passdowns and triage. It all becomes visible, and we left there understanding two things: 1) veterinarian emergency is chaos. There's always something. There's always pets in need. And there's always people wondering what's going on and just as scared as their pets. 2) Being able to SEE that first hand, helped us understand, empathize, but also bond with other pets and their owners - as we all sat together, talked while we waited, and created a sense of community in during that time when stress is at it's highest, with our furry family members.

Gave this place another try after receiving a phone call from Tracy from prior review. A real…read moreshocker that an owner would actually reach out due to a poor review. She offered discounts along with an assigned team for another chance, so I decided to give them a real challenge with my other SR kitty, Amber, who has high anxiety and is quite fearful of vet visits. Amber was treated with compassion, great patience, and gentleness to arrive at a surprisingly calm examination without being removed from her carrier. She was completely put at ease and submitted quietly. The team was diligent and kind with their questions without trying to upsell additional services, only giving me what I asked to be done. So refreshing... I was not shuffled to a different room, nor made to feel like it was a conveyor belt process. Amber was so at ease, it seemed like she was a total different cat. Both vet techs were awesome...they gave Amber LOTS of love, head scratches and cuddles. I was so pleased with the outcome that I had to come back and do another review. Amber's next appointment is in February for a dental cleaning. The invoice had a couple of courtesy discounts applied (true to Tracy's promise) that made the experience all the better. I'm happy with the outcome, and will definitely use East Padden again. Thanks to the entire team for making my Amber have a less stressful vet experience, and treating me better in the process!!

Rating is actually 0. Terrible place. My dog was dying and they could not get us in. They didn't…read moreeven try. Recommended I go to an urgent care-key word is care. And they did not. They are happy to get all your diagnostic, well checks and vaccines but when it comes down to it. They don't care. Luckily I went to Pacific NW emergency pet and they were wonderful. No extra fees during our distraught time. Fair pricing and I would avoid east padden if you want a long term vet for the life of your animal.

Inconsistent walk in hours. Front desk staff are incompetent. Came in today and watched them help…read moreeveryone else before us despite us being there first.

!!!!Dr. Jessika Julian SWUNG AT MY DOG (who is a 1 yr old puppy who has NEVER bit anyone) as if to…read moretry to hit him when he barked at her!!!! Do not go here! Absolutely horrific way to deal with a sick puppy. Her behavior and lack of consent in handling him brought on his reaction and in response she tried to hit him! Never in my life have I experienced this type of behavior from a vet, She should NOT be in practice. Other vets I see practice fear free handling and I could tell by the way she was trying to man handle his mouth that he was uncomfortable. If he didn't bite you while your hands were literally IN his mouth, why on earth would you think he would after you move away? She triggered his prey drive because she moved erratically and he was frustrated because she repeatedly crossed his physical boundaries. Then she tried to hit him! Completely unprofessional and honestly I'm aghast. And worried now he will have more reaction to future vets because of her completely horrific behavior. DO NOT GO HERE!!! Dr Jessica needs to find a new profession and practice some self regulation and safe dog handling should she choose to continue practicing.

What needs serious attention is scheduling appts with a doctor that knows fear aggressive reactive…read moredogs! Especially since you offer $250 vet checks when they're adopted from HSSW Animal Shelter. These dogs are traumatized from being there and then their new home, especially German Shepherds. My 20 month old little girl, had been through a lot and I was working diligently to get her acclimated and trained. I even had one-on-one training sessions with a professional trainer. The visit to this clinic was a nightmare from the start, I asked for a side entrance because of her high prey drive and distain of other dogs, I was told they didn't have one. Instead I was escorted into the lobby, then a very tiny exam room, it was just horrible, as we were seated the vet enters and she is standing just a couple feet from us, my dogs body language was escalating, then she tried to approach, clearly not reading my dogs warning, my dog growled and was lunging toward her. She decided to get someone to assist her, I asked if she wanted me to muzzle her and she agreed. Upon her return w/o assistant, my girl was very nervous and anxious. The vet said I should wait in the lobby and she'd take her as she might do better without my presence, which I agreed. But then she reached over the dogs head for the leash, as I tried to get up, Suki muzzle punched her in the hip, everything thus far had been done wrong. From lobby to tiny room, us seated, vet standing, it was a nightmare. After just a few minutes an assistant approached and said, they would have to sedate her to treat her ear infection $400 And asked why? Shed just had them cleaned and treated for yeast at the shelter before I'd officially adopted her, and without incident, other than nonstop barking through the exam and treatment. But they insisted she needed to be fully under. After I picked her up the next day, I was given horrible advice from this unqualified to treat GSD's as she absolutely nothing about the breed. She told me to get a harness to restrain her. Anyone who knows the breed knows that a harness only allows them to pull more. She also told me that she needs to be on meds and to see a behavioralist so they could diagnose her and she could then write the prescription. I am on a fixed income and do not have that kind of money. Then she told me that if I didn't get her on meds, she could attack someone and likely turn on me, maybe not now but within 2 years. I was extremely distraught and upset when I left. First of all I know my dog, she doesn't! Besides the fact that I TOLD them of her issues before I made the appt. But no one listened to me and no concessions were made at all for her visit. It is my recommendation that your clinic listens to the client. And put a fear aggressive dog with a skilled Veterinarian that is familiar with the breed and their behaviors. She absolutely was not! Bottomline: -LISTEN to the dogs owner -Match dog to the Vet most qualified to handle. -Don't offer up information about a dog that you know nothing about. Especially when you created the entire ordeal in the first place. I'm sorry for the bad review but the advice I was given was completely wrong and had she known the behaviors of the breed she wouldn't have suggested the things she did! It was careless and irresponsible. My dog used to want to eat my cat, but with 4 months of hard work, gentle introductions my study of the breed, here we are today! I have had my girl now 5 months and she is a wonderful dog.

Such a wonderful staff and had a great experience taking my mini dachshund puppy for her first vet…read morecheckup today. All the girls were lovely and so sweet and I love Dr. Natasha she's great! 10/10 recommend this vet and taking your fur babies here.

Columbia Vet Center has been a great place to take my cats and dogs for many years, and I'm…read moreespecially impressed with the new facilities. It's spacious, well-designed, and comfortable for both the furry visitors and their human companions. Last time I was there with my two newest kitties, the staff was really helpful and the receptionist even came outside and helped me carry my cat carriers in when she saw to the parking lot through the huge front windows that I was struggling with the weight of them. (My kittens are kittens no longer!!!) The wait time was minimal, I got all of the services I needed for two cats including nail trims, vaccines, weights, and recommendations for diet adjustments to match their ages and weights. And everyone was so nice, especially Dr. Cleveland. I definitely recommend Columbia Veterinary Center. They'll take good care of your furry companions.

Today Dr. Jeremy Braun saw my Angel. Both the assistant and the doctor did an amazing job in taking…read morecare of my dog. There were several things going on with her. First I want to say thank you to the assistant. I can't remember her name (I feel bad about that, I'm sorry.) You were so kind and gentle with Angel and literally the first person to take her temperature and her not yelp. Mostly because she's a big baby and kinda dramatic. The Vet took the time to listen to all my concerns and answered all my questions! I have a dog with chronic issues and sees Vets often. I felt really good about this place for all my animals needs and now making it my permanent Vet. I have seen several doctors from over the years from Columbia veterinarian center. I only left because I moved. It's now a little out of my way but so worth it! Thanks again for taken such good care of my Angel Girl!

Ok Mike, We paid $600.00 for you to tell us what we…read morealready knew. If it is true and you needed those Tests. They should have been added in the first place. Or in order to up sale you needed another reason to charge more. All we were asking for was the medication she has been taking for years. The sad thing was you have to treat her as if she was never seen or treated. That to me is rude and disrespectful to the Vet to were standing in for. So, if you were there maybe that is the policy. In my line of work we want the customers to feel as if we care. Because we DO! Clearly you don't! Service should always be first and foremost. If all you want to do is treat our loved ones as if they are merely Animals, you are in the wrong profession DEAR. Maybe in a LAB somewhere.

I can't say enough good things about Dr. Maxey. She has been treating my pets for several years…read more She is a quiet, compassionate, and incredibly skilled veterinarian who truly cares about every animal she treats. Her ethical approach and gentle manner immediately put both pets and owners at ease. It's clear she's an animal lover through and through -- she takes the time to explain everything carefully and always prioritizes what's best for your pet. If you're looking for a vet who combines expertise with genuine kindness, Dr. Maxey is the one to trust.

Thor received good care. I was kept up to date on his progress. There was one receptionist that…read morewas very caring & went out of her way. I wish costs were cheaper.

Dove Lewis has shown nothing but kindness with my kitty's passing (she was elderly, but this was…read moreunexpected). I was told by my two friends watching her that she was well taken care of, they answered my international calls quickly, and even sent a card in the mail within just a couple of days. My little Bella was in very trustworthy hands and that's why mattered most. Thank you, Dove Lewis team.