I've been fighting for so long to get my title and registration I had to call…read morelawyers and the police. After months (November) they barely just CREATED a title the end of March and now changing their tune and saying none of the delay is their issue and providing contracts and paperwork for registration wasn't their responsibility (despite me confirming many times the process and what if anything was my responsibility, speaking also to the company they process registration through whose processor said they were unresponsive). GM is never available to speak with. Now today the title clerk just hung up on me?!! Shady and highly illegal that it's taken this long and I'm expected to make payments on a car I haven't been able to drive legally since January.

I'm just going to give 2, Joey was cool but I feel like as first time buyers of a pretty big…read morepurchase we did get shafted in the long wrong. We had over a 4,000 down payment on a 19,000 Vehicle and yet our APR is 16%....Also the car has had nothing but issues and every time we asked or reached out we got some excuse. We have also had hell trying to get our title...said they don't send it if there's a loan? Doesn't make sense in my opinion. Anyways over paying for a crappy car they made look nice to buy...we plan on trading it in for something better and more reliable..be careful where you go especially if you're a young buyer.

Communication , dropped of my vehicle one day before appoint and left it for a week no follow up on…read moreanything , and than I find out they haven't done anything and I need to go back to work I took my vehicle back and do not plan on coming back . This was the second time this happed also I tried to give the a second chance !!!

This is my second car I have bought from Greg- full disclosure Greg is one of my best friends. I…read morehave found him to be honest in business and friendship. I recently had some maintenance done here and his employees were all nice and respectful! I Would heavily recommend this car dealership and the Greg Hubler promise!!!

We called K & R to say we were interested in a car and Teddy answered and invited us to see it…read more They were really busy when we got there but we were greeted immediately by several friendly staff and while Teddy was on a test-drive, he had the car ready and already started, so we could look it over. As soon as he became available, he ran to us and was very friendly and knowledgeable. From that point on, he did everything he could to answer our questions and m ake us feel comfortable. My test drive with him was a great time, as he is friendly and fun! Best car purchase ever and I'm 61 (don't know how many cars I've owned, but it's a lot). I highly recommend Teddy and will go back to K & R again If I ever need another vehicle. Oh, I love the car! It was a fair price and though we went to 2 other auto sales, I'm glad we shopped at K & R in Auburn, ME.

Had a really great experience with both Ron and Kathy, they was reasonable, fair, respectful on…read morepricing on the vehicle that I purchased. Would highly recommend them if you're looking for a used car to purchase!

I heard that they recycle their cars parts and it cars break down either break down a few days…read moreafter getting off the lot or getting off the lot.

I have had countless issues with my AC and my entire car. since I have bought my car from this…read moreplace, there mechanic has told me multiple times that I just need to wait for it to cool down, I move to greenfield and the first thing I do is get my AC checked out by a actual trustworthy mechanic and what does he say "you definitely need a new hose" after only a hour of diagnosing the problem. Please for the love of god do not go to this place if you want a car you will actually trust. Screw byrider and screw this ones mechanic. He thinks breaks grinding is a common thing. Never once had my breaks grind in my old 2005 Toyota. No one here knows a thing about cars they just want to take advantage of people and please don't allow then to take advantage of you.

WORST SERVICE EVER! Never get a call back when told I would, Didn't put my breaks on right the…read morefirst or SECOND TIME,, never put the customer first! Bought my car from there and will pay it off soon but will not get another or refer anyone due to their unprofessional ways! My car needed two flex pipes to be fixed and the lady said "it's a muscle car it's suppose to sound that way" JUST TO GET A SALE!! Never let them fix your foreign car, they'll make it worst than what it was and postpone fixing it because "they have better things to do." Your only important when it come to getting the paperwork done then after the sale is final they don't want to hear anything else from your mouth!

From the owner: Used Auto Salesread more

Buyer beware! I bought a used van from Victory that came with a 5000 mile warranty. We were getting…read moreexhaust fumes in the van so I took it back to get taken care of. After 3 different trips, they were unable to fix the problem and inferred I was imagining it. I got under the van, found the issue and spent quite a few hours fixing it myself. I couldn't continue to breath the fumes. When I bought the van from them, they gave me a nice clean Carfax report. However, they gave me a report that did not include significant engine work they had done AFTER the report. If I had known I would never have bought the van. I won't deal with them again and would suggest you not buy a used vehicle from them no matter their "warranty."

Amazing place, amazing service, I love the cars there, I bought a car for myself and I 100%…read morerecommend you buy a car here!

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

Stoops sold my elderly father a junk truck for $11,000. Truck was not running on all 8 cylenders at…read moretime of perchase, and the sespension was worn out. The truck had over 200,000 miles on it. When my father tried to take it in to get the miss fire fixed, they said it could cost another $6,000 to fix. These people are insane.