I am retired after having spent over 40 years in the automotive retail industry. I believe that…read moremany years in the industry gives credibility to my experiences which I had with dealers all over the country since I had national responsibilities with a manufacturer who will remain nameless. Victory Honda in Muncie is the epitome of a dealership that meets and exceeds the expectations of potential buyers and/or parts and service customers! We do not live in Muncie but all our family's Hondas are not serviced anywhere but Victory due to the excellence of the service and parts departments. Every individual with whom I've had contact at Victory sets the mark for professionalism and customer satisfaction! Want or have a Honda? Be good to yourself and visit Victory Honda for all your needs!

Buyer beware! I bought a used van from Victory that came with a 5000 mile warranty. We were getting…read moreexhaust fumes in the van so I took it back to get taken care of. After 3 different trips, they were unable to fix the problem and inferred I was imagining it. I got under the van, found the issue and spent quite a few hours fixing it myself. I couldn't continue to breath the fumes. When I bought the van from them, they gave me a nice clean Carfax report. However, they gave me a report that did not include significant engine work they had done AFTER the report. If I had known I would never have bought the van. I won't deal with them again and would suggest you not buy a used vehicle from them no matter their "warranty."

I can only speak to my one time personal experience which was fabulous!…read more While out of town I had a few issues with a Toyota rental and wanted checked out. I first called and they sad I could bring it over immediately which I did the next day since it was late afternoon. Jake was my service rep and jumped right on the car to have it inspected. He was knowledgeable and friendly. As a matter of fact all the reps were. No promises, but they hoped to have me out in an hour. That's unheard of. The dealership lobby is a lot of fun to browse. Antique cars are displayed. Also award winning trophies from over a decade of achievements by Toyota Corp. My car was ready to roll out with everything inspected and explained within 45 minutes. Wowzers! No charge as it is as covered under warranty. If I lived in Muncie, IN area this would be my dealership.

I have been working with this dealership since 2007. All told I have driven approximately 700000…read moremiles in aggregate in my 2007 Priuses (2 different vehicles) and now my 2015 Prius. My experience has been a positive one. They stand behind their work. All that said I want to relate my observation an overheard conversation between a customer and a service tech. Last Monday a service tech was advising the customer that they will need new tires. She knew nothing about the nuances of the choices of ride vs wear & performance and the pricing of each. This tech explained the choices very clearly, covering most of the information I had previously learned from the Consumer Reports articles on buying tires. Information that will enhance her purchase decision and help her avoid buyer's remorse. I was pleased to see that interaction. That is the level of service I have come to expect at my Toyota Dealership.

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

KIA of Muncie is 5 stars!' The Sales Team. caring, understanding, working with your budget and full…read moredisclosure. The Service team is the same. Always informed about the service and cost. Never pushy, they are our favorite dealership.

Andrea Taylor and Cheyenne Fordyce collaborated to deliver right to our door the last few items we…read moreaccidentally left behind in our trade-in. This was a great example of the service and courtesy afforded my wife and me throughout our car buying experience. Even though it's about an hour drive from our home to Kia of Muncie, the dedication to excellent customer service causes me to plan to take our Sportage Hybrid to the dealership for future service. Cheyenne was so good to work with through the sales and delivery process. I recommend him to anybody looking to buy a new Kia.

Do not buy from this dealership!!! Read all reviews!!! Cars do not run soon after buying. They…read morewill lie to you and will not help after they screw you!

If I could give this company 0 stars, I would. We bought a vehicle from them and before doing so,…read moreasked for certain things (knobs for the radio, carpets for the car because they didn't have any, a navigation disc and an extra key and remote because it only came with one). They said they would do all of that for us. After purchasing the car, my husband put gas in it and it wouldn't start. We told them about that and the power steering issue. They said they would fix it. Mind you, we also bought a warranty plan through them for $660. Come to find out, the water pump and power steering need replaced. Warranty does cover it but they only paid $249 for the warranty. When I called them about this, they said that they up-charge the cost of the warranty in case they need to fix something. They did get us the $2 knobs and a burnt navigation disc that didn't work and completely wiped out the radio and it had be reset. No carpets and they told me that they would have never told me they would pay for an extra key and remote and asked if I had it in writing. No, I didn't, because I took their word for it. Ron, the owner doesn't stand by his word and I would never send someone to him again.

Do not repair car at there. They charge $99 "technic detect fee" for each issue which is free at…read moreother place. They asked me $ 200 and did not repair anything.

We called K & R to say we were interested in a car and Teddy answered and invited us to see it…read more They were really busy when we got there but we were greeted immediately by several friendly staff and while Teddy was on a test-drive, he had the car ready and already started, so we could look it over. As soon as he became available, he ran to us and was very friendly and knowledgeable. From that point on, he did everything he could to answer our questions and m ake us feel comfortable. My test drive with him was a great time, as he is friendly and fun! Best car purchase ever and I'm 61 (don't know how many cars I've owned, but it's a lot). I highly recommend Teddy and will go back to K & R again If I ever need another vehicle. Oh, I love the car! It was a fair price and though we went to 2 other auto sales, I'm glad we shopped at K & R in Auburn, ME.

Had a really great experience with both Ron and Kathy, they was reasonable, fair, respectful on…read morepricing on the vehicle that I purchased. Would highly recommend them if you're looking for a used car to purchase!

Went in on Black Friday to purchase a vehicle. The person I spoke with over the phone was fine…read more I'll withold people's names for now. Once I got to the store I spoke with another sales person who ended up selling me one of the cars I was looking at. I worked with him and another guy to complete the sale. They were all great, and easy to work with. My situation was unique, given I was from out of state visiting family in Indiana. Before I made any deal on a car I asked if it would be okay that I mail the title for my trade in once I return to my home state. They assured me that was fine. After agreeing on a price, I paid a $1000 deposit because the car I purchased had some scratches they agreed to fix before the sale. I would be able to return Monday to finish the paperwork and get the vehicle. I returned Monday with a money order to purchase the vehicle. At the bank it had slipped my mind that I had already paid a deposit, so I ended up getting a money order for more than I had left to pay on the vehicle. When I took it in we realized the error and they told me they would just write me a reimbursement check that I could pick up the next day. I went in on Tuesday to pick up that check and it "wasn't ready" but they promised they would have it ready the next day. Instead of wasting more time, I waited to go in until Thursday. When I went inside Thursday I encountered John. John came to speak with me and asked me about the title situation. I told him that it would be mailed when I got home the following Tuesday, as had been discussed verbatim before I made the purchase. John decided that instead of issuing me my refund check as promised, he was going to hold it hostage until he gets the title the following week. I don't have an issue with that agreement given the circumstances, but I had 1.) already been told I could pick up the check each of the past 2 days (and wasted time and gas driving back and forth to the dealership) 2.) he only had the leverage of the $833 he owed me because I accidentally over payed for the car John continued to try to get me to point out specific people who had made the agreement with me so he could chew them out instead of taking ownership and keeping his promise like a true leader would. Instead of pointing fingers at his subordinates I'm planning to bite the bullet and just send the title before I get reimbursed the $833 that they owe me. With that being said, this dealership doesn't deserve better than its 3 star rating when someone like John is calling the shots.

Just bought my second Hyundai, first one in Noblesville and now 5 years later At Hubler Hyundai in…read moreMuncie. Three stars for Noblesville and Five stars for Muncie Hubler Hyundai. After my experience in Noblesville I was totally surprised by my experience in Muncie. I have bought several cars in my Seventy years of life and this was the easiest and less stressful than any of the rest. Our salesperson Jonathan Carlson was so courteous and helpful. Helped us decide by bringing in the two versions of Hyundai we were interested in a placed them side by side and went through the differences to allow us to choose what fit us best. Dealing for price was also a good experience. They did not try to low ball me on the trade in like the last one in Noblesville did. I knew what my car was worth and they met it which surprised me. Jeoff in financing also worked hard to get the deal I could live with. Would definitely recommend if looking for car.