I have been working with this dealership since 2007. All told I have driven approximately 700000…read moremiles in aggregate in my 2007 Priuses (2 different vehicles) and now my 2015 Prius. My experience has been a positive one. They stand behind their work. All that said I want to relate my observation an overheard conversation between a customer and a service tech. Last Monday a service tech was advising the customer that they will need new tires. She knew nothing about the nuances of the choices of ride vs wear & performance and the pricing of each. This tech explained the choices very clearly, covering most of the information I had previously learned from the Consumer Reports articles on buying tires. Information that will enhance her purchase decision and help her avoid buyer's remorse. I was pleased to see that interaction. That is the level of service I have come to expect at my Toyota Dealership.

I can only speak to my one time personal experience which was fabulous!…read more While out of town I had a few issues with a Toyota rental and wanted checked out. I first called and they sad I could bring it over immediately which I did the next day since it was late afternoon. Jake was my service rep and jumped right on the car to have it inspected. He was knowledgeable and friendly. As a matter of fact all the reps were. No promises, but they hoped to have me out in an hour. That's unheard of. The dealership lobby is a lot of fun to browse. Antique cars are displayed. Also award winning trophies from over a decade of achievements by Toyota Corp. My car was ready to roll out with everything inspected and explained within 45 minutes. Wowzers! No charge as it is as covered under warranty. If I lived in Muncie, IN area this would be my dealership.

I discovered Kia of Muncie through the Costco auto program. I have purchased quite a few new…read morevehicles over the years but my experience here at Kia of Muncie was the smoothest and most pleasant out of them all. I had decided that I wanted a Kia Telluride, and test drove one at a Carmel Kia dealership. However, I was told the price would be $5500.00 over MSRP. I also didn't care for the high pressure sales tactics at that dealership. So I left, and logged in to the Costco auto program to find another dealership. Five minutes later I found Kia of Muncie on the Costco auto site. I submitted a request and just a few minutes later I received an email from Lucas Boehm. We exchanged a few emails, and then after one short phone conversation I had ordered my 2021 Kia Telluride. I can't recommend Lucas highly enough! He promptly responded to each of my emails, and emailed me regularly to keep me informed on the progress of my vehicle. When I picked up my vehicle the financing process was simple and straightforward. I feel that I was given a very fair price on the vehicle I traded in. In the two weeks since I purchased my Telluride I have been contacted a few times to make sure everything was going well and to ask if I had any questions. I paid $6,600 less for my Telluride at Kia of Muncie than I would have paid for the same vehicle at the Kia dealership that is practically in my back yard. No joke. Well worth the 50 minute drive, wouldn't you say Very, very, pleased with this entire process. Highly recommend Lucas Boehm and Kia of Muncie.

Lucas Boehm is worth the drive!…read more We live an hour and a half away and have made the trip not once, but twice to do business with Lucas. He is great! Responsive, transparent, reliable, and goes above and beyond. The dealership is great overall. All of the people we've interacted with are genuine and strive to make sure you have the best experience. I was dreading having my 5 year old and 1 year old with us bc I figured they would be antsy quick. They have a basketball hoop in one of their display garages so the boys were entertained while we signed papers! Check them out for your next vehicle need!

Took my car in for service. They told me the transmission was bad. The vehicle had one of those…read morewarranty's they sell you when buying a used car. I suggest you don't waste your time or money. So the first thing that happened is the cost GM OEM transmission is 4900. The warranty company called me and said I was going to need to pay 3k because All American was up charging. I called and asked why and the answer I got was it's called doing business. I dropped my car off February 24th and now it's April 11th and nothing has been done to get me back on the road. I'm picking my car up today and taking it to Sam Pierce Chevrolet in Daleville. I'm still flabbergasted that they were trying to over charge me and when I called them out I get punished. I will never buy anything from All American and I will never bring another vehicle here for anything.

Only giving one star because I can't give zero! I purchased a vehicle in September and they did not…read moregive me a title. They say they use a company called VITU for all title transfers and charged me for this company's service. It's been almost 90 days and I still do not have a title. I told them I did not want to pay for VITU service but they said they have to. The salesman said he would have the sales manager call me and he never did. no one at the dealership will return my calls. Buyers beware of shady transactions and illegal sales of a vehicle without providing a title.

Do not buy from this dealership!!! Read all reviews!!! Cars do not run soon after buying. They…read morewill lie to you and will not help after they screw you!

If I could give this company 0 stars, I would. We bought a vehicle from them and before doing so,…read moreasked for certain things (knobs for the radio, carpets for the car because they didn't have any, a navigation disc and an extra key and remote because it only came with one). They said they would do all of that for us. After purchasing the car, my husband put gas in it and it wouldn't start. We told them about that and the power steering issue. They said they would fix it. Mind you, we also bought a warranty plan through them for $660. Come to find out, the water pump and power steering need replaced. Warranty does cover it but they only paid $249 for the warranty. When I called them about this, they said that they up-charge the cost of the warranty in case they need to fix something. They did get us the $2 knobs and a burnt navigation disc that didn't work and completely wiped out the radio and it had be reset. No carpets and they told me that they would have never told me they would pay for an extra key and remote and asked if I had it in writing. No, I didn't, because I took their word for it. Ron, the owner doesn't stand by his word and I would never send someone to him again.

Buyer beware! I bought a used van from Victory that came with a 5000 mile warranty. We were getting…read moreexhaust fumes in the van so I took it back to get taken care of. After 3 different trips, they were unable to fix the problem and inferred I was imagining it. I got under the van, found the issue and spent quite a few hours fixing it myself. I couldn't continue to breath the fumes. When I bought the van from them, they gave me a nice clean Carfax report. However, they gave me a report that did not include significant engine work they had done AFTER the report. If I had known I would never have bought the van. I won't deal with them again and would suggest you not buy a used vehicle from them no matter their "warranty."

Amazing place, amazing service, I love the cars there, I bought a car for myself and I 100%…read morerecommend you buy a car here!

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

Stoops sold my elderly father a junk truck for $11,000. Truck was not running on all 8 cylenders at…read moretime of perchase, and the sespension was worn out. The truck had over 200,000 miles on it. When my father tried to take it in to get the miss fire fixed, they said it could cost another $6,000 to fix. These people are insane.

I've purchased many cars in my life and this experience was the fine cream topping. I began a…read moresearch for a C6 Corvette Z06 almost a year ago. Doing research and going to different parts of the country to find the right one. Along the way I found some shady dealerships, and sales people that had no clue, and cars that were not up to my standards. Yes there were also good people and dealerships too, sometimes you just can't agree on a deal. Then I came across Ryan's Auto Sales. On their site there was a beautiful Z06 for sale, of course I still needed to see this car in person. Before investing time and effort I read the reviews and they were ALL positive, so I decided to contact them. A couple hours later Ryan the owner calls me, we discuss the car and setup a time for me to go check it out. Next I make my way to Muncie, IN. The car was outside waiting for me, Ryan allowed me to inspect it and answered all my questions and concerns, we take it out for a test drive and WOW!!! I pulled the trigger and bought the car. I could've been in and outta there in under 30 minutes but Ryan and I hit it off talking about cars and all sorts of other topics, felt like I was talking to a lifelong friend. He helped me do a quick photo shoot of the car, so I could send pics to family and friends back home. After yapping well past his closing time, and keeping him away from dinner at his home we said our goodbyes. I can't say enough good things about Ryan and his staff. I would highly recommend his dealership if you are looking for a quality Corvette or any car he may have. I feel like I have a new friend in Muncie, IN

We purchased a used car from Ryan and we couldn't be happier with the service he provided, the car…read morewe bought, or the price we paid. Great doing business with him! We will return when we need another car.

Highly recommend! I was looking for a used electric vehicle and Grant had the only used Fiat 500e…read morein Indiana! My wife and I took the vehicle for a test drive, and the vehicle was in impeccable condition. The car included all of the accessories as well (from floor mats to GPS to, most important, the 120v charger). We purchased the car an hour later. Grant is personable and knowledgeable about electric vehicles. Moreover he was super friendly over text as my wife and I made plans to drive out to Muncie. Plainly stated he's a real person who treats the customer well. I wish him the best as he grows his business.

The Owner Grant is one of the most knowledgable and patient car dealers I've ever met. He has years…read moreof experience and he helped me maximize my budget for the perfect family car.

Michelle is the best, she changed my headlight for me and she is really passionate about her job in…read moreferry, friendly.

Highly recommend! We…read morecame in frantic because our car battery died while running errands. We received wonderful service from everyone. Chris drove over to our car to remove the old battery, and install the new one! Going above and beyond! Even during these troubling times, Chris provide exceptional service and made me feel more at ease. We will definitely be coming back!