We boarded our dog for several days while we were out of state. Before our trip, we were never…read moreinformed that boarding was at a different location than daycare, which caused unnecessary stress at drop off. During our vacation, communication was extremely poor. After seeing a concerning photo of our dog appearing to have an altercation with another dog, we tried repeatedly to get updates. We had to keep reaching out ourselves and ultimately had to ask the owner to send us a photo because we had gone days without seeing or hearing anything about him. At pickup, we were initially charged the wrong amount. We had also paid for an exit bath, but were told it had been removed because they weren't sure whether it had been done. When we got our dog into the car, he smelled strongly like he had not been bathed at all. The most disappointing part was the way our concerns were handled. Rather than acknowledging them or apologizing, the interaction felt defensive and dismissive. We won't be boarding our dog here again. Communication, organization, and customer service all need significant improvement.

My dog loves going to "school"... Which is what I call daycare. He plays with all of his friends…read more(human and four legged). I love that they post pictures of all the animals daily so I can see what they are up to. When I pick him up I watch them cleaning and disinfecting everything which always reassures me that it's a priority. He did catch an illness that another dog brought in, but they were quick to let me know, quarantine all the doggies and verified he was clean when he came back to join his friends a few weeks later. Having my dog with a bunch of others, sometimes that happens so I don't blame them at all. What I appreciated was their quick response to it!!

I just dropped off my chocolate lab Buddy at Conway Kennels. I've been a regular there at Conway…read morefor training and boarding now over twenty years. The facility is sensational. Eighty acres of fields and ponds for training hunting dogs and a first class kennel. The grounds are immaculate. So how does Buddy like it? When I arrive and Mel drives up in her electric cart he becomes ecstatic he is so excited to see her. He gives her a better welcome than I get when I've been away from home. So what does that say about Conway Kennels? From my West Seattle home the location is over an hour away. AND WELL WORTH IT!!!

Would give zero stars and a red flag warning if I could. I dropped off a healthy, happy dog. My…read moredog was there for five weeks as part of what was supposed to be obedience and gun dog training. I showed up yesterday for the first owner-involved training and obviously took him home. He did not respond to any of the commands from the trainer, despite over a month of "training." My dog is severely underweight, has sores all over his legs and stomach, thick ocular discharge, fecal blood, kennel cough or an injury from improper use of a choke collar (they did not notify me beforehand they would be utilizing a shock collar and choke chain), and he cannot sit or use the bathroom. He smells terrible. His body language is that of an abused animal. He is cowering and flinches when I reach out to pet him, his head is hung low.

My baby and I have been clients of Foxx and Hounds for a few years now…read more Today we went in for a wash and was (lol). I am BEYOND THRILLED with Clifford's haircut/design. Jackie is a true artist! OMG best Groomers around!

Fantastic place, the people are amazing we struggled to find a place for our pitsky (pit…read morebull-husky) to get his nails trimmed because he can be a bit aggressive with people and they were amazing with them my husband called them the dog whisperers he was not afraid, and their job was amazing. Definitely will be our safe place where we can trust they take care of our dogs

Dr. Hanson has been our go-to veterinarian for the last four years. It is difficult to find a…read moreregularly available vet on Whidbey Island and he & his team at Mt. Vernon have always been available. Scheduling out in advance and in case of emergency. He is grounded in science, incredible kind, patient, compassionate to both horse and human and truly a beloved vet by our family and many within our local horse community. We are moving states and will absolutely miss him and his excellent, professional clinical care.

Very dissapointing. Would not recommend him…read more He made us very uncomfortable with his attitude. Had him come out to castrate the colt. We found both testicles before and after he came out. He gave us excuses for not wanting to do the surgery. We had a clean area and offered another clean area undercover. He refused both. Loved his assistants attitude tho. Such a sweet person.

They care for the animals really well and make sure they're safe and sound. Door protocol is good.read more

If you are military post a ISO on Craigslist instead. Trust me don't waste your time and disappoint…read moreyour kids. 1. If Hubby is deployed or too busy serving his country to come to appointment you can't adopt. 2. Even if the listing just posted and says good with kids they'll probably say it's spoken for or not good with kids. 3. It was always keep checking website no effort to try and connect us to a good fit. 4. Discrimination? My guess, but maybe you'll have better luck. 5. After 4 months of trying branching out to farther away shelters in the area I posted ISO on Craigslist and the next day had offers. I drove near Seattle and adopted a sweet little 9 month old who is adjusting well.

Long story short, i now drive an extra half hour to my new vet because Animal Care Center is not…read morethe care my pets deserve and the amount of money i pay for the service. starts at the rude front desk. They don't even answer the phone during normal business hours. About 5 years ago this place was fantastic and the front desk was friendly, i recommend them to my friends. not anymore, we have all switched. also, the "tech" appointment is nonsense, the tech comes and gets your animal, no vet, and you are not allowed to go back with the tech. not allowed to ask questions because they are not a vet, just a tech. you would need to make another appt to ask a question?? bye

I was told yesterday that my dog Sophie was not going to be taken care by the vets there Mar. 19, i…read morehave the wellness plan with them . She is due for heart worm bordetella lepto vaccine and her teeth cleaned. The plan is paid as Feb 16 now i get to get to go to another vet and pay out of pocket for these services .when i had it covered by there wellness plan. Its not fair and if I cannot get the services I paid for I will go to the small claims court to settle this matter. Patricia Cameron Mount Vernon Wa.

Overcharging for Services, & being lied to on both visits!…read moreWe were charged $44.00 for a rabies shot for our Chihuahua which is fair, but we were charged $55.00 for a technician not a veterinarian to administer it. My total bill for a nail trim, & anal gland expression was $167.84. I would Not recommend this Animal Care to anyone.This is our 2nd. Visit since moving to Mount Vernon, from Scottsdale... & will be our last!

I had always enjoyed Dr Campbell and his office staff. He had cared for all my pets and my parent's…read morepets. He was no more expensive than anywhere else and he saved me a few hundred dollars when my little doggy (RIP) needed some expensive treatment. Then during COVID, it was fine that they would just come out and get my pet for service. I didn't mind because of everything going on. Those were some rough times, aye? But then things got a bit weird. Dr Campbell seemed to be gone but his website was the same. My mom said there was another vet there but things just felt weird and then, my poor little dog suddenly had a very painful medical issue and needed to gently be put down. Her condition wouldn't get better and was extremely painful. So I called our vet...and they would only let one of us in with her and they couldn't see us fast enough. I'm grateful that they were willing to let anyone at all in them but we needed two people able to go in. Either way, they couldn't see her fast enough. So I had to take her to one of the emergency hospitals. I didn't want to do that but they were amazing. That's a whole other review. Great, now I have to go see if I've reviewed that place or not already! Back to College Way... I recently got my service dog who's been in training for me for two years since he was a puppy. He's a VERY bouncy Goldendoodle. His passion in life is to chase tennis balls and then chew them up afterwards and then I get to throw them away before they get completely shredded. Well, he started to be less bouncy. He went out with my son to chase a ball but they were only gone a minute. He'd chased one ball and then turned around and wanted to come back in. Clearly he doesn't feel good. We've been going to Cedardale Vet to see the incredible Dr Leslie Pollock. There's another review I need to make! But she doesn't take appointments and she doesn't do in-depth stuff. I talked with her and decided that he probably needed deeper testing so I took him to College Way after finding that their website was completely revamped. There were new vets that folks seemed to like although some complaints about them adding stuff just for it to cost more. Well, let me tell you. First off, they got him right in. Secondly...I'm going to guess that anyone having issues with their front desk people is probably bringing attitude of some kind with them because throughout all the years from Dr Campbell to the now...the front desk people have always been top notch. Thirdly, maybe this is in response to previous complaints but the new people tell you pricing for every single step along the way and get your permission to move forward. Every. Single. Step. I have never had anywhere be as careful as they were. We saw Dr Pecaro and she was wonderful! She was gentle, efficient, knowledgeable, friendly and clearly loves the animals she's working on. She got my poor puppy on the way to wellness. He's got his silly bounce back already and I am very grateful! So while I had some hesitancy when things were a bit odd, I am feeling pretty good about taking my servicedoodle there whenever he needs in-depth care.

A very compassionate Dr C and her assistant came to send my kitty on her way…read more Caring, empathetic. I was shocked at the at home visit cost ( I understand it was after hours, although I requested it during the day) . Rather than getting a bill I received a phone call requesting my email so the invoice could be sent . Unusual. I have used this Veterinary service 4 times prior however there was an extra charge of 85 because I am not a client. Total was 430. I would pay any amount to make sure my kitty didn't suffer, stiil it seems over the top.

Dr. Moody has been amazing. Our new puppy broke her leg. In a panic we called everywhere but all…read moreother vets were either closed or too far away. We called Dr.Moody and he saw her immediately. He performed the surgery necessary to repair her leg and over the last few weeks he has even called us just to check up on her. I appreciated his straight forward explanations about the nature of her injury and the surgery that would be required. He was very kind and compassionate every step of the way in helping our sweet fur baby heal up. If you are in need of a vet, look no further! Dr. Moody is fantastic!