I was looking for somewhere to get my vehicle serviced since the Kia dealership is booked up…read moreonline for over a month, and was told about Brandon Automotive by a coworker. Took my car this morning at 7:30 for an inspection and oil change, and at 1:30 they're calling me to pick it up. Mind you they worked me in... Excellent customer service! friendly staff and very professional. Will not be going anywhere else but this place going forward.

Needed second opinion post pot hole accident. These guys were professional and efficient. Highly…read morerecommend this shop.

They are always on top of it. Great work and very knowledgeable. Price is fair. I take all my…read morevehicles (personal and business) to them.

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

Very nice guys who were really respectful, communicative, trustworthy and eager to help…read more Unfortunately, their diagnosis was not exactly right for our needs, but we appreciate their efforts and kindness.

From the owner: Now accepting new customers with over 6 yrs experience. We offer services including but not limited…read moreto brakes , tune ups, and routine maintenance. Honesty, integrity and fair pricing is what we pride ourselves in.

Tim Maiden is an excellent, honest mechanic. Since I've moved to Roanoke he's the only place I'll…read moretake my vehicle.

My family has been coming to Maidens for at least 30 years. They are honest, timely, and masters of…read moretheir craft. My last experience with them happened when I took my car to another place to have valve cover gaskets replaced. It was botched so badly. A $250 price turned to $450 then it was going to need more parts and labor so it shot to $1250. Using only necessary parts and eating a lot of labor to fix someone elses mess, Maidens fixed it in a day for $550.

Traveling when had trouble with my car. They fixed my problem and got me back on the road. Highly…read morerecommend! Friendly, knowledgeable, and efficient. Wish they were in my town!

I have been going to Porter's Automotive for years now and they are the sweetest, most honest and…read morecaring people! They take genuine care with making sure the vehicles they are brought are up to standards and safe. Mr. Porter is always so kind when my dad and I bring our cars in and they are genuinely wonderful people! I highly recommend them anywhere! Thank you, Mr. Porter and Porter's Automotive for all your kindness and care towards your customers and their vehicles! You are forever appreciated!

I would like to start by saying we are loyal customers of BRTA, we have referred several family and…read morefriends to this location. Up until this last visit, we have been nothing but pleased. We brought our car in for a brake issue. While working on the brakes, they told us it needed a steering repair and new tires. We picked up the car and scheduled a time for the steering repair. The repair was supposed to take a coupls of days, they had the car for several weeks. I left a message for them to quote me tires while they had it, so we could possibly get they done while it was there. There seems to have been a change in front desk staff, the previous guy was also super friendly and helpful. The new person acts like he's miserable every time you call. He stated he didn't get my message but could work up a quote for tires. I didn't get the quote until I called to pay for the steering repair. We found cheaper tires somewhere else, had them delivered to the shop and scheduled a third visit in a month. The front desk person told us to bring it back the following Monday at 11 and they would put the tires on. While I was on the pone with him I told him the brake light has been on ever since they fixed the brakes, the power washing fluid container has also been leaking since they repared the steering. My husband took it in at 11, as requested and was told they thought we were going to drop it off. The front desk guy went to the back and talk to the garage staff, my husband could hear him cursing and complaining about us bringing the car in and not dropping it off. Then, my husband mentioned the brake light and he said we'd have to make another appointment. Our car has been in the garage for nearly a month and still is not completely fix. Every time we call to ask a questions, the guy at the front desk has an attitude of he doesn't want to speack to anyone, and our questions are not answered. I have never experienced this at this garage, but it is enough that we are considering a new gagrage.

I've been to both the Cloverdale and Salem locations, they are both fantastic. Staff is helpful…read morewith explaining services and always incredibly polite.

I had another establishment in the area address some issue with my truck, among them, my front…read morebrakes. Needless to say, their repair work on my truck was short-lived. So, I took my truck in to Firestone and Matt ensured that my truck was addressed. They could not find the problem with the test drive, but they took it in and checked some other things and found issues with my front brake calipers. Other places would have said things were good and sent me away, but Matt took the extra time to fully check things out. Just a note: I'd taken my truck in earlier that week (Wednesday) and the other worker said they would take a look at it - but nothing had been done. I had called the following day and according to that guy, "your truck is next on the hook to be checked out." Still nothing. I went by the following day (Friday) and Matt was there. I told him about the other two encounters and he stopped what he was doing and had one of the other techs clear out a bay and got me right in. I know they are busy. Getting a state inspection is almost impossible there, but they do great work. I've been going here since 2015 and have no complaints on any of the work, the tires, and the labor. Pricing is reasonable. Matt is an excellent shop manager and would trust him with anything. When I went in to pay and pick up my truck, he told me to hold on a moment and brought out two of the brake pads and said that he saw they were cracked all the way through but showed me the sides and said had they not taken it apart they would not have been able to see them. So, someone who is as thorough as Matt was will always receive my business. I can't thank him enough. Firestone will always be my go-to for service.

I'm from Cleveland Ohio. I've used Firestone there for years with NO issues. I TRIED to use this…read moreFirestone store to get my wife's Chrysler 200 repaired. She had a dead battery but her car sat for 2 months. The battery was newly purchased at Pep Boys in March. I was able to jump her car with some cheap ass jumper cables, but these "mechanics" told me their jump machine could not get the car started. Yes, that's right. Mechanics had no improvising in their bag of tricks. They did get the car started after 20 minutes. At that time, I told them just to back it out and put it in the lot and I would get it towed. I WOULD NEVER refer ANY OF YOU to these "mechanics". Cleatus from Dukes of Hazard would and COULD HAVE figured it out. STAY AWAY if you are smart.