My family and I are regulars and have been going every other weekend for the last 3 years.
We never go when it's busy, tip very well, don't leave a mess, and they're usually very happy with us when we leave.
Disclaimer, this review does not reflect the young lady with very short hair and glasses, or the young man that waits tables (I think his names Michael?). Those two are wonderful and the perfect example of what the service should look like. Truly the best table waiters that work there, and probably don't get paid nearly enough for the amount of weight they pull at this establishment. I wouldn't blame them one bit for wanting to leave such a forgetful "team".
Over the last year we've seen the service, and food quality decline. Now there's drastic menu & app changes, on top of new up charges on the menu. These new charges and changes do not match the service and quality that you'll receive.
Within the year, the service has looked like this: it takes the waitress 20 minutes to figure out we're in her section and they have to be reminded by other staff members or the manager. The little plates and eating utensils are usually dirty. We have gotten our appetizers before our drinks and if we didn't go ahead and eat, then our food would be cold by the time the girl comes back-- with or without the drinks is questionable and we've seen her turn around mid stride because she forgot them. At times we get our drinks with no straws and we have to get up and get them from the bar or side table ourself if we want one, this has happened more than once. Anytime we've asked for additional sauces in the past, our food would be cold by the time she'd come back-- she still wouldn't have it so we quit asking so we wouldn't get charged extra for something we didn't receive. After we've gotten our food, they never come back to offer refills and make sure things are good until they want to give us the bill. Forget about asking for a box and drink to-go that's an additional 20 minutes if they remember.
Whether we're coming or going the waitress is always slacking and forgetful, and they always blame their delay of time and attention being stuck at other tables. While we do understand that there are a few other tables besides us being occupied, we literally watch them have a social hour with their work friends and they've forgotten about us.
The food lately has been sub par, but better than the service-- which is what had us coming back. However, I don't think the wings which are usually wet and dripping in old grease, and pizza that typically has burnt crust is worth the new up charges.
The new menu offers fewer selections with higher rates, and you can no longer craft your own pizza. Being a pizza place and removing craft your own pizza from the menu, on top of the poor service that you receive has set the tone for this place.
Disappointment is an understatement. read more