The Pearlridge monorail is located in the Pearlridge Center which is the second largest shopping…read morecenter in Hawaii located in Aiea. It's a fun little train ride especially if you have younger children. It conveniently travels between Pearlridge "uptown" and "downtown". The rail cars are air conditioned which is a plus on a hot day. Not sure if it's true or not, but I heard that the monorail may be going away soon. Cost is one dollar each way.

It's our first time to try riding it with my daughter so I don't have any idea on where to pay the…read morecoins to after putting on a dollar. We were able to pass through the gate and I was thinking maybe we had to put the coins inside the rail and the next thing I heard of was a guy yelling over the intercom to embarass me and said that "you have to pay it is not free maam" when you could have politely said to put the coins in before you enter since he's freaking watching over a cctv instead of just watching me being so clueless in there. He said another word that I kinda dont remember but its about pay next time which is another embarassing moment instead of actually letting it pass since I already put the coin in. Now I would never even ride this rail again cause it's just too traumatic to be yelled at over something you can be educated in instead of being embarrassed of.

First timer from Ewa Beach to the Airport. Cheaper than parking at the airport for 7 days, being…read moredropped off up front and not having to have to drag 6 luggage to our car after a long flight was fabulous! Our Alaska flight home 7a got cancelled, we got rebooked at 6:35p and delayed to 8:45p. Arrived home at 12midnight instead of the original 12noon and they were right there ready and waiting. I called to reserve 4 months ahead and was a little worried since I did not get any email confirmations or updates. When I called 2 days before our flight, they confirmed they had it and they were there to answer my multiple calls from Vegas with the numerous changes. Definitely using this every single time!

Highly recommend this service. Price is absolutely fair. Drivers are reliable and extremely…read morefriendly. We booked a round trip from Kaneohe to HNL and both drives were excellent. The drivers were incredibly friendly and were on-time. The communication was excellent. Honestly, it was a little odd that we didn't get a confirmation email. However, the drivers were on-time and knew exactly where to go for both trips. There were no questions, no mishaps, no complications. It's nice to have a reliable shuttle service to book end your trip!

The bus is probably one of the best transportation systems on the island Tho all the buses have…read morethere a/c way to low, it is always to cold especially during this time of the year or the drivers just don't care? And the number 9 is the worst.

I've used the bus as my main method of transportation for many years. I've filed many…read morecommendations & a few complaints regarding the drivers. I've received superb customer service from the staff of the customer service departmemt. However, I've received lossy customer service from three people in managememt at the Middle street facility, including the Manager of the customer service department! Last September on Tuesday the 16th, I was assaulted by a male bus driver who was still in uniform, but off-duty & off company property. According to one Assistant Superintendent at the Pearl City facility & another at the Middle street facility, the employee is suppose to be held responsible for his actions because he was still in uniform & represented the company. I received info from other employees who said the same thing because there are other drivers who committed misconducts while off -duty , off company property , but were in uniform & they were disciplined. But not this man, he is being protected, this is his second offense & being a favorite is disgusting!! The HR Director, the CS Mgr, & the VP for Transportation all went blind, deaf , & dumb & looked the other way when I needed help. In the beginning, the HR Director seemed nice until I sent him an email & that was it. Isn't it so weird how some people just can't handle the truth? Twice this man told me that the company couldn't do anything because their employee was off the clock. Plus, he's the same man who was suppose to have called me back about the assault & I never heard from him until two weeks after the incident. It took my call to OTS to talk to someone. Eventually the CS Mgr came into the picture & replied by letter re: my complaint about the assault. In his reply letter dated November 25, 2014 he wrote, "We subsequently completed this report on October 14, 2014 because we had no jurisdiction to act on this report since the individuals involved were not on-duty or on company premises." This is total BS, per my writings in the above paragraph. More idiotic things happened so I decided to sign up with Legal Shield to have an attorney help me for a reasonable fee which I could afford. I asked her to write a letter to the Head Superintendent at the Pearl City facility because she would be the one to handle the case. It reached the facility, but it was rerouted to the CS Mgr & boy, was I furious when I found out!! This was part of his reply to my attorney dated January 22, 2015, "Contrary to Ms. Liftee's contention and request, we will be taking no further action with our employee in this matter since he was not in uniform during that meeting on September 16, 2014. (This is noted in our files from ******signed written statement dated 12/14/14). Therefore, we have closed our investigation in this matter." 1. The day after the assault, Wednesday September 17th, I called the city Department of Transportation Services & I spoke to the Director of Public Transit. She offered to call OTS HR so someone could call me . ONE WEEK & NO CALL!! 2. I received conflicting info, but the truth came from my friends & the two Assistant Superintendents I mentioned earlier. 3. The CS department took 12 business days to have "subsequently completed" this case from the day I filed my complaint online. Other than me talking with the HR Assistant on Wednesday, September 24th, I figured I should also document it via the online CS Comment form. I filed it on Friday the 26th. 4. It took the CS Mgr 30 business days to type his reply letter to me from the day the report was "subsequently completed" (October 14 to November 25). Why couldn't he type the letter that same day the report was "subsequently completed?" 5. First, the CS Mgr told me "we had no jurisdiction.........." Then he had the nerve to accept the signed written statement TWO MONTHS AFTER THE FACT, TWO MONTHS AFTER THE REPORT WAS "SUBSEQUENTLY COMPLETED." My last hope was through the VP of Transportation, but as I said earlier he wasn't any help at all. I had the courage to tell him via email that management is corrupt. So the guy who assaulted me is on the loose & still making big bucks. Oh, his wife drives too & she's a union rep so that's why her husband is well protected. When you folks drive around & you see an SUV with the L.P. #NUF-KDZ that's them. They live in Ewa Beach/Ewa by Gentr

First time riding the Rail! Took my husband and boys today to ride the much anticipated HI mass…read moretransit system. It was a great experience overall! The husband works for the DOE so he knew the logistics of purchasing a Holo card prior to our adventure. Stopped by at a local 7-11 to grab adult Holo cards (kids Holo cards are NOT available at the stations and can only be purchased at Satellite City Hall or the transit centers). Luckily my boys were under the age limit, so no cards were needed for them. Adult rides are about $3 each way and factoring in our transfers, we were looking at around $7.50 per person. We drove from town to the Pearlridge station, then parked at the Park and Ride lot. About 14 stalls were available, visible and conspicuous from the main road. NO bathrooms at the stations. Trains run every 10 minutes. A friendly attendant was there to keep the premise safe and answer any questions. Trains were clean, safe, and well maintained. We were one of the few families riding the rail which made for a relaxing first experience! If they completed the line to end at Ala Moana, that would have been so convenient. If not in our lifetime, perhaps our boys will see it before their retirement! Lol

Clean, spacious, and cool! Must buy holoholo card to ride and it's reloadable. It cost $9.50 for a…read moreday pass, which is pricey for me. Fun ride and can't wait for it to be fully completed.

Waipahu Transit Center is the transfer point for individuals who want to go to Waikele, Ewa Beach,…read moreor Makaha. When the center was first opened there were restrooms for both the men and women to use. With my most recent layover visit at the transit I noticed that both restroom facilities were padlocked. My guess throughout the years the restrooms were hardly cleaned by the janitors and the facilities ended up having graffiti on the walls, the smell of urine, toilets not flushed, as well as lack of toilet paper, soap, and hand towel. Some days or nights there will be homeless individuals walking around the transit area...I tend to keep my distance when I see a homeless person that smell like urine or bad underarm smell. The Waipahu Transit Center is within walking distance to Times Supermarket, food establishments, as well as a gas station that has a car wash. One thing good about this transit center is that there is a security guard around to make sure that nothing else happens.

When it first opened up, it was really nice. The restrooms were clean and whatnot. Now, the…read morerestrooms usually have urine and fecal matter on the floor and sometimes in and ON the toilet seats. There are a lot of creepers that hang out around here as well. If I can get on the bus at a different stop, I'd do that instead of come here. The star is for the security guard that is very polite.

They used an electric wheelchair to bring me up my steep…read moreDriveway and up 15 stairs in my home. And 1 month later had to take me down for Dr appt. They were very nice and made sure I was safe. They were kind and did a good service. Had to give a 4 because they were quite delayed first time to pick me up at the rehab center.

One the best reliable services I could trust. You could tell the people running this business does…read moretheir best to fit their schedules to assure pick ups are on time. Thank you RMB for taking the time to make sure my aunty always gets to and from her appointments, always makes my aunt feel like family. Aloha.

Hi OPB... Can't thank your driver Jacob enough-for a great…read moreevening this past weekend! He drove seven of us "Grandma's Gone Wild" all in our 60's two of us celebrating birthday's and a Bridal Shower.. yup you heard that right! around the island! Jacob made sure we were comfortable and most importantly having fun! He gave us a treat and stopped on the side of the road somewhere near Haleiwa so we could take selfies with some horses that were grazing in the grass. Sounds funny but there were lots of horses. We were able to take more selfies along the way with beautiful ocean scenic views. Jacob knew just whee to go for that. Jacob is the best! We look forward to booking another special event in the future and will definitely tell others about OPB and Jacob! Thank you from all seven of us ladies.

Huge shout-out to OPB for making our company Christmas after-party unforgettable. Even though I…read morebooked pretty late and our first choice (the Coors) was already booked weeks out, they came through with "The Beast," and we were able to secure it just three days before our event. An extra shout-out to our driver, Delson; he was an absolute gem. We rented the bus for four hours on a Saturday, and he was incredible at staying in touch and being exactly where we needed him throughout the night. He even circled back to multiple stops when a few people realized they'd left phones or purses on the bus. We didn't have a set route; everyone wrote down a bar, and we spun the wheel roulette-style, which made the night even more fun. We ended up extending the rental by another two hours and would've gone longer if road closures for the marathon hadn't cut us off. Highly recommend OPB and Delson for any group event! We will definitely be booking again.

Leeward Community Collage Students rejoice!!…read more Hālaulani Station has a bunch of newly paved park and ride making it a great use not just for staff and students of LCC which is great since it's right off campus and that's super convenient though I'm not sure if there are bus route nearby. This station is very small that there no escalators just stairs and elevator viewing the stations is giving me great practice for Japan as my cardio is pretty weak. Amazing friendly staff who's very proactive of this ride to the public and am happy to see it going well and am hopeful for the next phases as that will benefit me much more. Thank you!

Rode on a free day, second operational day of the skyline from Halawa going west bound.read more

Dangerously disturbing !!!…read more I took my first Skyline ride a few days ago & noticed the door started to close whether you're ready or not. I want to know why there isn't a safety door stop to avoid someone from being crushed or injured when entering. Especially when there are little children or babies attempting to enter with their parents or guardians !!???? Why in heavens name was this not a MAJOR KICK IN THE HEAD concern when building this foolish thing in the first place!!!! To all the fat cats and brainless idiots who created this mess: Get your act together and fix this!!!! ...Just a 'mortified' parent, grandma, teacher..and yes, tax payer

This stop is nuts...I'm the middle of nowhere and I don't see a reason to use this unless you live…read morenearby. There aren't any busses nor parking available as I asked where some folks arriving where they were coming from, looking exhausted and hot from the afternoon Sun it seems like a strange and unthought decision to place this station. This free ride program has opened my eyes to the possibility of using this alternate mode of transportation and how each station has its positive and negatives for that particular user. This station is right outside Pearl Highlands and feels unsafe for elderly or anyone who needs time to cross the street. I hope there will be more improvements to this location or it will be a waste of money. Thank you!