We had a terrible experience with this company. We had a small kitchen fire and needed a clean up crew asap. We were new to town and O so Kleen is who our local insurance office recommended. They were very excited to get in and clean, but we believe were more excited to receive the check from the insurance company. It took them about 2 weeks to clean with a crew of 3-6 people that were in our home each day. Our house is only 800 sq feet and the only damage was smoke damage in the kitchen. Upon our return home we were shocked to see that it looked the same as it did when we left. Filthy walls, smoke grease was still on all our dishes, appliances, windows, lamps, furniture etc. Our air ducts had to be completing re-cleaned by another company as well. All of this we were charged for and they were paid for. We also had to hire another cleaning company to come in help us clean. We received an itemized bill for structural cleaning and contents that were all cleaned. We paid all but a charge of $2,399.60 for "bric-a-brac." After calling O So Kleen to find out what that was, they did not know and said they would call us back after asking the owner what "bric-a-brac"meant. The owner said its misc items they cleaned, but could not list any specific items they cleaned of ours. If we had come home to a clean home we would not have questioned this charge. We still have not paid for "bric-a-brac" and they have harassed not only us, but are also calling our extended family using abusive language and threats. In our opinion, this company is out to make a lot of money from insurance companies and taking advantage of families in crisis. Just a warning so you don't end up going through what we are having to deal with. read more