My finance recently bought a window for her Ford Aerostar from this wrecking yard. She called them…read morebefore she bought it and told them her window was clear and she needed a window, they said they had one so we drove out their and payed for the window. They told us to come back the next day and they would have it ready. I had to work so she went and picked it up not paying attention when i get home i notice that its tinted ..she calls them 4 times asks if she can get it replaced they tell her they will call back in 20 mins no one ever called back. She called today asked if she can return it they say yes for a 30 dollar restocking fee.We paid 80 for the window their customer service sucks and I hope they dont treat all woman like this. We will never do business with this company again.

First-ever wrecking yard where I felt I was treated kindly and not rushed. I needed a specific…read morepart, a PCU for a Dakota; it has to be an exact match to my vehicle, or it won't work. It's literally like a needle-in-a-haystack find... You can have a match on the year, make, and model, but it's an auto, and yours is a manual, wont work. I had already called over 30 some yards, nothing. But to my surprise, and I mean surprise, he said yes, they had what I needed... I went over it again just to make sure ok 93 Dakota 3.9 5spd, and he said yes. They had it at their Eugene store, but could have it shipped to me the next day, so I bought it, and the next day I called the Eugene store, and they did ship it out. Amazingly, I was treated with the same respect at the Eugene store. 5 stars

DC has been helping me out with all my parts needs for some time now. Providing excellent customer…read moreservice and competitive rates, I have no need to travel anywhere else! Highly recommended

A little false advertisement! Almost through check out with my new battery... when the cashier…read morestarted talking about me returning my old battery... then I clarified about them installing my battery. "Due to COVID we can't do that." Right.... due to COVID you can stand 3 feet in front of me inside and sell me a $180 battery, but can't walk outside and replace my old battery.

I was looking to buy chains for my passenger car. I found some online at a reasonable price on…read moretheir site. So far so good. I called the store and the employee said they had some. I lived close enough and since my car wasn't going anywhere without chains, I walked there. When I got there, there was one other customer in the store the employee came out and asked which of us was next. Being the polite person that I was, I let the other customer go first. When it was my turn, I found out that the chains that I had seen online for about $50 was now going to cost me $80!!! A little taken back I started asking questions. I found out that because they were almost out, the owner/manager had authorized the employees to raise the price when the inventory dropped to a certain level. I asked to speak to the manager/owner and found out that because I wanted to do that, the employee was authorized to raise the price AGAIN!!!!!!! TO $100 !!!!!! DOUBLE THE ORIGINAL PRICE!!!!!!!!!!!!!!!!!!! This time because they said I was being a Difficult customer!! I was just asking QUESTIONS!!!! I called the company when I got home and found out that because the location is a FRANCHISE they get to pretty much do whatever they want to the prices. Next time I need something I will go to O'reilly!!

I recently lost my gas cap by leaving it ontop of my car. I thought autozone would be a good fast…read morechoice. Stopped in was helped as i had been by some younger guys. No issue much like the past. About 150 miles later i started getting a EVAP code. Number one reason is GAS CAP! Today i came in to return or buy a new one that hopefully worked. Talked to the manager anthony. I explained what happened. And then said What else could it be. Meaning mechanics Start with the easy stuff then get into the hard to diagnose things. Which is the gas cap. So instead of just getting me the needed gas cap he wanted to argue what it could also be. Like im going to pull My purge valve and check it instead of just replacing the gas cap then going from there. I hope he enjoyed it cause everytime i come in me and my pals will be sure to give this nitwit a hard time. You might know what your talking about. But any real mechanic starts with the EASY OBVIOUS answer. Which was not what you wanted me to do. You wanted to sell more parts send me down a wild rabbit hole. Do yourself a favor like ive learned in the past. head to O'Riellys where they even agreed its more then likely the gas cap. Which the manager admitted has been an issue more then once and caused this EXACT issue im having. This guy is a clown. Wants to argue so we will be sure to do that me and all my pals that live close and frequent there.

It is, frankly, hard to understand why auto parts stores like this remain in business. Recently, I…read morestopped in to purchase two replacement headlight bulbs for my daughter's car. I knew from the outset that I could purchase the bulbs on Amazon and have them delivered the next day but, as she needed to have the bulbs replaced before nightfall, I compromised and went to AutoZone instead - my mistake. I first checked with the guy at the counter, to confirm that the part number I had was correct; he checked his computer, confirmed it, and then told me to look for the number in the upper right hand corner of the package. (He could, of course, have walked to the bulb section of the store and found it along with me, but that would have involved some effort on his part- silly me for expecting actual customer service.) I found the bulbs I needed - $20 on Amazon, $29 here - and brought them to the counter to purchase. Same guy checked me out, didn't offer a bag nor say thank you, and promptly resumed his conversation with another staff member. Next time, I'll order the bulbs on Amazon and give the kid a ride to work for a day. It will be cheaper and make for a far more pleasant experience than shopping here. This isn't a one-off experience with AutoZone, by the way. Not long ago, I needed to replace one of the little plastic tabs that hold up the insulation panel under the hood of my car. On-line I could buy a dozen for $6; at AutoZone, I could buy two for $6. Ridiculous.

This conveniently located shop is just about two miles from my house. If I have any car issues and…read moreneed to get there quickly without relying on another vehicle, it's a great option. The customer service is always top-notch, and most representatives are knowledgeable and helpful. They're great at recommending parts and finding everything you need, whether you're doing it your own way or have specific concerns. They even provide small bags to store your parts. However, there are a few drawbacks. They don't always have the parts you need in stock, and you may have to visit a larger location like Tacoma or Frederickson if you can't find what you need here. The demand isn't high, so they don't stock as many items as other locations. Overall, I'm satisfied with this location. I just wish they had more stock, especially considering its location. The demand isn't high, so I understand, but it would be better if they had more options.

Apparently price match is only if you go to the other store, get a receipt for their price and…read morebring it back cause online price is supposedly different snd they don't honor it cause it's "too low". What a joke if your company promotes price match and a store you do it for but refuse to honor it maybe stop advertising price match. Pathetic.

I came in knowing what I wanted. As I entered an older taller gentlemen greeted me and asked if he…read morecould help. He led me right to my product and checked me out. On my way out a noticed him following me, as I exited the store he asked a customer who was checking out next to me earlier if he needed assistance putting on his new wipers and then proceeded to help. I'm sorry I did not catch his name, but he obviously goes above and beyond.

It was pouring rain today, my wiper blade disconnected and I couldn't get it reattached. I stopped…read morein O'Reilly's on Martin way for help. They weren't busy, but the clerk just kept telling me they didn't sell that blade brand. I offered to buy a new blade, but he repeated they didn't sell that brand (Rain-x). I asked for help to reattach it, he again said they don't sell that brand and didn't know how. I have used the O'Reilly on Trosper for 18 years and they have always been beyond helpful and courteous. I just moved to Hawks Prairie and this was my first and last time in this O'Reilly's. Avoid O'Reilly's on Martin way, they obviously don't understand customer service.