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    O'Reilly Auto Parts

    1.0 (1 review)
    Closed 7:00 am - 10:00 pm
    Updated 2 months ago

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    3 years ago

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    Neal Auto Parts

    Neal Auto Parts

    (1 review)

    Let me start by saying that when I first called Tim answered the phone and was upset that I was…read morecalling in the first place and not the shop that did the work before cutting me off while I tried to explain the issue with the transmission they sold us and transferring the call to what I assume is the store/sales manager Mike. (not a great way to start the call) (Note this warranty is transferrable and the whole reason we purchased from them since we were in the middle of moving from one state to another and the only reason we did not have the shop call them directly is because we have moved out of state and are currently looking into working with another shop) I purchased a transmission for $1,725.00 on June 22nd 2020 from Neal Auto Parts with a warranty as stated above. We were sold a lemon for a transmission as after 600 (approx) miles the transmission is now throwing codes P0752 and P0700- again. After contacting the shop that worked on the transmission and Neal's we've been informed that they will replace the parts (which is great) but will only put $50 towards labor. I would understand this if we were close to the end of the warranty or if we were really hard on the car but the transmission should NOT be malfunctioning after only 600 miles. This would leave us with another $700+ bill (on the low side and if the labor rate was only $100) that shouldnt be in exsistence to begin with, as well as risking getting another transmission/selonoid pack from them that could have the same problems. When I contacted Mike at Neal Auto to see if the labor rate is negotable due to the malfunction being so soon after the purchase I was told "We cannot do this and this is why we have the warranty and unfortunatly mechanical things break, it is what it is" "if the selonoid is bad then this must be a known problem" "I understand why you are upset and why you feel like you are being screwed over but again it is what it is" Needless to say this is extremely dissapointing, frustrating, and quite frankly poor business practice. Update: They are so upset about my review and concerns that they have decided they will not work with the shop here and that "technically" we aren't the customer but that the shop that is 12 hours away is and will only work with them. What a bunch of man babies.

    From the owner: Come to Neal Auto Parts and save big on quality recycled parts and auto glass! Located in Peoria,…read morewe're dedicated to providing exceptional service to members of our community. For the rare occasion when we don't have a part in our inventory, we offer a free nationwide parts locating service, including parts for domestic and foreign vehicles. Plus, all parts come with a 101 day replacement warranty. Also, ask about our parts and labor warranty. When you partner with us, you'll have complete peace of mind. Parts are available for: Cars Pick-ups Vans SUV's Neal Auto Parts specializes in recycled parts for most vehicles that are 1994 models or newer. To better serve your needs, our inventory is fully computerized. When you call for a part, we can quickly and accurately find exactly what you need. Expect only the best from Neal Auto Parts! For more information or to locate a part, call today.

    O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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