While it was still under warranty, the torque converter on my 2019 Blazer Premier started slipping, so I took it to the Chevrolet dealer Ray Dennison's in Pekin, IL. The dealer said that the recommended fix was to change the transmission fluid. This seemed to help "for awhile". Unfortunately, the torque converter is now slipping again, and the warranty period has since expired. However, Dennison's was able to convince Chevrolet to repair/replace the Torque converter since it was originally brought in when the car was still under warranty. read more

I am naturally skeptical of car dealers, like most I hate the experience of buying a new car. A few times I have run into a sales person that makes the process palatable and that's what happened here. David the salesman and Chris the finance manager were an absolute pleasure to work with. Felt a lot more casual and just easy to talk to and do business with. These guys earned my business and now I will keep the relationship up with them by taking my vehicle there for service even though it's not the closest option. read more

So, i came in with a lot of questions and they people there helped me a lot but i called later on in the day and talked to a young woman named Hannah and she was really helpful she seemed like she been there a while she definitely helped me make my decision with what place to go through, she was really nice and helpful . great job Hannah. read more

I am starting a new career as an RCA. (Rural carrier associate) with the USPS. Thus, I need a right side drive vehicle. (RHD) After tracking one down at Ray Dennison, I was very disappointed. The sales manager straight-out told me that if I didn't have something to trade, he would not sell me the Jeep. He said that they need to take in one vehicle for every one sold. (Unless I was a repeat customer.) In essence, I would HAVE to give up a vehicle that I can't, for the "honor" to pay $42k+ to buy a vehicle from them. I understand used vehicles are at a premium right now. I just don't understand why they would give up a sure sale over the fact I'm not able to get rid of our back-up vehicle. read more

I looked at a Trailblazer on the 18th of March, kept in touch with salesman everyday. Told him I would be in on the 22nd at 4PM to purchase and I get a call less than 2 hours before from the "manager" Mike Hamer to tell me they sold the vehicle. That is extremely poor business and will never buy a vehicle from them ever. The manager Mike which is the nicest I can call him tried to get me in another color, that's not how it works. If zero stars was an option that's what I would have given this dealership read more

Wow worst experience ever trying to buy a vehicle! Low trade in offers! High prices on their cars! And no budging on prices either way! I have purchased 10-15 vehicles a car dealerships through Florida and Illinois and have never seen such a mess. There was no bargaining, no DEALS. Just a horrible situation. The salesman was friendly I will give then that. And I was a cash buyer, I took my business elsewhere and purchased a car the next day. The dealership I went to did the exact deal that I was trying to accomplish. Except that the car I ended up with (same model and year) had higher sub model and less miles. The dealership I bought from started their trade in value exactly how much I wanted to get. My last statement is by going somewhere else I got a better car with less miles for $4000 less than what this dealership tried to sell me. Just take that into account before buying here. Try multiple places first. read more

I attempted to do business with this dealership and was very close to singing a deal but the employee I was working with was very unprofessional. When it came time for me verify my income and submit a paystub, he requested that I send it to his personal email address (which was a very kid-like address) and to make matters even worse, the email address was to an AOL account. I have NEVER worked with an establishment (that have taken themselves seriously) and been requested to send my personal information to a personal email address. There should be a professional email address that the company utilizes for ALL customer engagement. He also said that I could take a picture of my paystub and text it to him. LOL! You have got to be kidding me!! In addition, the business representative became frustrated when I no longer wanted to sign the deal because the terms of the loan were crap. He attempted to throw in my face the amount of "favors" that were conducted. I don't care about that. He also started to make insulting comments about my mother (who was also involved in the transaction). No thank you! You will not be receiving any of my business. Think twice before conducting business with an organization who don't even take themselves serious. They should certainly take some notes from well-run and managed Chevrolet dealers. read more

Worst experience ever even after buying 1 car already from them.....The salesman lied and we went through no communication off and on for 2 weeks...went to another dealership and the bank thought because of ray dennison that we were trying to do something shady....Long story short i got the car i wanted payment i wanted and also better deal on my oil changes as they wont be 49.99 anymore. Shop around is all im sayin read more

I think of myself as a wise shopper that does all the homework,and after a few trips to Ray Dennison and working with Chris Kamp and his manager rich , my wife and i are proud to join the family. we feel that we got a fair deal and that we will be taken care of in the future, we never felt pressured and we truly believe that they were more concerned with establishing a future relationship with us then making a profit , read more

This is the worst dealership I have ever delt with. The use car salesman are complete lairs. They sold me a car that they said had a small repair! What they call a small repair is "crack head"! Stay far far away! When we went to complain he said not his problem then forged a bunch of "as is" sale papers! read more

Went in today for a routine service and not one employee or patron was wearing a mask. There was a guy cleaning doors, tables, etc. Their safety precautions are incomplete, at best. I am not going back. My car's service is not worth the risk to my family. read more

Not happy, my son who had his car services three weeks ago had his car service to fix his switch in this ingintion.. They said they fixed it, his car stops running when it on, called them told them that it was still not right. Had to have it towed, now they want hundreds of $$$ to tell me what wrong Really. Service dept was rude. I bought 3 different cars there over the years had cars serviced but never again.. read more

This dealership is great and the staff is a very friendly bunch of small town guys. They've been going for 40 years and pride themselves in their customer service. Time and time again they give the customer the benefit of the doubt and that's why they have so many lifetime customers. Recently they did some remodeling and the place looks great. Clean and pro. read more

I had to return to the service department today for a minor warranty covered issue. Kathy offered excellent customer service. She knew my personal circumstances and met every need without needing a reminder. Great service dept! read more

I have always been a Chevy fan. I've had 5 Chevy vehicles over the years, and am extremely pleased with the attention to quality and styling that is going into the current models.. especially the Silverado! Dennison's is a top-notch dealership, and will definitely get my business in the future. Chad Mucciante is a pleasure to work with, and made the entire process seamless. It's refreshing to work with a dealer team that stands out from the crowd with their customer service, values, and focus on overall end-to-end satisfaction. read more

My Wife and I went to Ray Dennison and couldn't have been more pleased with our car buying experience. Do yourself a favor and ask for Chris Kamp. He was very easy to work with and was very knowledgeable about the cars we were interested in. The great thing about our experience is how laid back it was there. We didn't feel any pressure at all to buy and they gave us a fair price on our trade-in. Buying a new car is always stressful, but Chris made it as painless as possible. As a matter of fact, I went back the next week and bought another car for myself! My Wife shouldn't be the only one with a new toy:-) read more

Worst experience I've ever had with a car dealership. Their salesman ensured me that I had a two week warranty so if anything were to go wrong within the first two weeks of owning the vehicle I would be able to return the vehicle or they would fix they issue. Within the first two weeks the Nav went out to include the USB being not functional at all. In an attempt to resolve the issue I was told that their salesman cannot offer that warranty because it doesn't exist, therefore I was lied to. Following that, my rear differential literally exploded which was a $2,500 repair and the volume knobs no longer work in the vehicle. So within the first 8 weeks of owning the vehicle, the Nav, volume controls, touch screen, and rear differential went out. I let the salesman talk to me into this and I shouldn't have. That's my mistake for allowing his persistence to win. The only real issue I have here is that within two months of owning this car I have had several thousand dollars worth of problems and the dealerships way of fixing it was " our salesman shouldn't have made you that offer of the two week warranty because it doesn't exist and we will try to help you but not for free." I'll never step foot in this place again and neither will the rest of my family who have shopped with them for years. Extremely frustrated with their use of lies as sales pitches and their unwillingness to right their wrong. They should be ashamed to have salesmen on the floor making unbacked guarantees to customers. read more

Decided to give Dennison's one more try. Went and looked at a car and couldn't agree on a price. They tried to sell me another car. I told the salesman that I only wanted to be approved through one loan company and they said no problem. I was approved. The car I was looking at had 46,000 miles on it and when I looked at another dealer they had the same car with 20,000 miles on it for only $1000 more. Dennison's wouldn't budge so I told them to forget it. Then I started to get phone calls from other car loan companies and started getting stuff in the mail too so they didn't listen to me and had a bunch of companies run credit checks on me that hurt my credit from too many inquiries. I will never buy another car from them again. read more

Had an amazing experience. Ray Dennison Chevrolet has always treated me like family. My salesman Curt King was great. Everyone who works there always talks to you when they see and make sure you are being taken care of. Would recommend them to anybody and can't imagine ever buying a vehicle from anyone else. We have been dealing with them for years now. 5 stars are not enough for them, they go over and above to please the customer. Thank you Ray Dennison Chevrolet. read more

I was very pleased with my experience this past Saturday in buying a slightly used car. I went into the dealership not sure of what car I was looking to purchase. At first I was considering a SS, but then noticed a very fine example of another sports car that I ended up purchasing. The whole experience was very professional and helpful. My salesman was Chris Kamp who is a real car guy. His specialty is Corvettes but is also knowledgeable about many cars and trucks. Be sure to ask for him. We both negotiated to a fair price and then they hand washed my new car. They took pictures for me and made me feel great driving away. I would definitely return for another car or truck and ask for Chris. I hope you experience is as good as mine was at Dennison. It also made me feel good knowing this is a long time family owned dealership, which with good product and service I am always partial to support. Nice job! read more

I was fed some bs on why a part(exterior door handle) integral to the operation of the vehicle was considered 'trim', and therefore not covered by the very expensive warranty I purchased. I was charged $33 for a 'diagnostic' that told me no more than I had told the specialist when I dropped it off, and that they spent about 15min performing. I was then given an obscene quote on it's repair. $250 for a part I bought for $65 + 1 1/2 hrs labor.($120/hr. Wow!) When I expressed my displeasure to the receptionist when I picked up my truck about all of that, plus the lack of documentation on the oil consumption test that was also supposed to be performed, she assured me I would get a call from my service guy, Aaron. Never recieved a phone call. A shockingly piss poor experience in every reguard. Ray Dennison won't recieve another penny from me, or anyone else that can convince to go elsewhere. Thanks for nothing! read more

Words can't express how grateful I am to the staff of Ray Dennison, especially Brian and Jeff! They have went above and beyond to provide great customer service, and great service to my vehicle. I purchased my car 2 years ago and will continue to purchase from Ray Dennison's for years to come, because they have proven to me numerous times they TRULY care about their customers and how their business is represented. They take pride in their work and how they take care of their customers. read more

I purchased a 2016 Chevy Silverado High Country 1500 early this year. I really enjoy the vehicle. It's the best Chevy truck I have purchased to date and I have bought several Chevy trucks. Brought the vehicle in for its first oil change and tire rotation. When the vehicle was returned to me, I became very upset. Approaching the vehicle, I found oily hand prints on the door, front finder, hood, and door handle. When I entered the vehicle I found an oily steering wheel, door handle and smeared grease on the door panel. With this type of service, I thought I had better check the wheels and sure enough, 2 of 4 chrome wheels had been damaged by the technician prying off the center caps with a screw driver. I'm sure this dealership has the capability to provide excellent service, I just hope they learn from their mistakes. read more

This buying experience was the worst I have ever had in purchasing a vehicle. Scott Saver was very knowledgable about the vehicles I was interested in but in my opinion spread way too thin and trying to handle too many customers at one time. This resulted in a longer than normal wait time to get the purchase completed and a lack of attention during a very important large purchase. I spent over 8 hours in the dealership in one day which included test drives and determining which vehichle would work for the payment I was wanting. However after making this decision in the first few hours I spent over 5 hours waiting for the financing and then the bank closed so I had to leave and drive back the next day which was a 3 hour round trip. The second day I spent another 3 hours waiting in line to get the paperwork signed with the Business Manager but finally was able to drive off in my new Tahoe. But it didn't end there, received a call a few days later from the dealership saying that in during the second day of paperwork signing the lease document was not created properly and therefore a new document would need to be signed along with the sending a check for the forgotten first month payment that wasn't collected during the visit. read more