Extremely RUDE parts department. I called 800-456-9683 and pressed #5 (Thursday 12:38pm 9/25) It…read moreliterally sounded like I woke the guy up. He then rattled off the info super quick and I couldn't hear him...when I asked him to repeated it (I could hear he was still there) He simply hung up on me. I called back and after 10+ rings he finally answered..knowing it was me, didn't say hello, just impatiently repeated the info (he clearly heard me say I needed clarification the first time.) I work with vendors and suppliers that work with this place (and work closely with one of the owners) and they actually recommended this place...and they will DEFINITELY hear about my experience. You never know who you are talking to when a customer calls...I imagine this will damage the business relationship they have with the owner who I work closely with. If customer service is this bad right out of the gate, you know this place is likely rotten in other areas. AVOID AT ALL COSTS! An extra 60 seconds and some kindness could have saved them from this review but tells you A LOT about a business.

Parts Guru at more than fair prices! Would definitely recommend before I go to big chain retailers.read more

I had the pleasure of meeting Joshua one of the Stores Assistant Managers this week…read more He was absolutely amazing helping me solve a wire connection issue with an alternator for my 1999 Suburban. Autozone has a gem of an employee with Joshua. Not too many people would show the compassion in their approach to complete customer satisfaction. Thank you ! Scott E!

When I walked in, I had already went to three other auto places, Armando the manager was so polite…read moreand helpful. But his employee Mike was awesome!!!! He installed my battery and was so informative and professional. My new battery works great. Thank You Guys!!!

Dedicated staff and great supply of stock. Many great people wanting to help you, feels like a…read morecommunity

I always pick O'Reilly over any of the competitors because their staff has always been the…read morefriendliest, easiest to work with and most knowledgeable out of any other company I've needed parts from. Their stores are easy to shop in and have never been shy about helping you get the right part for the car you are working on. Prices are very competitive and they will be honest about generic vs name brand items if you are feeling that cost-phobia. What I really like is that they have stock numbers across the area and can transfer or hold items from other locations.

My Brother-in-Law swears by this place. I have been here several times and the service is top…read morenotch. I took him here today because he thought my sister's alternator was bad. Had it tested twice and it passed. They then tested her battery, it was bad. Even though they had ordered an alternator for him (which arrived in 20 minutes) he finds out he just needed a new battery instead. Great service! Make sure you know how to get to this strip mall before you come. You have to turn off Maple to the west of this mall to get there.

I went into this store today looking for some cleaning supplies for my car. I was on the phone with…read moremy mother and just walking around trying to look for anything I needed. No one greeted me, i didn't even see any employees around in the store. The prices were higher than my liking so I decided to leave. When I got into my car, there was an employee that was standing directly in front of the door of O'reilly staring at me. He literally had the meanest look and just watched me the whole time leaving the parking lot. It made me feel really uncomfortable and confused because where were you in the store and why are you trying to seem like you're guarding the place. It was a very odd situation and I felt like he thought he was doing something by watching me from inside the store. Like what was your purpose?

I worked here for 2 and a half years and I don't recommend…read moreany advance for parts the district manager is not the best pay here is 13.90 they gave me a 10 cent raise I recommend O'Reillys they have better service and better pay . FCS

Daniel and The gentleman at the store were extremely friendly and willing to help me with my issue…read morewith my cars turn signals. While we didn't find an exact solution the team at the store further educated me about potential issues with the car as well as took the time to look through my fuses with me trying to determine the problem. They were exceptionally friendly and I really appreciated their help. Excellent service

Antonio was fantastic! His professionalism, knowledge and courteousness are unparalleled. We came…read morefrom California to return snow chains that we did not need or use and he was able to look us up on the computer and refunded our purchase to our original payment! Found out that his store didn't even carry that product- thank goodness we didn't have to wait to go back home with them for our refund . Thanks, Antonio and thanks to O' Reilly - their customer service is amazing!

These guys are always right there to do whatever they can to help. I'd give them 10 stars if…read morepossible

My husband took me when we bought our first car. We have bought three cars from there now…read more The place is a big old building with lots of used cars inside. Some cars are damaged but we looked at the ones that are not. We have used the same saleman I cannot remember his name but he is friendly and doesn't treat me differently because I'm a woman and don't know much about cars. My husband and I think this is the best place to buy a used car.

Contrary to popular belief, American Auto Parts does not sell auto parts. Great service otherwiseread more

What a great work ethic here! Montrel helped me in the rain and took his time to explain to me what…read moreI needed . I'm a Caregiver and getting to my clients is important . Thanks for helping not just me but them too !

I bought two packs of low-beam headlight lamps online for pick-up at this store. Went to pick up…read moreand it turns out they come two to a pack, so I only needed one pack at $35 instead of two for $70. Told the guy I wanted to return one and he said, "Wish you had told me before I finished ringing them through. Now I have to wait an hour while the sales makes its way through the system." This is why I buy on Amazon. Returns are never, ever a hassle. And there are never any excuses.

Let me walk you through what your experience will be like when you go to this store…read more Walk in, see 4 employees. One restocking merchandise at Jess's orders. Pete helping a customer find matching brake lines, Jess leaving the register to tell the guy stocking merchandise another task to do and then another guy who walks by and asks if I have been helped yet after 10 minutes of standing patiently waiting. I was the only other person in the store besides the guy Pete was helping, but Jess never really acknowledged me at all until the guy at the 10 minute mark told her I needed help. Two others entered the store. After another 5 minutes Jess comes back to the register, makes no eye contact and says "I can help whoever is next" I go up to the register and tell her "I just need my alternator tested" she responds with "it's going to be a while before we can do that for you" I respond with "that's alright, I can wait" She had nothing else really going on, as the other three guys seemed to be taking care of anything else that could possibly be happening as Pete was finishing with the guy he was helping. She then, without saying anything else to me invites the two people who walked in the store together over to her register even though Pete was about to be finished up. right as this is happening Pete is finishing with the guy he was helping and she says "Pete, this guy needs an alternator test!" Insulting, rude, horrible behavior by Jess.... I just waited 15 minutes without any acknowledgement for you to tell me no one can do it for a while and then you pawn it off on someone else. I used to work here with Pete a while back, and he is the most knowledgeable advance auto parts employee I have ever met when it comes to older cars, and he always does what he's told and does everything he can for customers. Great employee! Jess used him to get another sale, and used him to get out of doing an alternator test. It was the worst customer service I've seen anywhere in a long time. It made me feel like shit for needing a service that is offered here. If you don't want to do alternator tests then work at a parts store that doesn't openly advertise that they will do that I'm just glad that the two people she helped needed those wiper blades installed and forced her to come outside, while another employee takes a smoke break and the fourth one watches the empty store, but there wasn't going to be time to test my alternator? BS...

Advance Auto Parts has long been my favorite stop for parts. I found this location to be just as…read morefriendly, helpful, and accessible as the ones I usually go to back home in Austin. I picked up a new battery and wiper blades for my Dad's 2002 Chevy 4W drive here. They installed yhe battery fast and I had no waiting or any other trouble here. Same great service I find all over the country from Advance.

Will not take anything back without a box, even though you have the receipt. So essentially, I paid…read more$210 for a box cause I could not return the item. Most stores take items back with no questions asked. Not NAPA!!!! Their storefronts are dying dinosaurs and now I know why!!!

I purchased wiper blades. Their employee assisted me in getting the correct blades. It was not…read moreuntil I went to put the wiper blades on to my vehicle did I find they sold me the incorrect size. I came back to have them exchanged. They refused service when their oldest employee Desi assisted me. She then proceeded to call the police. I waited from 4:10pm until 5:00pm. They no longer have that part # available. Pretty piss poor service. I guess I better go dig up my receipt. Not once would they take my name, credit card. Wow Now I am banned from all NAPA Stores and will be arrested for trespassing.