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    O'Reilly Auto Parts

    4.0 (2 reviews)
    Closed 7:30 am - 10:00 pm
    Updated 2 months ago

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    Advance Auto Parts

    Advance Auto Parts

    (6 reviews)

    West Omaha

    Let me walk you through what your experience will be like when you go to this store…read more Walk in, see 4 employees. One restocking merchandise at Jess's orders. Pete helping a customer find matching brake lines, Jess leaving the register to tell the guy stocking merchandise another task to do and then another guy who walks by and asks if I have been helped yet after 10 minutes of standing patiently waiting. I was the only other person in the store besides the guy Pete was helping, but Jess never really acknowledged me at all until the guy at the 10 minute mark told her I needed help. Two others entered the store. After another 5 minutes Jess comes back to the register, makes no eye contact and says "I can help whoever is next" I go up to the register and tell her "I just need my alternator tested" she responds with "it's going to be a while before we can do that for you" I respond with "that's alright, I can wait" She had nothing else really going on, as the other three guys seemed to be taking care of anything else that could possibly be happening as Pete was finishing with the guy he was helping. She then, without saying anything else to me invites the two people who walked in the store together over to her register even though Pete was about to be finished up. right as this is happening Pete is finishing with the guy he was helping and she says "Pete, this guy needs an alternator test!" Insulting, rude, horrible behavior by Jess.... I just waited 15 minutes without any acknowledgement for you to tell me no one can do it for a while and then you pawn it off on someone else. I used to work here with Pete a while back, and he is the most knowledgeable advance auto parts employee I have ever met when it comes to older cars, and he always does what he's told and does everything he can for customers. Great employee! Jess used him to get another sale, and used him to get out of doing an alternator test. It was the worst customer service I've seen anywhere in a long time. It made me feel like shit for needing a service that is offered here. If you don't want to do alternator tests then work at a parts store that doesn't openly advertise that they will do that I'm just glad that the two people she helped needed those wiper blades installed and forced her to come outside, while another employee takes a smoke break and the fourth one watches the empty store, but there wasn't going to be time to test my alternator? BS...

    Advance Auto Parts has long been my favorite stop for parts. I found this location to be just as…read morefriendly, helpful, and accessible as the ones I usually go to back home in Austin. I picked up a new battery and wiper blades for my Dad's 2002 Chevy 4W drive here. They installed yhe battery fast and I had no waiting or any other trouble here. Same great service I find all over the country from Advance.

    O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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