The customer service at this location was terrible. The girl (Luz) behind the counter was very rude…read moreto my sister-in-law when she was asking about replacement wipers. The girl behind the counter acted as if she didn't want to help at all, like my sister-in-law was bothering her and keeping her from whatever else.

I was helped by a young man named Alex and he was great! Very knowledgeable and spent a lot of time…read morehelping me. This was actually the second time I was helped by him and now this is the only place I go if I need anything for my car. Thank you so much Alex!

My dad purchased new headlight bulbs for me here last week. When we put them in, I didn't feel like…read morethey were bright enough for me (I have bad vision lol) so he contacted S P for an exchange and the service was honestly impeccable. They ordered new, brighter bulbs for us. My dad was very pleased with the customer service and what they stand for which he is saying something because he's very hard to please lol. We will definitely come back here for any of our automotive needs!

The older male employee yelled at potential customers while I was in my vehicle looking up engine…read morespecifications for a potential purchase. I don't recommend going here - there are plenty of other options near by.

It's an old school auto parts, not some huge chain. I have a '53 Chevy truck, and they have parts…read morefor my small block. Anything they don't have in stock, you usually get the next day from their warehouse. They know parts. Not just how to use a catalog-

This most have been the easiest place to go to when I needed a new car battery. As I don't leave…read morethe Martinez area, I had to do my shopping around. Yes, I have triple AAA but there cost was well over $300 for my battery and installation. The store itself is pretty small, the battery selection was not that great and the shelves looked a bit empty. Definitely smells like an auto store. I was able to go on to their website and find the battery I needed at the right price. The cost was about $175 with a $20 deposit fee that was returned when I gave them my old battery. Since ordering it online, I thought it would be quicker. When I went to go pick it up, there was a mishap and it took the poor employee forever to find it. He went back in to the warehouse and looked for it, talked to other employees, and come to find out. It was on the shelf of the store..... I could have pulled it. Anyways, don't expect much. Come here for your car parts and leave. They definitely do not have any special parts you may need. They did advise me to head over to the dealership as it may be the only way to get this piece. Thanked him for the advice! There are a bunch of teenagers that work there so I'm not sure how knowledgeable they are about cars. But I can always be wrong.

I work for a Bay Area plumbing company & we had a vehicle that had an issue with an add on fuel…read moretank & they walked us through the whole process & had replacement installed in record time. I was very pleased with the excellent customer service that I received from the employees at Bill's & will definitely be a repeat customer.

Recently bought and had installed a lumber rack for my truck Brian was very helpful, professional…read moreand friendly . I would definitely use them again

Will is the actual GOAT!!! He jump started our car in a DIRE time of need (in the pouring rain, on…read moreNew Year's Eve, in the parking lot of 99 ranch) and was such a kind soul. I would absolutely buy anything and everything from this location, they're incredible and truly saved our night!!

This place is the real deal. Fair prices and good service. I had a taillight that went out on my…read moreHonda Accord. Drove the car there, told the counter guy my problem. He found the right bulb and helped me install it, No fuss, no bother. That's what I don't get anymore at most places. This place surprised me....in a good way! I definitely recommend them.

Went in looking for a part for my trucks hard folding cover. One of the employees came to meet me…read moreand asked what i needed. I showed him and he said i'll be right back. He snapped the piece on and said no charge. I bought this cover from them five years ago and i wasn't asked for any paperwork. This is a great company with awesome customer service.

Great customer service! I came in with a small leak in my camper shell. Victor went over all my…read moreoptions and costs. I will definitely be back!

This place is warm and friendly…read more Stephen at this Autozone was awesome. Okay, let's face it changing wiper is typically no big deal to replace until you own a 2017 Toyota Tundra. Wiper blades are specific to this vehicle and are not easy to locate at many auto parts stores. Stephen went completely out of his way to find the right blade for my vehicle. I highly recommend this auto part store.

I was in there today, 5/20/26. Just looking for some AC juice. Everything was normal. Guy answered…read moremy question with a very reasonable answer. Then as im leaving he calls me back, accusing me of stealing. And i asked him if he thought i was stealing. Big fruity boy was like ooh i didnt know. It was so uncomfortable. My used up worn out work gloves made you sus.? What.? Cuz i have dreads.? Atleast the girl with the colored hair was a sweety pie. Autozone, do better. And he was slouching on the counter when i came in not one ounce of welcoming energy.

Everything I need.They have and customer service is awesome. The place is always clean.The people…read moreare always nice and they have everything you need, right there.Call ahead of time.They have it right in the front.And they take my credit card.Thank you

Takes twice money and send never parts. Money is Hobe and lost. PayPal don't ccept any reclaimread more

I think this location suffers greatly from scheduling issues and inefficiency. That being said,…read morethis review is for the excellent performance of Candace at the front desk. She kept her cool under pressure and was very helpful, knowledgeable and down to earth. There was a very long line of people when I came to pick up my car. One "Karen" ignored the line and berated Candace about a service issue that resulted in her having to go to Big O Tires. Candace handled this person like a complete pro. Kept her cool and allowed the customer to vent and storm off. There was no way to the customer's irrational anger, Candace remained the perfect balance of listening but staying on task with the customer she had been helping. More people like her, please!

The staff here are friendly, but there's a serious lack of technical and diagnostic skill. I…read morebrought my daughter's car in for an A/C system diagnostic. I had an appointment, but when I arrived, I was told they were backed up -- so that meant a long wait. After the diagnostic, the service advisor told me the compressor was bad. He even double-checked with the technician to confirm that the relays and fuses had been tested, and the technician said they were good. Fast forward -- I took the vehicle to another shop to have the compressor replaced. After installation, the A/C still didn't work. I mentioned what Pep Boys had said and asked if we could do some basic troubleshooting. Within minutes, we found a bad relay -- something that should have been tested immediately. A quick test, the technican could have easily done was I swapped the A/C relay with the fuel system relay right next to it, and sure enough, the compressor came on and the engine died 10 seconds later. Extremely frustrating experience. A simple, basic test was completely missed, leading to unnecessary expense and wasted time. Friendly people, but I won't be trusting them with diagnostics or servicing any of my vehicles.

I am very pleased. I have a 2016 Chevy van that had terrible squeaking rear suspension. The fix…read morewas new leaf springs and shackles. Outlander, gave me a reasonable quote and quick time frame for repair. The day of the repair went smoothly. They were finshed in a few hours. The shop even bagged up, the hard to get plastic spacers, that go in-between the leaf springs. They said I should hold onto them for future use, if need be. That is going the extra mile. I also liked the whole scheduling process with text reminders of my repair date. This shows professionalism in the use of modern communication.

My experience with Outlander Motorsports Concord has been pretty poor. Initially went in for an…read morealignment and was told the LCA's needed to be replaced. I decided to return at another time with the parts, Julian botched putting the front skid plate back on by incorrectly reinstalling one of the bolts. Gave them another chance by dropping off my truck for three days to install a set of LCA's and gusset cam tabs. Thought everything was fine and even came back to them for retorquing the alignment bolts after the break in period. Fast forward a couple months later, I'm informed by another off road shop that the gusset cam tabs weren't even painted and the weld beads aren't done well. It looks like someone just eye balled it. Reached out to Jamie immediately with the photos, at first he was very dismissive and stated he would need three days to fix the issue. Giving me the whole run about of why three days is warranted. Cam tabs are a one day job, not three days. I would be very leery of bringing your vehicle to them.