I had a very pleasant experience. Jenessa, was an absolute angel. Very polite and knowledgeable. She went over and beyond to help me and my son find the right parts he needed. She was very patient and helpful. I definitely recommend O'Reilly Auto in Lathrop and will be back for any auto needs. Thank you Jenessa read more

Andrew went above and beyond i never write reviews but this was outstanding customer service. Good stuff Andrew.

Tammy was rude and had terrible customer service she has no business dealing with the public super rude on the phone and just has no idea what's going on read more

Jenessa has a sense of humor but means business. If your other auto parts don't have it O'Reilly will. Thank you team O!

These people are absolutely amazing. Some of the people that go in there while I'm waiting in line are rude obnoxious terrible. The Staff never gets ugly and every time they see me I go in there a lot. They're really cool really friendly and they give me the right part without questioning why I dont want that one. read more

Matt the manager went above and beyond to help me with a battery issue. I really appreciate his time and patience! Excellent service .

Honestly .. Dudes were not helpful at all Did not seem like they cared to help me when I walked in No greet, and they had me stand there until they finished their bite of food while on the job to check me out. lol... I couldn't have been more annoyed. Also you can feel the irritation they had when I asked the guy to show me where an item I needed was. read more

Trish is the best! Super professional, welcoming, and makes you feel completely comfortable. She's very detail-oriented and always does an amazing job. Highly recommend to stop by and see her for your vehicle needs! read more

I didn't get his name, but the guy with the glasses upfront really helped me and even went to give me his own charger when they didn't have the one I needed available. Went above and beyond! read more

Great customer service ....... Stopped in and had my mom's windshield wipers changed. A total of 12 minutes in and out the store with O'Reilly changing out the wipers and back on the road to N.C. Thanks again for great customer service. read more

Jaime was the realest and best customer service provider we had during our experience! And he was really funny, we appreciate the help with the tail lights! read more

Frank and his crew at Oreilly's in Lathrop are Amazing! The level of genuine customer service and care they showed me should be an example for all! read more

PSA if you found a gold men's wedding ring at the O'Reillys in Lathrop please notify me for a reward read more

This place is the worst. Every time I come in here, I leave upset. I do my homework. I know exactly what part I need before I come, and I always check the site to make sure it's in stock. I arrive with a part number, and after standing around for 10 minutes, it's never in stock. Okay, let me actually order it from the site. I get the email that it's ready for pickup. I show up, and they can't find my order (surprise!). Instead of helping me to purchase what I need, they leave me standing there like a fool while they go and help other customers and ignore me. Employees are extremely rude and confrontational. Absolutely unacceptable. Never spending a dollar at any O'Reilly's for the rest of my life. read more

They didn't want to come out and scan my car so that I can go and spend money at their store. There was two workers up front.(They had the ability to step outside),and scan the car and come back in so that I can decide upon what parts I wanted and needed to grab. I was already going to spend $60 on top of the stuff I needed from the scan results. They said for me to come back an hour to two hours later. Less then 12 minute drive later to another store who happily accepted to come out scan and take care of my needs. And I spent over $120 at another store. Because the lack of the customer service I will never coming back to this location again. Even if it was/is convenient time and location. read more

Sam was awesome and went over and beyond. I needed wipers and the rain just started he was unable to locate them at first but did not give up... he found the ones and put them on for me.... Great customer service read more

I just ordered brake pads and rotors from this store. I told the Clerk JOSUE what my husband said to me because I don't know anything about cars. He inputted the information and told me the price and left to do something else. He then comes back and asks me if I want it or not and answers the phone. You need to train this kind of person to be more helpful and the value of customer service. I will not go to this store again read more

this place is so unprofessional I bough a battery from them, and died on me so. I when to see if they can can fix the problem they told me they need it charge it for two hours. I was not to happy about that but it was one person in front of me, so I just dropped it of, it was about 1:00 pm when dropped off I came back at 5:00 pm wish it was more then enough time for them to charge it. but to my surprise they said they forgo! are you freaking kidding me? they person the help me told me I'm really sorry you going to have to wait 75 minutes, I was like come on I live I stockton and I'm just passing by, he's response was don't they have a place to charge it in stockton? that was so unprofessional I wasted my time for nothing I been to other places where they will replace it instead but no I didn't get that! so I ended up bringing my battery back, I been a loyal customer of O'Reillys but after this I won't never go back I will for now on go some where else where I can get a better customer service... read more

They can recognize employees as people. They have shown very clearly that they only care about their own interests. What they can use you for. No regards for your health and well-being. Only getting people to bust their ass for an extremely low wage. And when you get hurt.. they turn on you and demand that you continue to benefit the company. Regardless of your pain. Horrific company of Liars. read more

not good customer service on how the guy approached us without smiling at all. upset the customer right away and lazy to give us options on how could we get another things work. we will not know if the parts is working or not if we didn't try it first correct? And that parts we just bought last night. Not responding and don't know how to apologize. I just didn't get the name. But he work in the morning today! read more

I've been in here a handful of times since I moved back into the neighborhood. The one thing I can say about this place is that it has great customer service. I've dealt with a couple different employees here and each one of them has been extremely helpful. It's pretty convenient that I can just log in online, find the part I need, buy it online, and pick it up at the store. I've done that a couple times and it's totally simple and hassle free. One of the employees was really friendly and actually helped me find an obscure model of windshield wiper that I needed, and then proceeded to help me install them in the parking. Totally cool guy! read more

Hello, I was having a rough morning last week with constant car issues and eventually it got to the point my car wasn't starting. It was extremely early in the morning and I was in a panic, worried I would not make it to work in time. I believe his name is Michael, an older gentleman, he was extremely helpful and saved me from so much headache. He was informative on the difference between each part and explained future maintenance. I don't know much about cars, so he assisted me with installation as well. I asked if he wanted a tip but he did not want to accept it. I can't thank him enough for his help. I will definitely be coming to Michael for future assistance. read more

Definitely my favorite OReillys because the people are so courteous and they usually have the exact part that I need. Today I had a question and even though they were packed with customers the employee answered my question politely and gave me the info I needed in order to choose the right part. I can't believe I've never reviewed this place because I've been going here since they opened; which I'm guessing might be at least a year since opening. read more

O'Reilly Auto Parts - Got Ball? - Auto Parts & Supplies Near Me - Lathrop, California

Staff was attentive to my needs and filled my order in an timely matter pleasure to deal with

Limited stock of items. Steering wheel covers were dirty and one was even damaged. Someone didn't do there job when they did the inventory or was too lazy to take the damaged item out of the floor. read more

Great customer service! I stopped by the other day to buy a replacement lightbulb, since my front headlight was out. I know nothing about cars, but an employee was quick to help me pick out the right lightbulb for my car, and another was kind enough to quickly change the lightbulb for me. Staff is friendly, and I greatly appreciated their help! read more

Horrible service.... The woman who worked there a blonde hair (she drives a silver ford focus ) got off the phone with a customer and called a jackass ...twice... Seems like no one there even wanted to help too busy talking with each other about personal stuff..... Rather just take the drive down to lathrop and Union..great sercive there read more

I went here about a month ago, a younger guy helped me out, and he was as helpful as ever. All I needed was a bulb, but I'm clueless in regards to cars. He showed me how to do it and advised I changed the other one as, "that'll go out soon sir..." but I was in a hurry and settled for the one. Well... I should have listened. The other one just went out. So I'm in route to the store, I hope the next employee is as helpful, I will be updating here shortly... This should be good. read more

Came into the store with the check engine light on. Not knowing where to connect the computer, Matt came out with his upstanding customer service. He helped me figure out where to connect his computer to my car's computer and figured out the problem. He went out of his way, came outside and got on the floor and connected his computer to my car to check what the problem was. We resolved it and I am very grateful, thank you very much Matt it's guys like you with such extraordinary customer service that makes returning customers come to in specific stores. read more

I had called the O'Reilly's in my town but they stated they would need to order the part. I asked if they could check their other locations nearby to see if the part was in stock. The listing showed the Lathrop store had it in stock. I called that location and spoke with Mary. She looked the part up and stated it showed they had it but wanted to make sure it really was in stock. She put me on hold to check. She came back quickly and verified in fact they did have the part. I asked her if she could put it on hold and she stated sure and asked when I would be in to pick it up. I gave her an approximate time and she asked for my name and said it would be on hold for me. Later in the day I went there and as promised was on hold and at the price stated on the phone. It was a seamless process and very satisfied with the process and Mary's helpfulness. read more

Michael is awesome!! My car wouldn't turn back on when i was at chevron, and waited a little bit to see if it will work again, then it did. Drove to this spot to see how my battery is and he tested it says bad battery so I bought a new one and he even changed it for me. He's is very helpful . read more

I went here today and Sam was amazing! I walked in not knowing anything I truly need.... He offered to take a look and got me exactly what I needed quickly. I am truly grateful and appreciate there are still wonderful people like Sam! Thank you!! read more

Very nice people they are always willing to help and ask if I need any help finding anything.

This is the only oreilly parts store, wait! I mean the only parts store in the entire town of Manteca to carry Mobil 1 M1-208 oil filters. Every other store don't have them in stock or can't order them for me. So I give this store props! Thank you. read more

I don't usually write reviews but I wanted to make sure I gave honor where honor was due! This morning My wife and I pulled over into a parking lot to take a quick nap. We had a long drive and hadn't slept, and when we woke up the car would not start. Thank God we happened to pull into a parking lot next to O'Reillys and a very helpful man by the name of Michael was quick to take a look at our car. He noticed it probably needed a jump start and brought his truck over when the machine didn't work. He then suggested to run a report to make sure we wouldn't have any trouble on the road. Thank you Michael for your concern for our safety. As we left, we over heard another man who pulled up asking for help with his car trouble. Mike stated he was a bit busy inside but would take a quick look to help. This shows a very great and professional work ethic. May God bless you! thank you so much! We made it to our destination with no problems! read more

Dropped off my rear rotors at 1045. I was told I had 1 rotor before mine were to be started. Came back at 1pm to be told they haven't been started. No biggie I had to do an oil change and install my front brakes, I wasn't going to lose any work time. Came back in at 3pm my second wasn't complete needed an additional 15/20 min. Manager Joey (think that was his name) def took care of me for the inconvenience with no questions asked! Thank You!! Customer Satisfied! read more

how is this store still in business? they always have boxes and totes full of items needed to be stocked on the floor. there are so many missing items on the shelves and I'm assuming they are in the totes. the inventory numbers are constantly off and it takes them too long to find things I ordered earlier in the day. this store never has enough people to help the customers in a timely manner. they took a store manager who knew how to manage and replaced him with someone who can't find a simple order in her own store. do not go here, go to the one in manteca with good management. read more

I was helped out by Linda today and she was amazing! I wasn't sure if I needed a new battery and she checked my car out to make sure what I needed was what I was going to get! She was super helpful and quick! Best customer service I have received! read more