As we all know at times, it's hard to find good help Well, I…read morehave to tell you , I took my vehicle in and things weren't done right. After talking with the owner. An apology was made. The problem was repaired correctly, and any of my out-of-pocket expenses was paid without any type of hassle. What else could you ask for !!! Anyone that stands behind their business and work like he does Is a five star service !! I will definitely be back if I need. Thank you again , I was impressed And appreciate you, sir

BAD COMMUNICATION!!!…read more I always take my vehicle to Northside Auto Service to get my oil change and never have a problem service is always good. I have on occasion had my brother pick me up and we get breakfast, but not every time! Today I took my car for an oil change I was the first customer there and told front desk that I was running to get breakfast and he said we will call you when it is ready and I said thank you! I returned and they had not even touched my vehicle. The front desk worker told me that I had to be here in order to receive service. The worker NEVER explained that to me! That should been explained instead of tell me that they would call me when it was ready! There was no apology for the miscommunication or anything! If that was a new policy all employees need to know the policies so that it could be communicated with the customers! That is bad business! I would not be so upset had I at least would have received an apology! I guess my business means nothing to them!

I bought a couple of relays and a 50Amp fuse for my 2004 Toyota Camry. I bought them online by…read moregoing to the Advance Auto Parts website. The Parts were not available through advance Auto parts. On Advance Auto Parts website it said that the parts were available from them at my local Car Quest Auto Parts Store. I purchased the parts from CarQuest Auto Parts through the Advance Auto Parts website. Turns out I didn't need the parts I ordered. I took the parts back to the CarQuest Auto Parts store I had purchased them from with my receipt. CarQuest Auto Parts employee told me that CarQuest Auto Parts would not take the parts back or give me a refund since I had purchased them through the Advance Auto Parts website and that I would have to take the parts with my receipt into an Advance Auto Parts store to get a refund on my purchase. So I drive 38 miles to North Highland in Jackson, Tennessee to Advance Auto Parts to get a refund for my purchase that I didn't need. I take the parts to the counter and show the receipts and the parts to the employee there. Then the Advance Auto Parts employee tells me that I would have to take the parts back to the CarQuest store where I purchased them from because the receipt stated that it was from CarQuest. I then explained to him that I had purchased the parts online through the Advance Auto Parts website and that CarQuest had been referred to me through Advance Auto website. I had tried to return the parts to CarQuest but since I had bought them online through Advance Auto website, I would have to return them for a refund at Advance Auto Parts. I told him I had called the store before driving 38 miles and explained the situation to someone there and whoever it was I spoke to, said that they would give me a refund. The employee then got really upset and told me I would have to come back the next day when a manager was there in order for me to get my refund. Well, needless to say, I won't be giving Advance Auto Parts on North Highland Avenue in Jackson, Tennessee any more of my business. The employees were rude and were sitting on the counters when I came into the store. They acted as if I was wrong for coming in and it really upset them to have to get down off the counters and stop talking to their girlfriends to wait on me. If this goes on all the time there, they will be out of business soon enough. I wouldn't recommend this place to anyone. Especially if you need to buy car parts. If they are trying to run off business, then they should be very successful. I wouldn't have given one star, but had to put that up to leave a review. No stars. Minus starz. Zero.

I'm just glad there was a Auto Zone one business over. Advanced auto parts sold me the wrong part…read moreand told me no refunds after selling it to me. And I told them and showed them exactly what I needed. When I went to Auto Zone, they put the piece on for me then I paid when I was satisfied. I recommend Auto Zone... cheaper price and better service.

The cost of repair is very high. Ask to see your damaged parts yourself. See if you agree with the…read morerecommendation before paying them. I'll admit I was not allowed to question it and I paid it anyway so I'm just suggesting you do the same thing.

The week started out hectic and needless to say I walk to my car this particular morning and…read morebattery light on. It got me to work but I knew I needed someone to look at it. I called KB's and even with them being booked and scheduled two weeks out they took my car in. They gave me a call the next morning told me the problem and got me back on the road. I appreciate Kevin getting me in and back on the road. Everyone was very nice when I picked my car up and who can't appreciate good service and kind people. Thank you again Kevin!

Went for an oil change because they were one of the only places open before I had to go to work…read more Very quick service and friendly people. It is on the expensive side, but cheaper than some of the 15 minute oil change places, so not that crazy price wise.

Here I sit after taking my car at 7am this morning to have an oil/filter change. Of course there…read morewe things that needed to be addressed. I took several things. It's 303pml and they are just coming to pick me up to take me back to pay my bill. I paid up front. I will not be coming back. And to boot they said it was $98.00 but wound up charging me $117.00!

Love the fast oil changes while I don't even have to get out of my vehicle. Tasha is amazing. So…read morefriendly and helpful every time. Highly recommend.

Oil change Seems pretty simple. Not a big deal. Quality rating is zero; why? Well actually I should…read moresay it was great because I had oil all over my engine and my hood and my front fender. So no rust there. The quality of the windshield washer fluid is horrible. I would have told them to not fill it. I just love the smell of burning oil on my engine. OH then they put on the receipt that my engine has oil leaks. Well when you dump oil all over the engine, what do you expect. Then dude cleans it up by dumping washer fluid (from their spigot) all over the top of the engineer. (glad it didn't crack my engine block. Cold water on a hot block is STUPID!). For a PREMIUM price I expect PREMIUM service. The hood wasn't latched all the way; discovered that on my drive on the interstate. I don't want a coupon, I don't want a refund. I do know I am not going back. $130 for oil change? Crazy. Get an upcharge on the upcharge. He didn't ask if I wanted the same oil. He did wash my windows.... First time was ok other than the OVER PRICED service.

I've used Gateway Tire for 30 years. Today I went for new tires. There was one man working the…read moremechanic bay. I appreciate the manager Robert (& Jeremy) being kind to costumers but protecting the workload of their one man. To be a great company you need great workers. To have great workers you need management that supports them. I will continue to use Gateway because they have proven to be a trustworthy place. (Across America places are short staffed, it's good to see the staff being taken care of that do show up for work) P.S. I love my new tires

I have brought multiple, difficult opportunities for the folks to work on! Ever time they greet me…read morewith a smile and a solution or two! I will continue to utize these people! They can be a little bit pricey but they are good.

Entered the store today for wipers and this nice young man named Ted was with a customer but while…read morethey were figuring out what they needed and on the phone he helped me look up what I came in for which where wipers. He found what I needed and I asked if he could put them on he said yes, no problem. Meanwhile checking out I told him I have a rewards and should have $20.00 on there and would like to use it. He looked it up and there it was $20.26 while he kept trying to apply it the system kept coming back an error. He called the manager over Craig Guyton and he stated he must have went out and nothing he could do because it was no longer showing up. Meanwhile since he had to reboot the computer Ted simply asked him if he could just check me out so he could get me going and install the wipers on the other register?? He replied hatefully with a no wait a minute. Hold your horses!! That is not the reply for you to give to an employee that is trying to simply give good quality customer service. Craig end up having to go down to the same register Ted offered to check me out on because of the problem. Craig needs a reality check in customer service. After all the system issue he never offered an apology or ma'am I can take 10% off or nothing he walked off and left me standing at the register which was rude. Ted went back to the other register to check me out and still my points didn't show up and Craig comes out of nowhere saying I called and it could be tomorrow or later when they show back up. You should have offered me something off and or explained let me call and check on this instead of telling me call the 1-800# Ted thank you for good customer service and trying to do a good job. Craig needs to come down to regular employee position. You can't talk to employees any kind of way because you're the mgr on duty. Respect goes both ways Craig.

I absolutely love the guys working at this location. Fast friendly service, and the guys are always…read moreready to go the extra mile for the customers. They always get you the correct part for your vehicle, and don't mind sharing vehicle maintenance knowledge to those in need, but most importantly they take the the time to say hello, these guys are great!

They did an amazing job! I made an appointment for 2 recalls, oil change, and tire rotation. When I…read moresetup the appointment, I was told that they wouldn't be able to finish one recall because they didn't have the tool yet so when I picked up my vehicle, I was ready to schedule my next appointment but not only did they take care of the oil change, rotation, and both recalls but also completed a full inspection! The people in the service department are awesome!

DO NOT TRADE OR BUY !!!! BAD!…read morePurchased 2025 GMC Yukon Elevation on 3/28. Three repair visits between 2/28 and 4/17 for the same issue. Should be covered by TN Lemon Law. Last visit the the vehicle got damaged by a hail storm- $3865.91. Should be covered by Dealer Open Lot (DOL) insurance. I did not sign anything relieving them of the responsible to protect my vehicle while in their procession. THEY ARE NO HELP!

Awesome shop. Got me in as soon as I pulled in. I had a/c go out and new compressor and dryer…read moreinstalled in 3.5 hours. Thank you James and Dustin your knowledge and experience very helpful. I did find a shop that's along my route and will be using again.

From the owner: MHC Jackson is part of a nationwide network of heavy and medium duty truck dealerships spanning…read more120+ locations. Our dealership in Jackson, TN offers a full range of services including sales, parts, service, financing and more.