NAPA and KOI are the only places "car Guys" use and with good reason. NAPA in Fairfield is…read moreparticularly helpful. The Guy who owns it (I can not for the life of me remember his name this minute) could have made an extra $40 on a part I was willing to buy but most likely was not the cause of my problem. He was right in his assessment (my acc. powerpoints in my truck wouldnt work. I needed to replace a relay and not the entire fuse block.) He wound up spending about 20 minutes working with me to make sure the part I needed was the one I purchased. My truck had 3 variations of the one block because a prior recall had a recall which left two options for the relay. I was very grateful for his help. I could have saved $4 buying it online, but I would have been buying the wrong part shipping it back, getting another wrong part then shipping it which would have cost me double the NAPA price. The Stores are no bells no whistles just things you use in repair and go about your merry way, which I like. The Zone and Advance place are cluttered with gimicky items and parts by heavily marketed Companys and not quality minded ones. Prices are not the lowest but Service and speed make the $4-10 saved moot. NAPAs house brand oil is good, but if you're like me and have over 75k and opt. for high mileage oil, get the gallon jugs from Wally World and filters from NAPA. If you've ever seen the side by side cutouts of filters, you'll never buy a non-NAPA filter again. Pros- Service. Speed of service. Knowledgeable Staff willingness to get you the right part the first time. Stores are plain Jane and not cluttered. They're promo.'s dont have expenditure min. to reach savings advertisement. They've got delivery. They'll take waste oil and do brake rotor turnings. Cons- Store hours are like banks. Evening projects usually require picking up parts right after work as opposed to going home and hanging out for awhile before parts trip because they close so early.

I needed to stop by a NAPA Auto Parts after work, so I appreciated that they were open until…read more7:00pm! The other NAPAs in the area were closed by the time I was off. The guy I worked with was very polite and helpful. My only issue was that there was no concern for public health during the current coronavirus pandemic. None of the employees were wearing masks. There was no signage regarding protocols. No sanitizer was available. So, would most likely be a great place to shop, just not during a pandemic!

Nice, friendly family operated business. I was not sure who to contact to repair my brakes. Found…read morethis business. Donna answered when I called and she sounded very nice and courteous. The waiting area was decent compared to the tiny shops I have gone to before, especially important because I had to wait to drive my car home. I was impressed with another customer who told me she would not go to any other auto repair shop because of their good service which gave me relief. Price was comparable, no complaints. This will probably be my go to for auto repair.

Took my Ford escape in to them to fix my transmission and had it for a couple of weeks then told me…read moreit was fixed and charged me all most $1500 and I only had it for a couple days and was having trouble with the transmission and took it back to them under there supposed guarantee and had it for almost 3 months and then told me that they couldn't fix the problem and turned around and charged me another $500 for doing nothing to fix it in order to get my car back. Tried to talk to the supposed Manager and he was a total joke and shouldn't be running a place like that. Now I will have to take them to small claims court and deal with all that headache in order to try and get my money back. In my opinion do not have any work done there or you want be happy.

Called for bearings for on a Friday and spinal hub adapters they had it all in stock and shipped…read morethat day had all parts by Tuesday, they were able to assess what all I needed based just on a picture I text and sent exactly what I needed. Awesome people with great response....

From the owner: Drew's Off Road is a full-service off-road and truck accessory shop located in Hamilton Ohio. We…read morespecialize in air-cooled VW service, repair and engine building. Come by today and check out our show room stocked to ceiling with truck accessories and air-cooled VW parts!

I went to this AutoZone twice in two days. I'd been here before that. I guess AutoZone and places…read morelike that are places people have to go to from time to time and don't think much of it. I'm generally pretty unhappy with picking up car things. This time I knew exactly what random bit I needed. I think I surprised the fellow who helped me. Frankly, I was rather impressed with myself, too. But, really, the people who work here are just ridiculously nice. Everyone asked if I needed help, if I was taken care of. And it wasn't just me. They were like that with everyone. They worked as such a cohesive team, it was amazing. I will not name names or places, but later in the week I ended up at a car place similar to this with a friend and was struck by how different the lack of service and dynamic was. These people were just on their game and willing to help in any way possible. I highly recommend this location. I didn't feel like a burden and it was genuinely pleasant. I won't feel as unhappy about going to the car store now that I know this place exists.

Stopped in to pickup some exterior bulbs for my car. Walked right in and they are located in the…read morefirst aisle. Quickly found the part number I needed in the book attached to the shelf. Had a quick question for a staff member. Walked to the front of the store and waiting at the register for a couple minutes before I was acknowledged. Three stars for less than prompt customer service without there being a line. I did get the part I needed.

This place is exactly what I was looking for. I find it hard to trust someone with my car, but…read morethese guys blew me away. They offer a warranties on their services (including lifetime on brake pads not including labor). They had a comfortable place to wait and even offer free secured wifi. I saved about $400 from if I was going to go to the dealership, got a better promised warranty, and even got my car detailed at the end of it all. I am more than willing to drive the 30 minutes to get exceptional customer service, car service, and peace of mind while I drive. They won a lifetime customer outta me!

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

Always helpful and usually always have what you need!! I've never had a bad experience. It's easy…read moreto get to and away professional in their service.

I was very please Brian in Store 4519 on Union Center Blvd. He was very friendly, gave me options,…read moreand when I still wasn't sure what was best, he volunteered to go outside and take a look for me. He checked my oil and put the oil in for me. Since I am hindered with extra long finger nails, his services meant the world to me. I also saw how patient he was with an elderly gentle he waited on prior to me. He deserves a raise for sure.

Wasn't really in the market for a new bike buuuuut saw the shop posted a GSX-8R with only 118…read moremiles!?!? I had to see it in person. Met John at the shop and he put a deal together for me. He wasn't all, pushy or sneaky salesmen vibe. He's down to earth snd you can just talk shop. If you're interested, cool... he'll make an offer for ya. Long story long, I didn't plan on buying a bike that day, but was in and out, key in hand within an hr. He even offered a discount because I'm retired Air Force, so veteran friendly small business is always a plus to me. Bike looks amazing and I plan on bringing my other bike over for some new tires.

Took my 2008 Triumph Sprint ST into John for a new Trident exhaust upgrade/ led headlight upgrade/…read moreand a tune up, this was a very technical job since a ECU software upgrade was a important part of it, John dug right into it and gave me back a awesome running bike with all the upgrades I asked for, the bike runs so well now, like a new/ different bike, and John won't break your bank doing it, much more reasonable than any Triumph dealership, he's got a nice shop and you can trust his skills for your bike he loves them just as much as you do..

I came in here because I needed a few parts for my 1972 Karmann Ghia. I didn't even know this…read moreplace was here until a friend pointed it out to me. I walked in and was greeted as soon as the door was closed behind me. This place is packed full of just about any Beetle or older aircooled VW part you can imagine. If they don't have it they can get it. I got several small items I needed for my car and the parts are very good quality. I will be back for further VW items I need as I work toward getting my KG back to happy running condition. I can't wait to go to their April swap meet.

From the owner: We specialize in Vintage Air-Cooled Beetle & Aftermarket Buggy parts and accessories.read more