Better sense of customer service and awareness Went in there…read moreto check on air filters because the Wal Mart nearby said they had none in stock for my car, only to hear someone hacking up their lungs and a supervisor behind the desk talked about how bad a coworker was for taking a sick day. It's been a long morning, I'll shop around elsewhere later on.

Que mal servicio no quisieron atender solo porque yo era latino mucho racismo me hicieron esperar…read moremucho tiempo y no los recomiendo la verdad que personal tan mal educado para tratar a los cliente latinos

Was told part would arrive the following morning, So i ordered my o2 sensor o ky to find out its an…read moreautomated bullshitter created to fill you full of shit. Part is there and wont be there anytime soon...Dont count on them if your time is valuable too you

This is about what I understand is NAPA policy concerning batteries…read more I bought a NAPA vehicle battery in Minnesota in November of 2017. Battery was determined to be defective by NAPA in Kansas City December 2018. NAPA in KC wants a new battery price for a replacement battery offering no credit for the defective battery at 13 months. I was told by assistant store manager I needed the purchase receipt to get any credit against defective battery. No matter if this is correct that I need the damn receipt or not I will NEVER BUY ANOTHER BATTERY FROM NAPA IN MY LIFE! You shouldn't either! I have had other brand defective batteries and have never needed the receipt to get any credit when the defective battery is prorated against a new battery. It has not mattered whether I returned the battery to the same store I originally bought defective battery or not. Bad policy NAPA!

The help needs some training. Every time I go in there something goes wrong and it seems as though…read moreonly one guy knows how to do anything. He doesn't seem happy about it either

Was looking for spark plug wires for my wives car, went to O'reilly's down the street they wanted…read more42 for the set, came to advanced auto and they wanted 79, the clerk then said they price match, I told him I'd call the first store back, the clerk asked the price and when I told him 42 he said he couldn't go that low. Why say you can price match when you don't?

I guess they don't open like they say at 8:00, doors are still locked at 8:06. Thanks for being…read moreaccurate and wasting a trip, at least the sign says the oil tanks are full even though I didn't have used oil.

Really helpful over the phone and Ken is very nice and knowledgeable. Helped discuss my options and…read morehow they could help fix my car in an easy way for me to understand.

Edgar was awesome! I came in to get help with my battery and he was so patient and kind. I also…read moreappreciated that he showed me what the problem was and my available options. I will absolutely recommend this location.

Edgar was super patient and replaced my back up light for me in my difficult Nissan. Great service…read moreand super thankful for him and his time!

Myah is so incredibly helpful! She help check my tires and explained to me how to do it myself!…read moreDefinitely will come here again

I came here to try and find more windshield wiper blades. The buy 1 get 1 free was still going on…read morebut it will end this month. The first O'reilly location I went to didn't have my wipe blade sizes so I thought this location; however, it seemed like all locations were out of stock and they're all on back order. It wasn't a big deal because I'm pretty sure they'll have that deal again in the future. Anyways, this location was pretty much the same as the other one (the one in Liberty, MO) I went to. The aisles and layout was 100% identical which I think made it easier to find what I was looking for. This location had only three employees working when I came so be prepared to wait if there are a lot of people. They also had more in-stock items (at least the things I was looking for) versus the other location which would always be good to know just in case I needed something and one location doesn't have it in-stock.

This place is usually busy and the staff can be stand off-ish. They will help only if you ask. The…read moredo have specials sometimes on oil, such as buy 1, get 1. I will say this place is always pretty clean.

On 9/14 I visited the store on Ambassador as a result of…read morehaving an oil Light come on in my Volvo saying to add a liter of oil. I was leaving the next day for a 9 hour drive to MN. I had just had a distressing morning and was a bit rattled. When I entered the store JC Goff immediately helped me and was so attentive to what I needed. Not only did he locate the type of oil I needed in my car manual, he stopped and put the oil in my vehicle. He was so kind and caring and took such care with ensuring that I received the best care. I was so moved by his kindness that my tears, that I had been choking back, started to flow. I gave him and his manager a hug saying how appreciative I was for their kindness and help. Whomever is in charge for these individuals salary increase or bonus should absolutely reward them. I will continue to tell this story to other ladies to prove that there are gentlemen out there that will do their best to provide a quality experience. I just can't say enough good things about these gentlemen and my experience. Especially at a time where I felt weak and vulnerable. I will be a customer for life as well as your marketing department!! Thank you so so much for saving the day.

They reliably have high quality parts and customer service. I've been buying parts from them for…read moreyears and anytime I've ever had an issue they've made it right immediately.

I didn't know about Classic Truck Parts until about 1 year ago. Until then I was ordering from LMC…read morebut suddenly their parts either didn't fit or required modification in order to function. Since switching to Classic Truck Parts, I've had no problems. Competitive pricing and quick shipping. I have a 1962 GMC pickup truck and everything I've ordered fits perfectly and functions as it should. I only wish they had a better way of getting more information on a part when I have a question. The catalog pictures don't help and customer service has no access to additional information, like dimensions, manufacturers part number or installation.

jocob tested "check engine". was mass engine flow sensor. jacob said might try cleaaning with…read moremass cleaner spray $12.00. if that does not work then come back buy replacement about $130. going TO try cleaning but O'Reilly/JACOB looking at best customer interest-GREAT. hope works but not i will be back to buy, never had any issues at this location!! 2013 JX .

Incredibly helpful--they tested my car and told me the problem. They also offer a military discount.read more

Booked 2 days in advance, they were supposed to come on a Friday, never showed up, they called on…read moreSunday, saying there was a mix-up. They came out, did the install then increased the price by over $100 from the price set when I booked the install. Avoid this garbage company and their tactics at all costs.

LOL... I love this place. Around forever it seems, it's no fuss, no muss, no hanky panky kind of…read moreplace. I arrive and tell them I think my battery is in hospice. "Nope, she's done died," the guy I meet tells me. 5 minutes later I'm backing out, new replacement installed. The kind of service and timeliness I wanted and needed. Nuff said. If you can deal with kind of service and expertise this is the joint for you!