Edgar was awesome! I came in to get help with my battery and he was so patient and kind. I also…read moreappreciated that he showed me what the problem was and my available options. I will absolutely recommend this location.

Edgar was super patient and replaced my back up light for me in my difficult Nissan. Great service…read moreand super thankful for him and his time!

Incredibly helpful--they tested my car and told me the problem. They also offer a military discount.read more

jocob tested "check engine". was mass engine flow sensor. jacob said might try cleaaning with…read moremass cleaner spray $12.00. if that does not work then come back buy replacement about $130. going TO try cleaning but O'Reilly/JACOB looking at best customer interest-GREAT. hope works but not i will be back to buy, never had any issues at this location!! 2013 JX .

This place is usually busy and the staff can be stand off-ish. They will help only if you ask. The…read moredo have specials sometimes on oil, such as buy 1, get 1. I will say this place is always pretty clean.

On 9/14 I visited the store on Ambassador as a result of…read morehaving an oil Light come on in my Volvo saying to add a liter of oil. I was leaving the next day for a 9 hour drive to MN. I had just had a distressing morning and was a bit rattled. When I entered the store JC Goff immediately helped me and was so attentive to what I needed. Not only did he locate the type of oil I needed in my car manual, he stopped and put the oil in my vehicle. He was so kind and caring and took such care with ensuring that I received the best care. I was so moved by his kindness that my tears, that I had been choking back, started to flow. I gave him and his manager a hug saying how appreciative I was for their kindness and help. Whomever is in charge for these individuals salary increase or bonus should absolutely reward them. I will continue to tell this story to other ladies to prove that there are gentlemen out there that will do their best to provide a quality experience. I just can't say enough good things about these gentlemen and my experience. Especially at a time where I felt weak and vulnerable. I will be a customer for life as well as your marketing department!! Thank you so so much for saving the day.

Well, despite lots of snow and subzero temps, the guys at this O'Reilly really came through for me…read moreonce again. I needed a new battery, and they found the right one and had it available in just a couple of hours! When I arrived, it was still brutally cold, but they jumped right in and had my new battery installed, and I was ready to roll in just a few minutes. Very professional, very helpful and courteous!! I was there and done within 30 minutes. I love these guys!!

Best staff ever! I had a flat tire and lug nuts I couldn't get off. The staff was so nice and…read morehelpful. They let me borrow all kinds of tools and even helped. Leo even got outside in the freezing snowy weather to help me with the jack. Evan stayed after his shift to help me find certain parts, and Bruce allowed me to keep my tires and wheels in the back for a few days. I can't remember everyone's names but I was very appreciative of everyone in that store. They all went above and beyond and if there is an award for best o'reilys store, they definitely deserve it! Thank you all again! I couldn't have done it without you. :)

BEWARE of extra charges. Had my F150 Bed liner done today. Seems like a good enough product. I…read morewas told $499 on the phone. When I got there, they tried to add a $30 fee to remove a non-exsistant drop in bed liner (pic of the one I removed myself attached) and another $30 fee to undo two screws that attache the cover. Both of which were never discussed. When I confronted the clerk he told me that I did have a liner in the truck. After my third time informing him I did not, I asked him if he thought I was lying. He finally took off the extra $60 no discuss in this service. He basically treated me like a liar. ALSO - HE WAS NOT WEARING A MASK - and I asked him why and he said it was his right. I expressed that he has the right to choose to wear or not when you are not at work consumer facing. You are in customer service, respect your customers by protecting them.

Great service and honest prices! I needed my windows tinted and like usual Yelp steered me in the…read moreright direction. I called and made an appointment and they had me in and out within a hour. Great tint job and I had a bedliner installed as well. Clean job and erything looked great. Display room was clean and professional. It had everything you could want to do-up your truck or jeep. Staff was very friendly and willing to go the extra mile to pull up options and pictures.

Was told part would arrive the following morning, So i ordered my o2 sensor o ky to find out its an…read moreautomated bullshitter created to fill you full of shit. Part is there and wont be there anytime soon...Dont count on them if your time is valuable too you

This is about what I understand is NAPA policy concerning batteries…read more I bought a NAPA vehicle battery in Minnesota in November of 2017. Battery was determined to be defective by NAPA in Kansas City December 2018. NAPA in KC wants a new battery price for a replacement battery offering no credit for the defective battery at 13 months. I was told by assistant store manager I needed the purchase receipt to get any credit against defective battery. No matter if this is correct that I need the damn receipt or not I will NEVER BUY ANOTHER BATTERY FROM NAPA IN MY LIFE! You shouldn't either! I have had other brand defective batteries and have never needed the receipt to get any credit when the defective battery is prorated against a new battery. It has not mattered whether I returned the battery to the same store I originally bought defective battery or not. Bad policy NAPA!

Better sense of customer service and awareness Went in there…read moreto check on air filters because the Wal Mart nearby said they had none in stock for my car, only to hear someone hacking up their lungs and a supervisor behind the desk talked about how bad a coworker was for taking a sick day. It's been a long morning, I'll shop around elsewhere later on.

AJ and Thomas helped me check my car battery answered all my questions about it and helped me put a…read morenew battery in my complicated car. I don't usually write reviews but they were so incredibly helpful and nice i knew I had to!!! Thank you AJ and Thomas for your help today and thanks for answering all 101 questions I had

The service department was exceptional in helping plan and finish the repair on my 2015 GMC Sierra…read more They were attentive to my complaint and had the truck fixed quickly and provided a loaner truck for me to use. Very well done. Your service department is the best! This must be our 6th vehicle from Randy Reed and each time is a wonderful experience. If you are looking for a dealership who you can go back to over the years - this is the one!

I, Tamiko Grandison, am, no longer pleased with REED BUICK GMC Dealership! The vehicle that was…read morepurchased from said Dealership had issues that caused frequent visits that seemed NOT fixable by the CERTIFIED automotive technician currently employed by said Dealership. I was sent away with a continuation of an oil leak, and a noise that I was told comes with a vehicle being "old" with high mileage, the vehicle is a 2019 Chevy Equinox with 144K mileage, as a woman with extended warranty coverage on this vehicle deemed targeted because the said Dealership would receive payment fixed or NOT so that is what I believed occurred. I drove my vehicle to the nearest Valvoline that specializes in oil changes, whom showed me the oil leak was coming from the lower oil pan gasket, and the noise the vehicle had, NOTE had was the cause of the tensioner, which was replaced along with the serpentine belt, the gentlemen/mechanic, said easy fix. Done and done with REED BUICK GMC!