Be very, very careful getting advice here. On two occasions, staff has steered me wrong on parts…read moreand other auto consumables. Counter staff appear aloof and too busy to help the average consumer. Strongly encourage EM-management take a look at their business model if they want to survive in a competitive market, or, become more profitable, in general.

Been going to what used to be Riebe's for 22 years. Went last week and the young man had an off…read moreday. Anyway, he had me place my bank card in the holder. It did its usual beeping and do not remove card. Then the machine clicked "Approved" so I took my card out. The salesperson then told me the transaction did not go through and I need to go to the cashier in the front of the store. I later checked my bank account and found (not to my surprise) two transactions of $50.76. I called and spoke with the manager who told me I had to bring my receipt in. I did the next day and the 40 year veteran salesperson told me the store is not responsible for the double charge and to take it up with the bank. It cost me $7.00 round trip to be denied crediting my account. The manager could've reversed the overcharge but chose not to. Where's Bart when you need him? Anyway, I came home and filed with my bank on the double charge. I am now tempted to shop at O'Reillys Auto Parts and/or Autozone. Great way to treat a long-time loyal customer - bye bye Napa...

This auto store just opened in Grass Valley! It is located in Grass Valley and is in the shopping…read morecenter with Raleys...jc penny's..and much more. Nothing like walking into a brand new store..so clean and organized! There is another Oreillys in the Brunswick basin as well. This one is bigger with ample parking. I go here to get my fuel additive and car products to keep my car clean. It is well organized and the staff is friendly and helpful. There is no long lines and appears to be well staffed ( some ate seasoned employees from the other store). If you get an Oreillys card (Just need your phone number to track) it will track you and also make you eligible for some of the great deals they have! I got my fuel additive for 2 for ten bucks with my Phone number ( most places sell it for 7.99 each). Definitely will be back when I am need of their services!

I left my wallet on the counter when I checked out. I rushed back in two hours later to find the…read moremanager had put it in the safe. I was so relieved. I tried to buy him lunch but all he wanted was this story to be shared here. I'll never go to another parts store in GV. O'Reilly's has my business for life.

When a helpful young man at the Nevada City Riebe's not only opened the door for me as I was…read morewalking in and he was walking out, but also checked to see if I had a AAA account that would save a bit, I opted to write this unsolicited and well deserved review! Well done Riebe's!

Shout out to Adrian! I rolled past this place, and realized I needed new wipers, and thought, why…read morenot right now? I don't live near a Riebes, but being on vacation, this was a lucky instinct on my part. He was helping 2 other folks, which he handled promptly, with efficiency and courtesy, before turning to me. He removed my old wipers, then recommended the replacements... not the lowest end, but not the highest either, which is my preferred way to purchase items like this. Back out we went, he snapped them in place, and I was on the road. Friendly, professional, knowledgeable, you have a winner in this wonderful young man.

Brought an old battery back to get the core charge returned. A clerk who had been there only 3…read moredays. He was in training and didn't know how to do the return. A female employee came up to help and not only was she short with the new employee but quite rude with the customer also. WILL NOT RETURN!!!

A good experience here buying something at the parts counter but wow this is a small store inside…read more This isn't like Reibes or a larger Pep Boys....its a closet inside and most of the space is devoted to parts storage. I found all of the workers to be professional and solved our problem quickly and efficiently. Would definitely return for parts or for basic auto accessory needs.

Top-notch local parts supplier. A business that you can count on for parts obscure and common…read more Competitive prices with quick delivery. I've been patronizing this business for over 20 years and have never been let down. They are an asset to our community if you drive a foreign car. Rich is a wealth of knowledge.

I have been coming to this amazing shop since my father had to make repairs on his MKI Volkswagen…read moreGolf, back when we first moved to the area in the early eighties. Rich and his crew have always gotten what we needed, and gotten it on time if it wasn't already in stock. Since those days, I've owned too many European cars that needed some kind of help to count, and Rich has never failed to find the right part for each of them, for the right price. Not only can PFI get you the right component, but also the level of expertise in finding the right part for the problem is truly uncommon and special in an auto parts store. This level of knowledge is something you just can't find at the bigger national chains, or other shops. Whether you're doing a restoration project, looking for a rare part, or just trying to keep your import on the road longer, PFI has you covered.

This business is located in Grass Valley (next to Taco Bell). I love this store because it's…read moresmaller and the employees give you top customer service. I went in today..june 12th..see receipt. I had to get a new battery and it was still under warranty. They put a new one in so i could get back on the road! BRIT and MICHEL were so helpful and provided excellent customer service! Btw...they had a special on Lucas additive..2 for 9 bucks! Thats a screaming deal! Always a stressfree experience! They open at 730am.

Went into the Freeman Lane store to get a radiator cap with a presssure release handle. The…read moresalesman said that does not exist so my wife had him come out and showed him what was on our SUV. He said he never saw anything like that so we may go to Autozone who carries what we want. I then Googled O'Reilly Auto Parts and and put in the search: radiator pressure relief cap and lo and behold they carry what I want. Perhaps the salesperson needs to go for extensive training or go back to McDonalds as he has wasted our time. I filled out an online email at O'Reilly and just as I was about to enter the invoice number from our receipt, the system closed down. This might be done so as not to read any complaints. Perhaps a call to the store manager is in order(?)

I was told 1 hour and 40 minutes! A phone call and 2 hours and 40 minutes later these bums cancel!…read more The most unprofessional tow service ever! DON'T USE THESE POS!

My vehicle was impounded at kilroys aug 21st 2024…read more They have a sign at their tow yard that states "not responsible for aby lost or stolen items" Well shouldnt they be reaponsible for our vehicles and our belongings inside of those vehicles in their custody? CHP impounded my Audi on aug 21st 2024 They called kilroys to come and retrieve my vehicle from a parking space in front of holiday market grocery store. The audi was released to us from kilroys on aug 22nd 2024 after having to pay just under $900 to get it out of impound Here's the kicker. A bunch of my stuff was missing from my purse and toiletry bags inside the audi. These items were inside of my purse and toiletry bags which were inside the audi when kilroys came to pick it up. Items lost/STOLEN: a BOATLOAD of SEPHORA & ULTA BEAUTY products, creams, lotions, seeums, makeup, facial sorays, mists, setting sprays Also, my 2010 FORD F150 keys (value: $300) were no longer in my purse which was inside the audi for the duration of its 24 hour stay at Kilroys BEWARE don't leave any valuables in your car if its to be towed to kilroys for impound because they are NOT going to be in your car anymore when you pick it back up. Thanks for nothing Kilroys, you guys SUCK!!!

Terrible terrible terrible! We have been trying to have someone come out to take a look at our…read moreKabota for 2 1/2 weeks. They must be on drugs or something. They're so unreliable. They set appointment times they break them then they come at different times that they're not even supposed to be when we're not home and rude and unprofessional. I guess we have to call down to Auburn and see if they can help. It's a shame cause I'm now three weeks in with a broken Kubota when I'm sure it's something simple

Great service, kind folks, and quality tree climbing and rigging gear. They usually have just what…read moreI need in a pinch

My girl had a droopy top and the boys at Nissan couldn't help. They sent me to see Chuck at Jack's…read moreAuto Top. Who would have known that it was just what the doctor ordered? I pulled up on a busy Friday afternoon and walked in though the door expecting to enter an office, but found myself standing in the middle of a shop packed full of beautiful cars. I waited only a moment before Chuck peaked his head up over the dash of a fully restored ancient beauty. I told him my girl's top was sagging and he dropped his top to help me out. He spent about 20 minutes trying this and that until he found just the right thing to shore up my girl's droop. Cost? Free. He said it only took him a few minutes and was an easy fix. I tried to pay him, but he refused. Before he left I wanted to get his opinion on dying my suede side doors and he told me it would be too expensive. Clean it instead. Chuck saved me a lot of money all around! Yet another honest car genius. I'm thinking about what cars I can take to him for a paying gig. Either way, Chuck will get my business and anyone else I can send his way! Kisses Chuck!

I worked with Chuck at Jack's. I went in to have the perforated leather seats in my car replaced…read more He's just down the street from the DMV. He has a shop full of gorgeous cars on which he's down some beautiful work. Chuck worked at finding the perfect color and perforation match for my torn up car seats. He ordered the leather and when it came in he called me to bring in my car. Now, it looks like new. The craftsmanship is impeccable! Great work. Thanks again to Chuck, a super nice man, excellent customer service.