So mixed reviews on this taxi service. It seemed to depend upon the time of day, dispatcher, and…read moredriver. We took a car service from NYC to CT to be spared the hassle of driving in the city (which I don't enjoy anymore). We used this tax service 4 -5 times to get around the Waterbury/Middlebury/Watertown CT area. The day time dispatcher was a very nice lady; she was polite, courteous and helpful. When she said the driver would be there, the driver was there. When she said she would call, she called. So thumbs up to her.
Nighttime dispatcher guy, not so much. He behaved more abruptly with less customer service, and wound up leaving us stranded. We called for a taxi from the Crowne Plaza off of exit 16 off I-84 to the Hampton Inn off of Exit 17 from I-84 (so you get the picture that it was a very short drive, with one destination very close to the origin). He agreed to the pick up at 11PM, but said it would take an hour. An hour and 15 minutes later, still no taxi, and no phone update from them. I called again, and he basically said "too bad, we're too busy in Waterbury and we have to take care of that first". Then, dear sir, do not make an agreement to pick me up at midnight to bag out on me at 12:15 AM. There were no other taxi services available, and we wound up really inconveniencing some close friends. It was really bad business to make that commitment, and then rescind it an hour and 15 minutes later, made worse by the fact that I was with my 14 year old daughter and we needed a safe means to get back to our hotel, and he had agreed to do it. If they were really that busy, he should have told me, and we would have made other arrangements, and would not have waited to then panic after midnight. Neither polite nor good business.
For that reason alone, I would give 2 stars, but Trevor, our driver the on Sunday more than made up for the Friday night debacle. Trevor picked us up on Sunday AM, drove us to Watertown, and made arrangements to pick us up again roughly an hour later. He was GREAT. So friendly, polite, funny, personable, and flexible - I gave him a $10 tip and he deserved. He even stopped at Starbucks for us. We also had good luck with Shawn on Friday evening - he took us to the Highfield club, and he was polite and helpful and we had a nice chat. In short, these guys have some nice drivers, need better dispatching, and probably need to upgrade their vehicles. I would recommend they clean their taxis' interiors because those were pretty dirty. Otherwise, mixed reviews, depending up which dispatcher or driver we got.
