I am severely disappointed in this outfit. Not only do they arbitrarily decide what to trim, cut, and get rid of, but they overcharge for this service as well. Mulch had to be reapplied as it was too thin. Took down a trellis with mature vines on it and cut them all down. Took 6 feet off the end of my beautiful flowering tree that I can no longer enjoy as I look onto my backyard. Yet they left the harmful vine growing up another tree. I will never use them again or recommend them. read more

I contracted with Mike at O'Grady's for substantial landscaping of my backyard. The design and the proposal stages went well, and in March 2018 I had high hopes that I would have a nicely updated backyard to share with family and friends. Unfortunately, it all went down hill from there. First, they put me off until the end of May to actually schedule and perform the work. Because of the heat, 30% of the plantings died within weeks. A lot of my carefully planted grass was destroyed by the laborers - with no replacement. Further, all of the promised weed removal that was performed was done poorly - and within weeks all of the beds were full of weeds. A dry bed for drainage was simply laid as a square instead of following the contours of the slope, making it look both odd and ineffectual - doing little to halt the erosion it was meant to arrest. While I was able to correct some of the problems myself, the "warranty" on the plantings was worthless - the pictures I sent weren't even acknowledged much less new plantings provided. Any emails or phone calls were ignored. All in all, it was almost a complete waste of money and time. POSTSCRIPT 4/12/2019: After a constructive conversation with Terry O'Grady, who was mortified by the work, he met with me in person to investigate the issues and to put together a plan to address them. The next day he had a guy here to replace the dead plantings, fix the drainage bed, and seed the damaged areas of the lawn. I feel much better about my experience now, and if the personnel changes he has made are effective, then you trust them with your lawn. read more

O'Grady's Landscape and Lawn Care - Landscaping Near Me - Falls Church, Virginia

I met with Patrick to get a proposal for an annual maintenance contract. He was on time and sent the proposal in a timely manner. Three issues were of concern and I tried to work through them but to no avail. First, they require a credit card on the account so they can charge maintenance costs or if they need to add additional charges. I am not sure if the additions charges would have been with my approval or not as the proposal did not address and Patrick could not clarify. This was of concern but I was willing to give them the benefit of the doubt. The second issue was that some parts of the proposal are based on man hour cost, which can lead to potential for unlimited charges as there were no limits assigned to them. When I asked, their response in a nutshell was you just have to trust us. The third issue was about Fall leaf removal. The proposal stated 2-3 times in Fall at $65 per man hour. Although we had agreed that they would blow the leaves into the treed areas of my yard -- no collecting or hauling -- Patrick said they would take 3 men about 2 hours for each session (6 man hours or $390 per session). I expressed my desire to have the Fall leaves removed four times ($1,560). But, Patrick said in reality, they would only do it twice in the Fall and will not do more even though I am willing to pay for this expensive charge. Another words, I would have to hire someone else to blow the Fall leaves from around my house. I have contracted previously with several landscape maintenance companies and I have never experienced a company that is so inflexible and uncaring about the customer needs. read more

O'Grady's Landscaping is a professional and first class company that I would recommend to anyone. From the initial design and proposal phase thru project execution and project management, O'Grady's service is a company that can be trusted and true to their commitment to their customers. If you are looking for an exceptional landscape company, who provides excellent service to their customers, this is the company for you. read more

Upset with the customer service from the office manager; I think my experience kind of mirrored Kelly A.'s (see review below). Called the office manager and told her I was interested in two different projects. The first project involved concrete steps. She said they didn't do concrete work (though if she were really listening, they would have realized the job could involve retaining wall work). Okay, no big deal. Then I told her I was interested in having a rain garden built. She told me that labor cost is a $1500 minimum, so basically the project was not big enough for them. I was willing to spend 3-4$k on the rain garden alone. Either way, the project wasn't going to work. I live in Burke, and O'Grady's doesn't service that area. But, based on the overall tone and course of the conversation, I walked away feeling like I really wasn't listened to. Or even that my money wasn't good enough. That's not right. It may be political, but it's not very graceful. read more

I'll attempt to keep this review relatively short. Anything too long is sure to stress me out, as dealing with this company has been a complete nightmare and I would really like to just forget about them. That's easier said than done, however, as I am reminded of their ineptitude every time I look at my lawn. We contacted O'Grady's Landscape because we needed some landscaping performed on a sloped section of the yard after a severe summer storm last year. The storm had blown over an enormous tree, disrupting the nearby ground. Terry O'Grady was very nice when he came out to survey the damage and was arguably the most thoughtful of the contractors that we interviewed. We chose his company because we liked his idea of tearing out the several old azalea bushes near that tree and replacing them with grass. We have two young children, and the idea of having more grassy areas for them to play in really appealed to us. In fact, we extended the scope of the contract to remove some other bushes and a couple small trees in another part of the yard. Thus the excitement began. The work was to be performed when the company's schedule opened up. At that point, they would contact us to make sure it was a good time for the work to be done. Well, excitement turned to concern when they contacted us the night before they intended to begin work. Perhaps I was out of line, but I had expected more than 12 hours notice before someone was going to be tearing up my yard and using loud machinery. It's hard enough to get my two-year-old daughter to take a nap without all that noise. However, we had no real conflicts with them starting that next day, so we let the issue slide. Over the next few days, they removed several bushes and all sorts of other things. There was really no cause for concern. The yard looked completely trashed because they were tearing things out and it was to be expected. Then, one day they just didn't show up. Perhaps they had a scheduling conflict that day. We didn't know, so we gave them the benefit of the doubt. However, after a few days, we began to wonder if they were coming back. The work outlined in the contract had not been completed, so we contacted Terry O'Grady to get a status update. He said that they were finished and that he would be sending a final invoice. We told him that there were several items that required addressing, but after explaining them to him, he basically told us that our expectations were too high. I don't want to misquote him, but he said something to the effect of "it can always be done better." Frankly, our thought was that it couldn't have been done any worse. Among the things that were supposed to be done, that sloped section of the lawn was supposed to be finely graded and seeded after bushes and tree debris were removed. I don't know what their definition of fine grading is, but all I can tell you is that there are huge chunks from tree stump sticking out of that part of the yard. The debris from this stump, which had been ground up by another contractor beforehand, was to be removed by O'Grady's. It appears that, while they removed most of it (or maybe they didn't... who knows?), they decided to leave some parts of the stump there and try to just cover them up with dirt. Well, they did quite a poor job, because the chunks of debris are literally sticking up out of the yard so high that I cannot mow the area. Additionally, there is a rock that I would estimate to be the size of a basketball sticking out of that area as well - another thing they just tried to unsuccessfully cover up. Ironically, they hauled off several large rocks in a different part of the yard that we had requested to be saved, but they left this one there. Go figure. Let's assume that I could actually mow that sloped area with the stump chunks and the large rock. If I did, I would be at risk of breaking an ankle from the many craters that are in this "professionally landscaped" area. To say that the yard is now lumpy is a complete understatement. But the complaints don't stop there. The company had used a trencher to dig out some flowerbeds near the curb so that grass could be put down. In doing so, the trencher gouged our sidewalk. Did they fix the damage? No. Did they even apologize? Not at all. I guess we were just too unreasonable to expect such things. Unfortunately, this review is my only recourse. Terry O'Grady refused to address the problems and insinuated that we were unreasonable to expect them to be fixed. My father-in-law had offered to pay for the work and unfortunately did so when they sent him the invoice. This was before we could tell him to withhold the payment, because at that time we thought that O'Grady would be reasonable enough to fix the problems. Having already received his money, any incentive for him to fix his workers' mistakes was gone. I guess good customer service and meeting contractual obligations just doesn't offer the same appeal as cold hard cash. read more

Just came home to another beautifully cut lawn complements of Ogrady's landscape! We've used them for 10+ years and have always been pleased with their professionalism, their reliability and the quality of their work. We highly recommend them for your lawn and landscape needs! - the Olafsson Family read more

O'Grady's Landscape and Lawn Care - the front of the house - Landscaping Near Me - Falls Church, Virginia

Called O'Grady's for a quote on garden beds and some regrading - took about a week for them to call me back, which was not a big deal, then a VERY nice man named Mike came out to look at our yard. I asked for a quote in parts incase we could only do a section at a time and our goal was to do a regrading project first. Mike was super nice and sent a quote. The quote seemed high for the beds and a walkway though the regrading was fine and I emailed him back that we wished to go forward with the regrading ASAP and I would shop around a bit for the beds. (never said I would not use them but needed to get a better idea of what other rates were out there.) Never got an email response, called LM on Mikes cell phone- never got a call back, finally called the main number and got this email from Mike: "Thank you for the phone call. We have a $1200 minimum on work that we can do at each house. Unfortunately you do not meet this requirement. And our prices are too expensive so I am assuming that we cannot do the work for you, as what I got from your last email you were going to shop around for other prices good luck in the future. NO REQUIREMENT was on the quote. Very disappointed to have wasted all most a month from the first call to this email today. They most likely lost a client as I really like the Mike and would have likely bought half of what they had quoted once we got the re-grading done. How about they responded with why the price for the beds was reasonable, I am in sales I would have been open to learning about the features and benefits of using them. read more

The patio they did was good but the landscaping was just ok. Two of our shrubs did not look well after the winter.

I had a job that included sod and initially Terry said that they don't do stand alone sod. The job actually includes sod, landscaping and hardscaping. He did follow up with a recommendation, but, it didn't include an offer to come see the site and provide an estimate. I had heard great things about this company and was looking forward to working with them. read more

O'Grady's did a great job on a grading and shrubby job I had done this summer! Above average customer service! Mike was prompt returning my call inquiring about the job, was on time for the appraisal and was responsive to all of my follow on questions. The work crew was friendly, quick and did a great job on a berm, swirl drain, shrub line and ground cover. The even used the left over mulch to fill in another bed they were not working on (weeded it too!). I've had some extremely poor customer service experiences this summer with two other businesses. O'Grady's and Mike restored my confidence in the American work ethic! Highly recommend them for your landscaping job! read more

We are neighbors in business and I have never met a nicer group from the office staff to the garden men. They have been helpful and honest. It is family run business. A real pleasure! read more

Being happy with how O'Grady's installed our patio - we decided to use them a couple months later for the landscaping of the yard (front and back). We were extremely pleased as they made use of the space and more importantly did so within our budget. The job consisted of 2 - 8' trees, 12 - 3' bushes, and 35 - cover plants. They even returned to move 2 of the bushes over slightly. They have become our go-to company for landscaping needs. read more

I could not have had a better experience than I did with the folks at O'Grady's. Their landscaping and stone work are exceptional, their fees are eminently reasonable, and whatever small amount you think you'll save by going with someone else, you will more than make up for in piece-of-mind that the job will be done to your satisfaction. Our project turned out to be much more complicated than we had anticipated, but Mike and Terry, the owner, worked seamlessly with us and our structural engineer to get it right - and we could not be happier with the final product. Their team is professional, show up on time, and stay until their work is completed. Hands down, O'Grady's is one of the best contractors I've ever worked with. read more

We have been using O'Grady Landscaping for years. They are incredibly reliable and responsive. Great group of guys each week for mowing and edging. I've also used them for large clean-ups and the work has been fantastic! read more

Out for a walk with the dogs. Came home to find their truck slowly backing out of our dead-end street. The driver made a few corrections to finally get straight. When they were off our street, I walked up to our parked car to find it scratched. The following morning, while waiting for a call back from the main office, I stopped the truck to ask them about it. The driver denied ever being on our street. What?? When I questioned him, he asked, "Do you have a picture?" Rude, unprofessional, and dishonest. Would never hire them. - Arlington, VA read more

Did not lay the landscaping/weed barrier on the property as directed, did not finish laying 4 inches of mulch. Weeds up through the 2 inches they put down in the fall - no weed barrier. Had been happy with them before but seems they are too busy to check and make sure the workers have finished and done what was contracted for. read more

After five years of failed attempts to landscape a steep hill with significant water drainage problems, Mike Hambleton at O'Grady's got the job done. He understood our vision and delivered a finished product for a reasonable price and on time without any problems. During the plant placement inspection, I requested swapping out a few plants to change the color scheme and Mike got it done that day. O'Grady's also finally fixed our water drainage problem. We've had no mud runoff during any of our summer storms. We are really happy with our yard and highly recommend O'Grady's! read more

As an avid gardner, I have worked with a variety of landscape companies. O'Grady's is now the ONLY landscape company I use. They can accommodate all my needs from a weekly mowing to a spring and fall clean up along with handling projects such as adding a patio, fixing hardscapes and providing plantings. Terry O'Grady leads his teams with expertise and professionalism and that shows through the workmanship of all his employees. I would highly recommend O'Grady's for all you lawn and garden needs. read more

I have used O'grady's Landscape and Lawn care on a couple of occasions. Firstly, they installed a beautiful back patio in our (what I thought was cramped) backyard. The area they installed seems to have practically doubled the size of our entertaining space and My family and I love sitting out there now. They also added some wonderful trees to our front yard which has provided the front of my home some much needed shade. I know nothing about trees, and their forman explained (in detail) which trees would give me the best shade, last the longest and ones with prices that would stay within my budget. I would highly recommend O'Gradys to all of my friends I am very happy with their work and would use them again in a heartbeat. read more

Waste of time. They had promised to come out for re-seeding and aerating today but never showed up. When I complained, they blamed it on my "strict" timing requirement of coming today as well as the weather being too warm to re-seed. They also noted that they have "good customer service" - that to me implies an email or call rather than having me wait all day for them. Plenty of others out there to do your basic backbreaking labor for you. Give these guys a pas. read more

O'Grady's is awesome! They manage and maintain all of our landscaping. They are very responsive to any request (I get responses to any inquiry within hours), dispatch team members to meet and review any requests (I requested they come out to cable a tree damaged by a recent storm and they alerted me to another tree that was leaning over my pool that I had not even seen) and are willing to ensure that a job is done to the customer's satisfaction. If you are in the market for lawn care or landscaping, you would be foolish not to call O'Grady's. read more

Last year my lawn was filled with weeds. After trying to do it myself and haul bags of fertilizer, I noticed a friend's lawn that always looked perfect and asked who she used. O'Grady's was called. Mike Sullivan came out and got us started with seeding and fertilizing last Fall. This spring the lawn looks amazing! Right on schedule the crew at O'Grady's comes out to fertilize and make sure our lawn looks great. Their price for the service is very reasonable compared to other companies I interviewed and well worth it to get the type of results we've seen. Everyone I've dealt with is very nice and responsive. I would definitely recommend them for lawn care services. read more

I was very disappointed in the quality of the planting and the survivability of the plants that we purchased. When I spoke to the owner about this he was totally disinterested in doing anything to satisfy me as a customer. He apparently has all the customers he needs and did not even consider any remedy despite the fact that I had an additional several thousand dollars worth of work I needed done. Needless to say, I engaged another more reputable landscape contractor to correct his work and complete my job. read more