Today on July 11th, 2015 at 1400 PST My fiancé and I were invited to an exclusive driving event at O' Gara Coach La Jolla, where we were treated very poorly. Upon arriving to my scheduled appointment, the receptionist asked for my Driver's License and Auto Insurance, which I have no issues in providing. However, I have multiple correspondence through e-mail with the Marketing Manager, Amy Martinson, not stating or informing and without instructions to bring anything, just to arrive and drive. Quite surprised, I agreed to provide my auto insurance coverage policy and willingly walked back to my vehicle to retrieve my auto insurance. When returning with the Auto Insurance Coverage Policy Page in my hand, the Driver, by the name of Richie at O' Gara Coach La Jolla charged at my fiancé and I, waiving his finger at my face, stating that we will only be passengers today. I was invited to drive by Amy Martinson from O Gara Coach La Jolla and had made a scheduled appointment for me to do so and the words from Richie had me in disbelief.
Driver, Richie had mentioned that there were other invited guests that drove earlier, however when talking about our driving experience, Richie had told me that there will only be three choices. One, to walk around the facility to look at cars. Two, be a passenger. Three, or leave. I am at this point in a state of shock. I had responded and let him know that I provided my auto insurance and they have already copied my Driver's License for their records. Before I can ask why I cannot drive the vehicle that I was invited for, Richie rudely stated, there is no driving today for you. I do not understand why we cannot test drive the vehicle I was invited to drive. Richie's response to why we could not drive, because we would be disrupting his schedule and their upcoming appointments and noted that no matter what, I will not be driving at all. I responded by letting him know that I have given the required Identification and Auto Insurance, and he responded by stating, let me tell you again in English, you will not be driving today and will only be a passenger. I responded by letting him know, I understand English (It is the only language I speak), and that it was not a big deal if I drove or not, however I provided the required documentation they requested. It would seem that I was stopped initially to provide such information to drive and once providing that information, I was told regardless if we had the Auto Insurance Policy Page, I will not be driving. Then he continues, by saying, if I say it in three different languages, will you understand? He also stated, even after Amy had invited me to drive, Richie said, we do not even need your Auto Insurance, because you are not allowed to drive. Dumb founded, I responded and let him know I clearly understood the first time, but made no sense and Richie was already in an aggressive body language. He continued by saying you can either be a passenger or we can take this outside. That sounds like a threat. At this point in time, Richie points to the Managers office and stated Thomas Hodges (Lamborghini Brand Manager), that I will not be driving.
I spoke to the Thomas Hodges and informed him of what just happened. He responds by stating, the driver, Richie is not associated as an employee of O'Gara Coach La Jolla, but was sent as a driver from the Lamborghini Factory. My fiancé responded with, regardless if he works for you or not, he is representing your name (O' Gara) on his shirt, the company professionalism and the company service and Thomas responded, racecar driver's have those attitude. This is unacceptable. I have never felt so mistreated and disrespected and offended. My fiancé stated that we were both offended on how Richie had spoke to us. I responded and let Thomas know that we had no issues of being a passenger only, however being treated poorly as well as agreeing to be invited to drive and upon arrival was threatened and straight forwardly was spoken to with disrespect and with aggression. I had to cancel an important business meeting just to experience this exclusive event. I lost important business transactions arriving to my designated scheduled appointment at O'Gara Coach La Jolla. O'Gara Coach La Jolla wasted my money, time and was approached with aggression in front of my fiancé.
As a business owner, I know the quality of service a business should provide and to respect the customer. Richie, the driver, representing O'Gara La Jolla on this day, has failed to meet the simple expectations of customer service and respect and threatened and offended my fiancé and I.
I request to have this matter to be investigated and resolved appropriately with disciplinary action. O'Gara did not give us proper instructions before the event and we walked out without any resolution. read more