My wife and I ordered a takeaway from OCha (we have done often before and have always been impressed).
My wife (a vegetarian) ordered a vegetable yellow curry. On arrival my wife was halfway through eating, when she said to me she thought she may have just eaten some chicken. I inspected the dish and it was clearly a chicken curry, not a vegetable one.
I called the restaurant with the issue, and they suggested they would replace it, refund the money, and give me 10% off my next order. Throughout I got the feeling that they doubted I was telling the truth - the kitchen insisted that they had not sent a chicken curry. I was asked to return the chicken curry when they arrived with the vegetarian replacement. I put back what I could in the container, and gave it to the delivery person (who didn't apologise, either) in exchange.
A little later, I received a call from the restaurant, asking why I had returned a half eaten curry if my wife was vegetarian, saying that the chef was angry (!) and the impression that I had offended the restaurant (!). I should stress that my wife is a lifelong vegetarian, had just eaten some chicken because of the restaurant's own incompetence, and I was being made to feel like I was lying/had done something wrong! Why I would I waste my time, and delay my dinner?
I was gobsmacked at the treatment we got from the restaurant - most restaurants would bend over backwards to apologise for such a stupid error. I'm really disappointed as we like the food very much, but the service we received tonight was really awful, and we won't be ordering from there again.
The food is great, but the service is woeful. read more