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    O'Brien Concierge

    5.0 (1 review)
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    1 year ago

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    Keys Home Inspection - Electrical Inspection

    Keys Home Inspection

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    John came by for a custom inspection we had requested, and right off the bat, he was great with…read morecommunication--kept us updated when he was running a little late. When he arrived, he really took the time to listen to our concerns and even asked to see some photos to get a better idea of what we were dealing with. After taking a look, he explained that the issue was actually outside the scope of what he usually inspects. But instead of just walking away, he stuck around, explained everything clearly, and gave us some super helpful advice. You can tell John really knows his stuff. He was professional, honest, and didn't try to sell us on anything unnecessary. In fact, he insisted on not charging us, saying he likes to "sleep peacefully at night." That says a lot about his character. He even sent us detailed suggestions on how to handle the problem--what kind of work would be needed, the materials to use, and even what kind of handyman to look for. He also gave us a few referrals to get started. We were originally planning a much more expensive fix, but thanks to his knowledgeable advice, we are able to switch to a more practical option and hence cut the cost in half. We really appreciate his honesty and guidance. He is the kind of handyman you would like to work with, especially for people like us after working with various dishonest handman/plumbers...He is definitely someone we'd trust and would go to for our future home improvement projects.

    Just a quick update to my previous review written on 9/26/2021…read more First, NOTHING HAS CHANGED about the positive review I wrote about John's services, however after some time has passed since we first met John, I do want to add that John is absolutely and truly one of those people who keeps his promise of "feel free to reach out to me in the future and I will get back to you on it". Despite having completed our home inspection many months ago, as we settled into our home, we realized small things here and there that we didn't notice earlier. Every time we encountered something new, we thought any one of these questions - What can be causing this? How did this happen? How can we fix this? Will this cost much? Is this a small or big problem? The bottom line was where do we go from there?! ... JOHN to the rescue! Every time we had a question, not often, but the few times we did, we took John up on his generous offer of reaching out to him and, NOT ONCE, did John fail to respond within 1 day! Not only has John been extremely cordial and professional with every communication we had with him, but he takes the time to write out detailed, technical and specific instructions on how we could resolve our home issues. Honestly, we would be so lost without his guidance and advice, but he has made our transition into our home less stressful. Like I said in my earlier review, John was recommended by our realtor and we truly believe this was, hands down, the BEST recommendation out of all of the recommendations we received.

    AAA House Doctors Engineers & Home Inspectors - This is the original realtor picture can see the stain

    AAA House Doctors Engineers & Home Inspectors

    (20 reviews)

    Pros: very personable and sweet, talks up integrity…read more Cons: fell way short of the bar, he missed the fact that two of the three showers in the house that we had him inspect and subsequently purchased have severely leaking showers that leak to the floors below!!! We paid extra for a mold test and have asked for the results multiple times over 3 months and have never received. I firmly believe he never submitted the test and pocketed the cash. I wouldn't recommend and would never use him again. Zero follow up on his part. *Note before AAA makes any more excuses I have 4 months of back and forth texts trying to get the mold report and him not responding.

    Reviews are important. For a first time home buyer, three things are essential: luck, a savvy real…read moreestate attorney, and a sharp home inspector. Our home inspector, Ray, was integral to us making an informed decision before taking the leap into home ownership. Ray was prompt and easy to get in contact with; he was always accessible via text or email. During the inspection, Ray did a thorough visual inspection and offered tips and useful information regarding what he saw. Our particular home inspection lasted about 2 hours and included a test for radon, mold, and oil sweep. We received our extensive inspection report within 24-48 hours of completing the inspection (radon and mold test results took roughly a week since the samples needed to be sent to the lab). We (and our attorney) were very glad that we were provided with such an in-depth report as we contemplated next steps. Ray is a licensed P.E. and his structural expertise was much appreciated. Thank you so much Ray for being a part of this process with us.

    Hilliard Construction - 25 cedar st Highlands

    Hilliard Construction

    (5 reviews)

    The team at Hilliard is always a pleasure to deal with. They made all of my home projects simple…read moreand hassle free and the work was A+ quality. I call them for all my remodeling and design projects.

    Let me clarify, from our experience and listening to anyone who has hired a contractor, all…read morecontractors pretty much the same. Hilliard no different. We were impressed at first, being we purchased one of the first premier new homes by Hilliard in the Highlands on Bay Ave. However, if you are a buyer of any new Hilliard construction home, beware. No customer service. We have had a work list for over a year of concerns and promised would be address, we have been ignored. The owner "I am always around town" is never to be seen now, just his workers whom are very good and nice guys. Hilliard will promise you the moon and show concern, once monies pass hands seems done deal. Hilliard has had many land use issues in Highlands NJ. Before the bottom fell out, we referred Hilliard to friends for a new home purchase which the friends did purchase. They had to back out of deal because of non compliance of land use requirement, months later. They were virtual homeless for months. Hilliard showed no urgency to resolve which made us look foolish. Now we have to deal with our issues on our own as well as having an AC unit parallel to our patio deck. Very disappointed and quite bothered. We paid a "high price" for the house with no mortgage. Lesson: hold onto your escrow account till all is done to your satisfaction before releasing.

    O'Brien Concierge - home_inspectors - Updated October 2026

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