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Services - NW ReVisionary

Construction design services

Deck construction

Detached garage construction

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4 years ago

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South Hill Construction

South Hill Construction

(35 reviews)

We hired Juan about a month ago for a shower remodel. Overall, the work is ok, but definitely not…read moreprofessional quality and left a lot to be desired. The good: -competitively priced, one of the cheaper quotes we received -good quality materials: porcelain tile slabs -frequent communication -finished product seems to be functionally ok, for now -we had a toilet leak during the construction period, Juan reseated the toilet properly and fixed the leak promptly, this was much appreciated. The bad The work was overall sloppy, in many regards. First and foremost, after Juan installed the valve and plumbing, they caused a small leak into our living room below during water testing. This required them to open up the ceiling downstairs, dry it out, and patch up the drywall and repaint (see pictures below). This honestly freaked me out and increased my vigilance throughout the project. During shower door installation, they cracked one of the slabs requiring it to be replaced. This was fine, but the waterproofing patch job looked uneven and thin, but they did come out and re-coat it after I brought this up. The shower door hinges were poorly installed initially. The screws were not countersunk and sticking out; I even confirmed with the shower door manufacturer that this was not correct. We had a lot of back and forth about this; Juan eventually replaced the screws with ones that fit more properly. Wall edge at the end of the shower looks very uneven, and the caulking has cracked and the wall on the tub side even has a hole in it at the transition. On the last day, I asked them to replace the shower arm to raise our showerhead, as it was low; I purchased a gooseneck from Lowe's myself, but Juan initially told me "you can do it yourself" however because they already installed a standard shower arm. He did end up putting it in at the end but it was installed improperly; it was crooked, so I decided to replace it myself afterwards as I was already quite stressed with this project already and this was a simple fix. After taking the shower arm off, I found no teflon tape on the threads, but instead a thin layer of some kind of goo. I'm not a plumber, but teflon tape is generally recommended to seal the threads. I cleaned the threads off and installed the shower arm with properly applied teflon tape with a thin layer of pipe dope. At least the copper elbow in the wall felt solid. Overall, the wet area seems ok, we're not having any leaks (so far), and the shower is functional; however, I felt the project was rushed, communication, while frequent, was poor, and the end product is just sloppy. In the end I was told "I worry too much about everything." I'll post the pictures of the areas of concern and you can judge for yourself. We saved a few thousand dollars, but in hindsight, I wish I hired someone else and saved myself a lot of stress.

Juan is incredible. Highly professional job, great communication and very reasonably priced.read more

New Heights Development - Looking over at the toilet room that was given extra insulation for privacy.

New Heights Development

(4 reviews)

We're very happy with how our bathroom renovation turned out. It was a substantial project, and the…read morefinished space is beautiful and feels like a huge upgrade from what we had before. The New Heights team was friendly and easy to work with, and when unexpected issues arose during the renovation, they worked with us to address them. We especially appreciated the care and craftsmanship that went into the tile work and the overall finished look. We're glad we took on the project and are really enjoying our new bathroom.

Nearly 4 months to complete, billing errors, and unsatisfactory workmanship - that was my…read moreexperience with New Heights Development, LLC. Initially told the job would take 3-4 weeks. In total, it took 4x longer - 16 weeks. Scheduling was consistently vague, and commitments were unreliable. Extra charges were added to the final invoice for tasks like installing a hood vent and four light fixtures. I was not notified of these additional charges before or during the work, and I only became aware of them upon receiving the final bill. Because this work was completed without prior notice or pricing disclosure, I was not given an opportunity to review the costs or compare prices beforehand. I was charged in full for work that was unsatisfactory, or not completed at all. (See pictures). I was verbally told that I would not be charged full price for certain incomplete work. The final invoice reflected otherwise. Things would be left unfinished for weeks on end. (The old toilet left in the bathroom, shed debris left sitting in the backyard grass). Several items took multiple trips. (Shower surround, door sweep, drywall repair). Some items are still unsatisfactory after multiple attempts. Some of my personal belongings were damaged, for which I received no credit or reimbursement. Contractor noted that they provided work at no charge. Several of those items were either included in the contract or work that was required to repair their work. They added the final payment as a charge to the final invoice. I had to have them correct their billing error. Had I not caught their error - I would have been overcharged. I have not received lien releases, which I requested.

NW ReVisionary - contractors - Updated October 2026

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