I'm not typically one to write reviews...especially negative ones, however, I have contacted NUVO first through their FB messenger page two weeks ago, and then again last week on their personal "contact us" page with no response indicating to me that they just don't care. Therefore, anyone considering having Lynn complete alterations, be forewarned!! -- I took my daughter's prom dress into her a month before prom. We went through everything she wanted/needed to have done and was quoted $200, and then reduced to $170 before we left when I about fell over at the price. We were told to come back 4 days before prom for her final fitting, which we did, only to find that the ONLY thing "done" was that she (had only) started creating the corset back. The hem was not done, nor were the sleeves even touched yet. When I asked about the sleeves (which were to be removed to make it a strapless dress), Lynn said, "oh, you still want that?" YES we still want(ed) that...it was one of the MAIN things my daughter wanted to make the dress look "right" on her. I had to send my daughter by herself to pick up her dress the day before prom since I had to work with cash for payment. I about fell over dead when she text me the invoice for a total of $235!!! I immediately called asking to at least honor the original quote of $200 since that's the amount of cash I sent with her. Lynn did reduce it (to which I'm AM grateful) but let me tell you, the work provided was NOT worth $200! Her hem was just tacked in a few places going around the bottom, there was no bustle done for her train (and therefore proceeded to get stepped on all night long of course), the sleeves were "done" but just so they barely resembled what we requested and lastly, the corset was created BUT didn't even match up on both sides!! She had 7 loops on one side and only 6 on the other (refer to pictures on the google review I submitted). Thankfully(!) I could hide it well enough with the bow that no one else knew but me and my daughter. It became clear to me afterwards that she obviously took on too many jobs and couldn't complete them properly--at least not ours. I work in the bridal industry and have, in the past, recommended Lynn to my brides for alterations. Unfortunately, after this experience, I will never send any of my brides to her. I don't want to have any association in the event that a bride's dress hasn't done as it should be. read more

Their seamstress is a crook . Please do not patronize. Terrible Service. Cheaper just to drive it into Chicago .

Wonderful service! I was in a bridal party and my dress came in all wrinkled, got it back in perfect condition! Service was fast too!

Outstanding customer service, excellent quality of work...It's difficult to find a business these days with traditional values, but Nuvo Cleaners is professional, fast, and customer-focused! My first time with Nuvo, I brought in a suit. I was impressed with their attentiveness and friendly service. After talking with "Michael," I could see the value they place on the garments they clean. They live and work in Chesterton, so they really value satisfied customers. They are committed to keeping you as a customer by offering exceptional dry cleaning. read more

Best around. Professional staff, family owned, and hard working people. No harmful or smelly solvents used. Quick turn around time.

Picked up my cleaned items to find a note attached stating that the dark colors had bled into the yellow striping on my skirt. The note finished by stating, "if you would like further clarification or information, we suggest contacting the manufacturer". I was disappointed that they ruined by expensive item, buy understand that things happen. What I do not understand is why they would charge me for the cleaning service they performed that clearly destroyed my clothing. It's not a lot of money, but the lack of concern and customer service is enough to say that they do not care about my business, and that I should spend my money elsewhere. And I will. read more

I came here with a large load of laundry that I had accidentally washed with a tube of bright red lipstick! I had just gotten back from a vacation, so the clothes were my brand new clothes picked out for vacation. I don't have the most money, but I can tell you what, Nuvo Cleaner's was so great!!!! They worked with me to identify the process needed to be done for each type of fabric (which really ranged velvet & lu lu lemon stuff etc) which items were salvageable, which they could definitely fix, and which they would do their damndest on, even if it took a little more time than just a typical same day dry clean. That is service!!! I had gone to another dry cleaner's who told me to throw everything away, because the cost of product and the time cost would be too much money and they didn't want to touch it. I was shocked!!!!! So coming to Nuvo was a breath of fresh air, and a breath of fresh laundry. I gotta say, I have all the clothes BACK AND CLEAN!!!!!!!!! And my wallet feels this was an exceptionally fair deal. Thank you so much. read more

My son had to come home quickly from college to attend his good friend's parent's wake and funeral. We brought in his very dirty dress shirt and suit on Thursday and it was ready and perfect by Friday's afternoon. They were so kind and generously did not charge us at all with condolences for our loss. What a true kindness at a difficult time. Will never go any where else! Thank you read more

Great people, chuck is amazing. Quality and great service combined is hard to find anywhere. Not the cheapest, but you get what you pay for and they're simply the best-----period. read more

By far this is the best dry cleaner I have ever used, anywhere. Better than the best dry cleaner in New York and the best in Chicago. Not only are their equipment and processes new, but also their knowledge and customer-service orientation are second to none. Moreover, their prices are fair. I am a major fan! read more

Highly recommended. Great customer service. I live in Valparaiso but drive to chesterton for Nuvo. They are that good. The cleaning solvents don't stink up the house either like others do. read more

I had a zipper replaced on a coat by the in-house seamstress, Lynn, at this Nuvo location. We were quoted $38 to pick up in a week and $48 if we wanted a rush service for pick up in 3 days. We opted for the rush. We were called to pick up the coat the next day. Indeed the zipper had been replaced, however purple threading was visible on the newly sewn in zipper (it is a black coat with no purple) and the stitching is fraying in some areas, unevenly sewn and does not look like it was sewn by a professional seamstress. I asked to speak to the manager and they would not refund our $48, or even offer a discount. They referred me directly to the seamstress who we were told was unavailable. They advised it would be up to the seamstress if the charge would be refunded. The zipper was replaced to avoid purchasing a new coat right before the holidays, but now a new coat is necessary due to the poor quality provided by Nuvo's seamstress and the fact that the coat has been ruined. Their sewing service is highly disappointing, as well as their customer service when it comes to customer complaints. I would avoid using their seamstress services. read more

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