I had a frustrating experience with Lorenzo from Redlands Dairy Farm, marked by poor communication,…read moreunfulfilled orders, and long wait times. Despite placing my order a day before pickup and staying in contact, Lorenzo, the staff member, was dismissive throughout. Below is a detailed breakdown of my experience, with attached screenshots of our text conversations and a comparison of the eggs from Redlands Dairy vs. Miranda Farms.
Friday, 10/4/24 - 10:11 am
Called to place an order with Lorenzo. He seemed annoyed and rushed me off the phone.
I told him I had an eye appointment at 1 pm but could be there around 3 pm. He said that was fine and the order would be ready for pickup by then.
Order: 1 gallon milk, 1/2 gallon goat milk, 1 pint Greek yogurt, 1 lb raw milk butter, 1 pint cottage cheese, and 1 carton of eggs.
Friday, 10/4/24 - 11:41 am
Texted my order but received no confirmation.
Followed up at 11:41 am to ensure Lorenzo received the text.
Friday, 10/4/24 - 3:12 pm
Called Lorenzo to confirm the order since I still hadn't heard back.
He said goat milk wasn't available and they had no glass bottles, but everything else was fine for pickup. He seemed annoyed again, but I confirmed I would pick up after my appointment.
Friday, 10/4/24 - 3:15 pm
Texted again to confirm our conversation and thank him.
Saturday, 10/5/24 - 2:42 pm
Called to notify Lorenzo I was on my way.
He then informed me they were out of cottage cheese, despite confirming they had it the day before. I was annoyed, but still made the trip.
Saturday, 10/5/24 - 2:49 pm
Texted Lorenzo, confirming my arrival time (52 minutes) and acknowledging the cottage cheese issue. He replied, "got it thx."
Saturday, 10/5/24 - 3:41 pm
Arrived at the farm and called Lorenzo, as customers must wait outside the gate.
Lorenzo seemed annoyed despite the advance notice.
I had mentioned paying with cash, but he claimed he had no change, so I Zelled him the payment instead.
Saturday, 10/5/24 - 4:06 pm
Texted Lorenzo, confirming I had sent the payment and was still waiting 25 minutes later.
He replied that bottling the milk was taking longer than expected.
Saturday, 10/5/24 - 4:23 pm
Lorenzo finally arrived with my order, but only brought the milk and eggs.
My 6-item order had been reduced to just 2.
Lorenzo mentioned he would refund me the difference for the missing items, but despite earlier claiming he had no change, he pulled a wad of cash out of his pocket.
Product Review:
Milk: The milk was fantastic, easily the best I've had in a while.
Eggs: Mediocre, pale yellow in color compared to the vibrant orange eggs I usually get from Miranda Farms (see attached photo comparison). The Redlands egg is on the left, and the Miranda Farms egg is on the right - the difference in quality and flavor is clear.
Conclusion:
Despite the great milk, this was an overall frustrating experience. Constant communication issues, missing items, and Lorenzo's dismissive attitude left a bad impression. Running a small business is tough, and I wanted to support them, but this interaction left me hesitant to return. I was tempted to give a 1-star review, but the milk was great, so I'll give them 2 stars. I've attached screenshots of our text conversation and a comparison photo of the eggs.