I initially called Nutmeg Livery Service on 5/11/2026 to schedule a car for 6/13/2026. I wanted to book early to ensure I had a car since that weekend there was a large wedding in the area and the World Cup was also that weekend. I left a voice mail (vm). I again called on 5/12 and left another vm. On 5/13 Tim at Livery called me back and stated in a voice mail that there was plenty of time to schedule a car for 6/13. I called back 2 minutes later and had to leave another vm. I didn't hear back.
I then called and left voicemails on 5/14, 5/18 and 6/1. I never received a response.
Finally on 6/3 I texted them. Tim responded and said "Our SUV's are all booked". Now we are left scrambling to find car service!
I made one last attempt to call. I received an answering service that left an urgent message for them. Tim called me back 30 minutes later. I explained the history of trying to book his service with no response. He was unapologetic and rude in his response. He stated that he cannot be expected to follow up on everybody that reaches out to him. I found that an odd response in light of the fact that I had tried for weeks to reach his service after he brushed off my initial request to book a month early.
Be warned. This isn't how I am accustomed to doing business. I value competence, responsiveness and politeness. I received none from Nutmeg Livery Service. read more
