In the pre-lockdown period, Taps is by appointment only and it is a very good experience. We had an…read moreassociate walk us through the process of figuring out the style of fixtures that we needed for our home from sink faucets to shower kit systems. They were very knowledgeable and are very helpful about all the different features and specs of faucets, tubs, shower kits, and all things related to plumbing hardware. You would not think about all these details until you have to buy the right faucet such as the length of the spout, the angle of the water spray, the value type that controls the faucet, the finish of the hardware, etc. You could literally browse for hours here with the amount of hardware that is packed in each aisle. They were able to walk us through all of this during our appointment and we left more informed. At the end, they sent us a quote based on our preliminary choices of plumbing hardware in a timely manner. I thought the experience here was very positive and can recommend people check them out.

(Editing to add: I slept in for the delivery, oh no! Realized when I thought to check the cameras a…read morefew minutes after the door bell in case it wasn't Amazon. Sweet driver actually stayed in my driveway a few minutes, just in case! So I got my toilet on time. Now I am kicking myself wondering if if would have been okay to tip him. I probably should have. Wake up!!!) I have had good experience with Taps. I prefer to look around the showroom first and then check in with reception to be assigned a sales rep. They have a good selection of quality products. I swoon at the tubs every time and dream of a master bathroom Reno. In the meantime, over the years I have replaced our builder grade stuff with Taps toilets (Mirabelle, Kohler, Toto), pedestal sink and faucet. No charge for home delivery, but a $10 surcharge because we are just out of Toronto. Very fair. If you have a relationship with any designers, then chances are that they have a good discount here.

I was pleased with the customer service and selection in the store. However, delivery is…read moreunacceptable. If you live in a condo without a loading dock, the palette is left outside. It's up to you to bring it inside. When paying thousands for bathroom fixtures, I expect better service.

I had purchased my whole Plumbing fixtures for our house when we started building and first time…read morevisit with my designer to pick the fixtures was very pleasant but after they received the full payment the customer service was horrible!!! I recall my super trying to communicate with them and had such hard time. Also they did not tell me that half the products once you purchase you can't exchange or return even if you haven't opened the box! One time I went in myself and there was a sales person on the phone and was being rude to whoever was on the other side of the phone and then he puts her on hold and starts badmouthing the person that he was talking to, I had to interrupt him as I was there to pickup the item that Ive called 100 times for and never received a response . Anyhow he was extreme impatient and rude! So aside from the first time I went in with my designer rest of my experience with them was horrible and I spent over $100,000 with them, now I'm building our cottage and I told my designer anywhere but Canaroma!

Note: Review is based solely on LOOKS, as opposed to customer service, quality of products, etc…read more Faucet & fixture heaven! Stunningly beautiful showroom, but it'll cost you. A standard single-lever faucet that looks like something you can get at Ikea was $800+! Again, I cannot speak about the quality and would never, ever, EVER attempt to buy anything here without professional advice first, re: experienced contractor, NOT a Ginger's salesperson. ;) (I'm just at the beginning of the sourcing for my renos, but I've never heard of any of these brands that were displayed here. You won't see any Moen, American Standard, or even Kohler here!) The sad reality is that most people would probably not be buying anything here, unless you're a doctor's wife/interior designer who has a client with an unlimited budget. Definitely a $$$$ place!

They sell over priced garbage. Waterworks are the worst quality fixtures you will find. We bought…read morethem for 3 bathrooms and they are horrible. the quality when it works is even sub par. One shower gets hot when someone uses the cold water. Seriously at the price they charge they surely should have a temp control valve in them. We have one shower set that never worked and we have had a plumber come back numerous times to fix it on our nickel and still doesn't work. Absolutely ridiculous. Avoid them at all costs and just use a more normal and better quality solution like Moen.

Great friendly service! I walked into the showroom without…read morean appointment , on Caledonia Road, and was immediately greeted by Design Consultant FATOSH KAYA. She was very patient with my questions on countertops, and knowledgeable in guiding me through the process. Also appreciated the many samples! Thanks again! Shamira

From the owner: The Porcelanosa Group is a leader in the manufacturer of ceramic products, kitchen and bathroom…read morefurniture, as well as architectural solutions ranging from facade systems to advanced materials for ceramic tile installation. Our product catalogue combines contemporary design and functionality, giving companies the ability to create versatile and aesthetically attractive environments. The diversity of designs and textures allows for complete customization, adapting to different contexts and business requirements.

Excellent experience at this little known store. Service was excellent; staff are knowledgeable,…read morehelpful and focused on ensuring a happy customer. Prices are very fair for the quality of product; selection is so much better than at the big box retailers. Big thanks to Erna, Cailin and Geoff for your help throughout the process. I purchased two vanities, sinks and faucets. I very much appreciate the in-store help in selecting my items; and the after sales follow up to ensure I was satisfied. My new vanities are beautiful and a high quality product. Highly recommend over a big box retailer if you are considering renovating your bathroom or kitchen. Also nice to support a Canadian company.

I try to support local businesses as much as I can before I jump at ordering on Amazon, but I just…read moreexperienced a second bad encounter at this store ( the first being a year prior). The service was rude and dismissive when I asked a question. Now, I didn't know that the gentleman was serving someone else one isle over, but they could have said "I'm sorry I can help you in a bit when I'm finishing with this customer in the next isle", but instead was very abrupt, and impatiently snapped that they were with someone else. Had I of know they were helping a customer somewhere else in the store. I would have waited patiently. Looking at some other very similar reviews, it looks to be a pattern of poor and rude behaviour from the owner. This is too bad, because the store itself has wonderful products.

Excellent Quality and Service! I ordered vanities for my…read morehome from this site, and I am extremely satisfied with their product and service. The quality of the vanities is outstanding and very durable. The design is stylish and modern, and the price was very reasonable. The delivery process was smooth and on time. I highly recommend this site to anyone looking for quality and affordability. Definitely 5 stars!

There was a chip in the vanity top as soon as we unboxed it. The manager was not very helpful…read more She proceeded to tell me that the material is fragile, and that we must have dropped it, even though we literally lifted it out of the box moments earlier. She told me she would sell me another, or offer me some touch up paint! I spent over three thousand dollars at their store for my renovation. I was expecting better customer service than this. Don't expect any good customer service at this store if anything doesn't go as planned.

From the owner: Muti Kitchen & Bath is a family-owned and operated business based in Toronto and Oakville, Ontario…read more Established in 1989, Muti Kitchen & Bath is about delivering high-quality design home décor products from around the world. Muti has now developed into a custom cabinetry business that still continues to maintain the goal of distributing high-quality products at affordable prices. Muti specializes in both modern design custom kitchens that are produced in Italy as well as custom transitional kitchens that are produced in Canada. Muti Kitchen & Bath prides itself on excellent customer service, leading and cutting edge design, and affordable luxury products. In addition to custom kitchens, Muti provides a wide selection of bath products including our in-house brand Veneto Bath which features a unique collection of vanities, plumbing hardware, lighting, bath, and kitchen accessories. Muti is currently operating out of two state-of-the-art showrooms, one 10,000 square feet showroom located in Oakville and the other 12,000 square feet showroom located in Toronto. In addition, logistics are provided out of their 30,000 square feet warehouse.

I was just sworn at by the 'manager' of the store. Called me a 'fucker' for trying to return a $10…read moreoil spritzer without a receipt. Never expected to be sworn at by an employee for simply returning an item that is defective. Exceptionally poor customer service service by Kitchen Stuff Plus!!!

Lots of choice. Reasonable pricing. Always something new and as much fun as a hardware store offers.read more

On recent delivery experience where I had ordered by phone and included the delivery charges, I…read morereceived a copy of the receipt only. After several email attempts and phone messages left unanswered I was finally able to reach Serge to arrange for delivery and get a copy of the actual invoice not just a receipt. When the delivery team called to say they were 1/2 hour away, I mentioned that my crew had already left for the day and they could leave it with the concierge. They told me that they could not deliver inside as it was curbside delivery only. This was never explained to me or I would have alternative arrangements to have someone there to move it. They said they could re-deliver at my expense. They took zero responsibility for not explaining that it was curbside only, even after I had told them it was being delivered to a condo and the concierge wiuld accept the order. None of this was explained and it cost me an additional $95 for another delivery. When I asked why they would not take responsibility for their own actions he was very rude, basically said it was my word against his. That saying it was not explained and it being explained were two different things. I did not record the call so at the end of the day I am out of pocket. I have referred loads of clients to them over the past couple of years because their pricing is cheap but I will definitey not be doing that again.

Everything you read about this place is true. While the products they carry are nice, they aren't…read morethings you can't find anywhere else. What you won't find at most places that you can find here though is a complete and utter lack of customer focus. For them, your loyalty and experience aren't even second to the business, they're dead-last on the list. I purchased 2 vanities from this place, at separate occasions. I had a pretty awful pre-purchase experience with the first one, but the product was nice and the price was right, so I wrote it off as a one-off. I'm generally pretty understanding, so I wanted to give them another shot. After a second terrible experience now, this time post-purchase, I can say confidently that this place could care less about your business or your experience. Places like this shouldn't be rewarded for treating people this way, considering how fierce the competition is out there. Avoid, avoid, avoid.

Its a nice a store! But the owner is rude and unbearable, not only she was breathing down our neck…read morewhile we were browsing, but we also had to witness her disgusting behavior and attitude towards her staff.

So rude... not one to give out rude reviews but the lady who worked there was incredibly rude to me…read moreand my family. Bad customer service and was totally unacceptable and treated us poorly. Owner was very VERY arrogant and could've much nicer considering my situation. Maybe I would've bought a bunch of stuff.. never going here again.