Front desk Jeanette, Friendly, Vanessa super friendly and efficient! Nurse Practitioner Osgood…read more great attitude towards my daughter since she wasn't feeling well. Clean well run everyone friendly and efficient. Thank you!

Appointment at 2pm with doctor Fogel on 2nd floor. Wait in line for front/check-out desk from…read more2:00-2:17pm, waiting in line as another 'patient' checks out. Get told by the front desk help the Doctor can't see me because I'm late, despite her telling him I was waiting in line.

I usually have a great experience with the facility and its operation. However, I'm not sure if the…read moreprovider was having a bad day or he is just very cold towards people. I hope I never encounter him again.

Horrible service takes 2 hours to get a physical lady was in the front horrible experienceread more

Dr.Arora and his staff are great! You can get in very…read morequickly for an appointment. Small office which is good because there aren't many sick kids there all at the same time.

Update for my review. Specifically for the Dr. Your lack of professionalism on the phone was…read moreshocking! As a doctor you should know how to conduct yourself in a more professional manner. 10 minutes after my orignal review posted the Dr called me. Before 8 AM. "Hello, I saw your review, I sent a text to our billing department and they will reach out. If you owe us, we will keep the money. If not we will refund it." Thank you for the update. It is crazy to get a bill 4 years later *side note a week later billing hadn't reached out and insurance said they didnt have a claim from this practice in 2021.* At that point the Dr did a 180 in tone, raised his voice and threw professionalism out the window. "We work really hard for all of our good reviews. You are just a keyboard warrior writing bad reviews and there is nothing I can do to have your review taken down". I said "excuse me. I wrote my experience with your practice." Instead of saying "I will talk to my team to get invoices sent out in a timely manner" you call me a keyboard warrior for writing a review about my experience with your practice. Original review: Brought my son here one time in '21. Visit went smoothly. 3 months later we got a bill. I called with questions, left multiple voicemails with no response. I finally got in touch with someone, I forget the specifics since this was 4 years ago, but they said they would write it off since it was an error on their side. May of 2025 we get the bill again. I thought it was a bill for a recent ER visit so I paid it. 2 days later I realized it was a bill from 2021 for this office. My mistake for not paying attention, but dirty business practice on their part. Years later you send a bill?

Great care, always available to help you. Making an appointment is easy. Online on phone.read more

After three years of visits, I am pleased to recommend this clinic. The husband and wife team are…read moregreat at their jobs, and their dedication is abundantly clear. Thanks for the care.

They were terrific. Friendly and fast and helpful. I was seen by Heather up front who very kind…read more Michelle the assistant was also very nice and dr Saygan took the time to help me without being rushed l. More like this and i might start believing in the profession again. On 4th of July they were even ready with a pharmacy recommendation since most are closed today. Thanks

So rude on the phone. Called to request an X-ray to be reevaluated. Lexi was so dismissive and…read morerefused to address our concern other than telling us we had to come back in. Called to verify a possible medical mistake on their part and they even refused to pass the message on or provide any investigative effort. When I told her I'd be placing a review she didn't care one bit. Well if you don't care for your patients or the service you provide then I don't care to ever use your facility again. Amazing how far good customer service goes for your business and how much a cancer answering your phones can kill it. Wow...had to add this because it shows a complete lack of awareness. Jeff the practice manager just reached out to apologize for my inconvenience and frustration however nothing addressing or acknowledging the rude staff. When an institution shows you what they value....believe them.

They have a nice selection of glasses/frames to choose from. That is where the positive ends for me…read moreand I walked out and took my business to Avant Guard Boutique eyewear. Their door says "walk ins welcome" I not only tried to walk in 2 times (each time was told no we don't Have room or time to see you...even though there was only 1 person in the entire place that was a patient). Then I made an appt and was there 8 min past the time and they said dr left right at my appt time (no phone call). I don't understand how they can say walk ins welcome when they have only 1 dr and he randomly leaves if no one is scheduled and even if someone is scheduled. I understand being on time is my obligation, but there was zero customer service and they couldn't even reschedule me for soon that day. They need to take down the sign that says walk ins welcome it's completely misleading. The prices of lenses seems average but that's all I was able to determine. Took money elsewhere and will never go back. They don't treat people with respect.

I stopped by this location to look at the eye glasses because I had been to another location and…read morethings didn't work out there. so I stopped at this VISION WORKS in Lake Pleasant Peoria Arizona and I had amazing service with Gaylon Walker great experience. when I went back to pick up my glasses after ordering them and Gaylon was not there but the other people working were just as amazing as Gaylon was thank you for the great experience

This office provided excellent care for me today. The PA was…read morevery good, listened well and was quick to understand the issues and symptoms. They cannot do labs, or write for scans so they are limited in what they can check for, and he did suggest I follow up with the ER so I could get those tests. Hope I don't have to, but I would go back there for sure.

By far the worst customer service I have ever experienced. My husband and I came in with my 8 month…read moreold daughter who was very sick and had been throwing up all day. We got there 15 minutes before they closed and the lady was SO RUDE. I understand we got there late but she at least could have been kind about her not being able to see my daughter. As soon as we walked in she looked at the clock above me and said "um we're closing??" with a tone that made me feel dumb for coming in when all I was trying to do was get care for my baby. She huffed and puffed and told us to go to the ER instead and kept talking to us with a rude demeanor, like she was appalled we would even come in. I used to be a server and if someone came into the restaurant even 5 minutes before closing we would still have to greet them with a smile and provide them with our service. I didn't catch her name but I just remember her having black hair. All I have to say is- don't work in health care if you really don't care about the health of people and only care about the moment you get to clock out.

I agree with another author--this is the best same day clinic experience I've had. I was seen by…read morethe triage nurse within a few minutes, into the doctor, over to X-ray and back within 30 minutes. I was walking out the door with a diagnosis and RX in hand within 45 minutes! But it's not only the timeliness that's impressive; the physician was really nice. I felt very comfortable with him and the support staff was very efficient as well. Go see them.

Fantastic service, friendly, fast and helpful, couldn't ask for anything more. So nice to find…read moresomething that works

This is the BEST Urgent Care in the valley!! They are nice, efficient, professional and get you in…read morewithin a timely manner You can sign in while you are at home and they will tell you when it's time to come in! Which is great when you don't feel well Dr Kevin Kon is the best Doctor I've seen in years!! He listens, solves your problem and genuinely cares. He has treated me for bronchitis several times. He has me return in 5 days to check on me. If I'm still not doing well he figures out a new program to help me get better. He is so good!! I tested positive for COVID-19 and I've been treated successfully by Dr Kon. They have me wait in my car and within a short time they take me in through the back door. Dr Kon got me through this hideous virus. I'm in the high risk category and was very sick for awhile. But thanks to Dr Kevin Kon I am doing really well Thank you Dr Kon, Zach and everyone at Next Care!!

Went to this location one time previously about two months ago with my daughter. It was a decent…read moreexperience. I was in and out quickly, with a $30 co-pay. Attempted to schedule today for another child in my family. After filling out paperwork online and prior to the appointment got text notification that I would be charged $100 co-pay. Attempted to call the location and resolve the issue ahead of appointment. Office staff that I spoke to did nothing to resolve it. Instead told me that I could do the appointment and take a chance that I would be billed the $100. I asked that she look up my daughter's chart to verify co-pay from July ($30) despite her ability to see that, she did nothing to resolve the incorrect co-pay that was going to be charged to me today. I canceled the appointment and unfortunately will not be back.

Didn't want to go to ER and back them up so I went to urgent care for a pain in my side. The…read morereceptionist was wonderful. I don't understand why folks come here and get attitude with the staff. The lady in front of me was so demanding and straight up rude. Seriously? Like it's going to get you somewhere? I was seen immediately by PA Carol...who was absolutely marvelous. Very polite, professional and spot on. It took her less than a minute to say, " It's your appendix you'll have to go to ER." They would send the info over..sure enough..as soon as I walked into ER, gave them my info..I was on to the triage room, where the dr was waiting. Did a quick exam and ordered a CT scan immediately. Later in the day, I had surgery. Thanks to the staff, especially PA Carol for being so attentive. I didn't really want to end up at ER but I'm grateful that is where you sent me! Best regards, Cindy

Don't go here. The receptionist doesn't even know the difference between the insurance company and…read morethe type of insurance. Got billed for a visit and it never got submitted to my insurance because she submitted it under the Affordable Care Act and not Blue Cross/Blue Shield of Arizona. She either needs to be retrained or find another job.