On 11-3 I bought what I thought was a nice looking Toyota Camry with about 20,000 miles…read more We had a minor accident, at which time I discovered that it had been in a major accident prior. It will cost me over $5000 additional to fix. Pictures attached. When looking through the packet of paper they gave me, I found 48 pages. with 22 requiring signatures. 1. It had an accident, and anything wrong is not our responsibility. Of course we spent several minutes talking about the Carfax, etc This was never discussed or mentioned, just included in the stack to sign. Of course the sales manager is talking about anything but what you are signing. 2.Vehicle history disclaimer. The dealer does not guarantee any Car Fax, or Equifax reports. But they are happy to review them with you. 3. Airbag disclaimer Dealer disclaims any knowledge presence, or condition of any airbags. Another words Caveat Emptor, LET THE BUYER BEWARE! 4. Disclaimer of open recalls There is no federal law for us to disclose any open recalls. So we don't. In summary, If you choose to go to Twins, read carefully, and tell the finance manager to be quiet. Buyer beware!

This place does NOT even deserve one star. Do NOT take your vehicle there for service. They are…read moredishonest and tried to take advantage of me. They gave me an estimate of $2200 when there was absolutely NOTHING wrong with my vehicle. They replaced a gas cap ($28) and charged me $250 for it. I took my car to another certified dealership only to find they lied about having a coolant leak ($450) and parking break pads needing to be replaced ($1500). Absolutely disgusting how dishonest they are and I wonder how many people were deceived into believing something is wrong with their vehicle when there was nothing wrong. When I called to discuss my concerns and if they take video of the issues they find. They hung up the phone on me and stopped answering.

I didn't buy a car, but I sold my used one using the Kbb instant cash offer in and out in under an…read morehour shout out to Hannah for making it quick and easy and not lowballing me unlike the ford dealership!

Do Not Take Your Vehicle to Defouw Automotive!…read more Defouw has undoubtedly provided the most horrendous customer service experience we've ever encountered with any business. They were negligent in diagnosing and repairing the vehicle, even after being specifically told which part to check. They misdiagnosed the vehicle on multiple occasions and returned it with the assurance that it was running reliably, only for it to break down each time. There were multiple instances of them reading the wrong ticket for other vehicles and refusing to communicate effectively. Additionally, they were misogynistic, conspiratorial, and extremely rude. They replaced the wrong part and refused to replace the necessary part as specified by the General Motors recall. They claim that service and diagnostic were refused, when, in fact, they were the ones who refused to work with the customer, stating that since the vehicle wasn't purchased from them, they didn't care. Service advisors are more than happy to go out of their way to intimidate customers to avoid being held responsible for Defouw's inadequacy. Additionally, they claim that all the issues resulting from their negligence were pre-existing, despite having no record of these issues during any of their inspections or any record showing that service was refused. I cannot under-emphasize their lack of due diligence, care, concern for customer experience, or professionalism.

I am so glad I decided to stay in town and purchase my new to me Subaru. I called them on New…read moreYear's Eve and was ready to make the trip that was 3ish hrs away. I stopped in my tracks when I was told some BS as to why there were NO PHOTOS of said vehicle. Just the one in the advertisement. I kept texting, asking different questions to Justin Dunn. I feel he just couldn't be bothered, but I was asking legitimate questions! I didn't want to make a long trip for nothing!!! He didn't answer me anymore. Oh well. His loss. I did purchase a car that evening and have been so happy ever since! If you go here, make sure you see exactly what you will be looking to test drive and get all of your questions answered prior to visiting!

Jenny in the service department was absolutely outstanding in the way she handled our recent car…read morerepair. She kept us informed at every turn. I am 100% satisfied with this dealership. Love our Subaru Forester and now we are road worthy for our busy season. Impressed with the cleanliness and quality employees.

Bought a ford explorer awhile back from them, just recently bought a newer version of the explorer…read morefrom them. Both great cars and would recommend to everyone I know!

From the owner: We are a family owned business located in Lafayette IN. We have been open for over 5 plus years. We…read moreoffer a wide variety of used vehicles for a great price!

Took my 2017 86 in perfect condition in which I bought brand new here to get replacement wheel…read morebearing... and they damaged my hood saying it flew open on windy day at low speed and they trying to charge me for replacement hatch saying it's not safe anymore. They are the only ones that's ever worked on my car. They agreed to fix hood but declined to show me visibility in how the hood is being fixed, which I stated in want hood to be brand new due to safety. I put in a recall ticket for fault hatch on this version of 86 earlier today. I'll be in touch with corporate office next week. 3/7/25

A few months back I was on the market for a Solar Octane 4Runner or maybe a solar octane Tacoma…read more Larry said he would find one from other dealers. He told me they didn't usually order solar octane 4Runners because it's an undesirable color. A couple days later he calls me back and said he found one that could be shipped to their dealership in Lafayette but it would be a $7,500 markup added on to the price... How does that make sense? It's an undesirable color which makes it hard to sell...but you're going to add a mark up. Talk about frauds. Dont shop here, never pay above MSRP.

Very good experience. Would recommend. Eric was very helpful from start to finish. I love my new…read moreNissan.

if I could leave less I would. had my my 2019 Nissan rogue towed there with a P0101 code ( mass air…read moreflow sensor. Had three sensors for them to reprogram or diagnose issue. They wouldn't try them without more money. Paid over $500. then was told my transmission was bad. SAME drivability problem I had it towed there for. Got two blocks away, check engine light back on. Got it home. SAME CODE P0101. Would not recommend for anyone. They won't stand by their work and do not properly diagnose.

I wouldn't buy a car from here again…read more If these guys ever get your phone number, they will spam call and text you, non-stop, until you buy a car. Unfortunately, we did buy a car from them. Within sixty miles, the car had a coolant leak. We call the folks down here that sold us the car, they told us to take it to a mechanic and have the mechanic call them. They would take care of it. The did not take care of it. Although the fix wasn't expensive, it was only one hundred dollars, it is the principle or it. The mechanic said it was obvious they tired to fix the leak, but the weren't able to. They still sold us the car and refused to even pay part of it. These guys fit the 'used car salesman' stereotype.

We purchased a used vehicle from this location. Chuck Myers is a great guy. He was very helpful in…read moregetting the process started. Rocky was our salesman. He took care of all the details to get us in the vehicle that was best for our needs. We highly recommend Chuck and Rocky!

These guys are a bunch of sheisters I did a Kbb instant cash offer and they called me instantly…read moreasking to see it only to lowball 1/3 of the Kbb offer ended up driving across the street to the Chevy dealer and got what was offered in the instant offer they lowball and waste your time!

After being a customer for 16 years, today was the last time I will give them my money. Service has…read moregone downhill very fast since the change in ownership. I went to the Quicklane Friday, August 2, 2024 for an oil change. I was told it will be at least 2 hours. The service rep asked if I wanted to make an appointment instead. We scheduled a time of 10am on August 6. However, on Sunday August 4, I received a notification that my oil change service was 10am on August 5. So, I called them up at 8am on August 5 to confirm when my appointment was. The caller didn't speak English very well and sounded confused. I decided to go in anyway. When I got there, more confusion as to why I was there. So my vehicle sat outside for 70 minutes past my 10am appointment. when they finally brought it in, it was another 50 minutes before they were done. During this time, I overheard several other customers complaining about the time it took them. And, when I got out to my vehicle, I found they were too lazy to place a sticker on my windshield to remind me of the next oil change, and they were also too lazy to reset the digital oil life monitor on my vehicle. If they can't do the small things, they can't be trusted. Never again. Ford of Lafayette Indiana has lost my business. If I could give zero stars, I would. EDIT: On August 8th, I received a call from Ford of Lafayette telling me their records indicated that my vehicle was ready for service and did I want to schedule. This speaks volumes for their inefficiency...

The work was satisfactory as far as I can tell. It's overpriced, surpassing the estimate I was…read moreprovided. Not by a lot but can't help but feeling a lack of trust here. The worst part about this place is the customer service, which was typically subpar on this visit. I shouldn't have to wait 10+ minutes for the employee when I return to pick up my vehicle. When I mentioned this, I was told, "You're early." Um, no. When the woman called me to say my car was ready, she said I could pick it up at any time.

Bought a car 1/2/26. First time honda buyer. Honda civic sport 2026. It is so loud in the car on…read morethe interstate can't use hands-free as the law demands. Hit a pot hole. I have every warranty they offer and they will replace the tire but not the rim. They are trying to fix the rim and now I have to pay for an alignment. Just don't you will be happy you didn't.

I just want to say thank you so much for helping me find my rav4, twice! Went to work today and…read morenever once did I struggle or feel like I was getting stuck! Best vehicle ever!

Great family owned business. Knowledgeable, affordable, friendly. I've gone to Del Real in…read moreLafayette and Frankfort for my last 4 vehicles and don't plan on going anywhere else in the future!