Absolute Failure in Customer Service and Integrity: Avoid Rohrman of Lafayette We purchased a 2022 Honda CR-V from another dealer (previously owned, 6,000 miles) and I called a few dealers including Rohrman of Lafayette in advance to schedule the first oil change for my collegiate daughter. I spoke with Kim, who was knowledgeable and courteous, and explained this was my daughter's first solo service experience, emphasizing our goal was routine maintenance. The resulting service visit was nothing short of appalling, demonstrating highly questionable sales tactics and a complete breakdown of management accountability. 1. Unnecessary Upselling to a New Customer While my daughter was waiting, the service team attempted to persuade her into expensive, arguably unnecessary work on a nearly-new vehicle (12,000 miles). This included: * Suggesting an alignment at only 12,000 miles. * Quoting $85 in labor for a $5 part related to a tire issue. 2. Sales Solicitation The most frustrating incident occurred while the car was in service. A member of the sales team texted my daughter soliciting her to sell or trade in her recently acquired Honda CR-V--the very car I had called ahead about and informed them we had just purchased! This blatant disregard for customer history and intrusive sales pressure while the car was on the lift is unacceptable. 3. Management and Refund Failure: Abysmal Integrity and Resolution The subsequent attempts to resolve the issue with management were a complete disaster, destroying any chance of customer retention. A. The Runaround and Lie: After four ignored contacts (voicemails and emails), General Manager Todd finally agreed to process a refund on 10/31. When the check failed to arrive, I contacted them again on 11/17. On 11/18 (9:32 pm) Todd apologized, claimed the issue had "fallen through the cracks," and stated he had personally gone down to get the check sent out. B. The Timeline Deception: When the check finally arrived, it was postmarked 11/24, a full six days later than Todd claimed he had personally gone down to have it sent, confirming that the General Manager was dishonest about the resolution process. C. The Ridiculous Refund: I had originally paid $200 for a package of three oil changes. Management refunded only $100, charging me the full, non-discounted price for the single oil change used and entirely negating the value of the prepaid package. D. Zero Service Recovery: Despite eight outreaches over two months of management neglect, at no point did Todd or anyone in management offer an apology for the poor service, or state, "We are so sorry this was your experience and would like an opportunity to regain your trust," or offer a full refund to compensate for the horrendous experience. The entire process was treated as a painful bureaucratic chore for them. Conclusion and WARNING I read some negative reviews before going here, but many were positive. I should have listened to my gut and encourage you to take this review seriously. The individual service staff (Kim and Marcia) were polite and responsive, but the systemic failure of the sales team and the non-responsive, and financial impropriety of the General Manager, Todd, are damning. My attempt to resolve this simple issue required eight separate outreaches over two months and resulted in a delayed check, an outright lie from management, and a ridiculous refund amount. Rohrman of Lafayette demonstrated that they do not value customer concerns, retention, or professional courtesy. If you want a fantastic, transparent experience from start to finish, I highly recommend looking at the Indy Honda dealership in Greenwood. Under no circumstance will I ever return to any Rohrman dealership and encourage anyone reading to take this review seriously before you choose to do business with this team. A Note to "Rohrman Cares" or Customer Service: Please do not respond to this thread. Your true behavior has been clearly demonstrated behind closed doors through more than two months of ignored calls, lies about shipping dates, and an insufficient, calculated refund. I have seen how Rohrman truly behaves, from what I read here Todd's behavior and job performance must be known to Rohrman leadership and a public, performative response is neither wanted nor necessary. read more

Bought a car 1/2/26. First time honda buyer. Honda civic sport 2026. It is so loud in the car on the interstate can't use hands-free as the law demands. Hit a pot hole. I have every warranty they offer and they will replace the tire but not the rim. They are trying to fix the rim and now I have to pay for an alignment. Just don't you will be happy you didn't. read more

Before sharing the negative, I should say that we owned a 2005 Honda Pilot from 2007-2014, and we took it to Rohrman Honda for scheduled service frequently. It was almost always a positive service experience. We love Honda vehicles, and we recently purchased a 2026 Honda Passport from Rohrman Honda, and our salesman, Derrick was great. Unfortunately, our latest two experiences with the service team at Rohrman Honda have completely soured us on doing any more business with Rohrman in general. The current Rohrman Honda service team is unethical, unprofessional, rude, and seemingly incompetent. My son took his 2016 Civic in for an A/C warranty issue. Honda extended the warranty on the A/C system, because they were aware of design flaws within the system. They replaced part of the system, and it failed again about a year later. My son returned to them, and they said that he had declined to have them replace the compressor as part of the warranty service. That is a lie. They replaced the compressor, and within a few months, the A/C system failed again. This time it was the evaporator. They said it was not part of the warranty, and they quoted $2,400 for the repair, which seemed ridiculous. I later called another dealer in Indianapolis, who quoted me $1,700 for the same repair! I left the car and told Rohrman to proceed, because I had to go out of town and couldn't hassle taking it to Indy, where the next closest dealer is located. I also said that I was going to contact Honda Customer Service, because I felt that we should not have to pay that much for an ongoing design issue. They said they would get the car in either late the same week or worst case Monday/Tuesday of the following week. I filed a claim with Honda and was able to get the repair down to just over $500, because we had owned 4 Honda vehicles. I called them repeatedly on Tuesday and Wednesday, and our Service rep, Brian, was never available and would not return calls. I had to finally ask for his boss, who told me that because we filed a claim with Honda, they put another vehicle in front of ours. It took 3 weeks to get our car repaired. The A/C still does not work well; it gets hot when the car is idling. I will not take it back to them again, because I have no confidence in them, and they seem unethical enough to do greater harm to the vehicle. I also won't take our new Honda to Rohrman for warranty service. Make the trip to Ed Martin Honda or another dealer in Indy. It's worth the drive. Rohrman Honda does not care about customer satisfaction, and they don't seem competent. read more

Brought my car in for a recall to the service dept . When I scheduled the appointment I was informed by the service department it should take less than a hour . When I arrived , the gentleman explain that it will take couple of hours . The tryed to explain that is not what I was told when I made the appointment. If I knew that I would have made arrangements. Explaination was based upon our workload it will take longer . I replied if that was the case why would I be told it should only take less than hour . The service manager and the service writer are very unprofessional and rude . Avoid the service department at all costs ! Supposed to get a loaner vehicle due to the recall read more

When giving the cost of a repair, please include the TOTAL cost. My total cost was $300 more than I expected and I was told this was for labor. read more

We were going to purchase a 2025 hvr, dealership tried to over charge $599.00 in fees by installing a anti theft device We did not want or ask for, then the sales man said they install on all cars and will remove it if asked then got hateful that we went elsewhere. No hidden charges just straight forward deals, if looking for a trustworthy dealer go to HARE HONDA in Avon Indiana ask for JEFF read more

The work was satisfactory as far as I can tell. It's overpriced, surpassing the estimate I was provided. Not by a lot but can't help but feeling a lack of trust here. The worst part about this place is the customer service, which was typically subpar on this visit. I shouldn't have to wait 10+ minutes for the employee when I return to pick up my vehicle. When I mentioned this, I was told, "You're early." Um, no. When the woman called me to say my car was ready, she said I could pick it up at any time. read more

Do NOT go here. I took my car in to have the AC repaired under warranty and my car was damaged while in their possession. They were completely unprofessional about the whole process. First they said they took before and after pictures of the vehicles when they come in and when they leave. Then when I questioned them about it and brought the car back in to see said photos, conveniently they did not have an after photo. Not to mention Honda of America also said that every shop should have cameras recording every vehicle being worked on. After multiple attempts to contact them about the situation I was finally told by the service manager, Adam Adrian and the General manager Mr. DUNWOODY that they came to the conclusion that it must have been done by a trailer hitch backing into my car. Total bs. DO NOT TRUST THEM. Go to any other dealership other than Bob Rohrman Honda off sagamore Pkwy in Lafayette. read more

Bob Rohrman Honda - Damage done to my vehicle while in Bob Rohrman Honda possession - Car Dealers Near Me - Lafayette, Indiana

This is for the Service Department. I need a semi-emergency repair done while visiting my daughter in W. Lafayette. I knew what the issue was and the service writer, Chase, was super helpful working with me. Sometimes service writers dismiss whatever a customer tells them, especially if you are a shade-tree mechanic, but Chase listened closely and was very willing to work with me. They had the part I needed in stock and had me back on the road in a few hours. I had looked at doing the same repair earlier and knew the price was spot on the expected market rate which can be unusual for a dealer service department. They did not upcharge me or claim I needed unnecessary repairs. read more

My daughter took her nine month old Honda in because her cruise control stopped working. The service manager drove the car with my daughter and told her that there were several things that could cause the cruise control to malfunction such as a rock, construction areas, highway driving and damage from mice. None of these would be covered by the warranty however. The bill for the damaged car radar/cruise control would be $1600 and would only be covered by my insurance. My wife called and she was told a rock probably caused it and would not be covered under warranty. The car had a small scrape UNDER the left side of the front bumper caused by running on top of a curb. This scrape is at least twelve inches away from the radar and happened four months prior to the malfunctioning cruise control. They told me this curb scrape was the cause of the damage. I disagreed. Initially they said it would take a week to get a Honda representative to take a look at it and I would have to leave the car there for the entire time unless I paid $99 for their diagnostic fee. I balked at this and consulted my daughter about alternate transportation. After only FIVE MINUTES the service manager called me back and said he contacted Honda and my warranty claim was denied. It was now official, sorry, your insurance will have to pay for it. So we went from a week to five minutes to get the official answer. He later showed my daughter the text showing the warranty denial. I thought Honda might use a more official form of communication than a text. I was getting a feeling that there was a big difference in how the dealership and in particular, the service manager, would be compensated if it was a warranty claim or an insurance claim. Even if this was caused by the small curb rash underneath the left front bumper, the car should be able to withstand this and not result in $1600 in damage. Normal wear and tear, I bought a reliable Honda not a toy plastic car. The service manager dug in and became quite rude stating that he would ensure that the warranty denial information was annotated in Honda's system and I would not be able to take the car anywhere else in an attempt to gain a favorable outcome. I told the service manager that my only recourse would be to leave a bad review. He screamed, "Are you threatening me?" I took my argument up the chain to the customer service manager and the general manager. Lip service, more polite but same result. read more

I bought my Honda Civic here in 1996, and as of 2014 it is still running reasonably well for an 18-year-old car. I credit this to using their service center as much as possible. I made the conscientious decision to go to the "dealer" for my automotive service and have not regretted that choice. I know that it is likely that there are places just as good and perhaps less expensive, but that requires a lot of luck in finding. Besides, it is so straightforward to go to a place that knows the recommended maintenance schedule without a great deal of exposition, and there is value in that. Besides, I consider their prices for routine maintenance to be quite fair. Oil changes are comparable to other locations, and when less-frequent "larger" maintenance is needed, I am impressed into the number of checks performed on my vehicle. I do wonder if some repairs are perhaps more expensive, but I suspect that for the oddball repair this would be the best place to go regardless due to the availability of parts. Plus they, like many dealers, over shuttle service for drop-offs. Highly recommended for Honda service. read more

Bob Rohrman Honda - This is the front of the dealership, eh? - Car Dealers Near Me - Lafayette, Indiana

My mom was looking to trade her newer Jeep for a bigger more comfortable vehicle with a lower payment. Everywhere we went they said not possible because of the negative equity. At Rohrman Honda, the salesman Chris with the help of the finance manager were able to buy her vehicle, get her into a great vehicle for $100 savings every month. Bye bye negative equity! They definitely worked for US! read more

Very poor and incompetent service in every way. Took the car in so they could replace a recalled airbag and have had car issues ever since their "work." Immediately after the airbag replacement, the vents have been blowing only hot air, much hotter than the outside air temperature. This issue with the air temperature did not exist before the airbag replacement and began, literally, immediately afterwards. This problem is clearly their fault but they refuse to take ownership and want to charge $50 to diagnose it. Isn't that a convenient business model? "Fix" a recalled vehicle, cause damages while you do it, and then charge the customer both to investigate the damages that you caused and also to repair them. My sole experience with their "work" is negative, so it would only be foolish for me to expect any sort of positive outcome after future work. I will be taking to my vehicle to Guaranteed Transmission for all necessary repairs since I have had only good experience with the competent and honest folks there. And if there are any more recalls on my 2006 Civic, I will do what I should have done with this airbag issue and take the car to a Honda dealer in Chicago, St Louis, Indianapolis, or simply wait until I'm back on the East Coast for the holidays. Look at their other reviews, people. It is clear that Bob Rohrman Honda is not an honest or competent service provider. read more

If I could give zero stars I would. I bought my Honda from them in 2001 so I have been a long-term customer. I could have gone anywhere over the years to get oil changes but I always took my car to them. I will NOT ever step foot in that establishment again. I dropped my car off on Wednesday for an oil change. I also wanted them to look at a possible fuse or switch that was out as the noise that signals the keys are in the ignition and the lights are still on was out. I told them to call me before they did any work other than the oil change so I could know how much the fuse/switch work would cost. They called and said that it would be $67 for the blown switch but that my brake pads needed changing and the rotors needed resurfaced. I asked how much the total cost would be if I went ahead and had it done. He said $298.40. I spoke with my husband and we agreed that I should get it done as we were about to take road trip next week to the east coast. A few hours later, they called me back to tell me that they had misquoted me on the final price and that it would actually be $510. I told them that was a problem as I didn't have that kind of money and that if I had known it would cost this much I would have never agreed to have the work in the first place. The guy said it was his fault for not reading the paperwork properly and went to put his manager on the phone. The manager then said he could give me a discount for $465. I told him I was not paying anything over the original quote as it was NOT my fault that they misquoted me. I said it was unethical to do this to their customer. I then had my husband call as I felt like I was being taken advantage of because I was a woman. My husband repeated the same thing I did. That we were not paying for their mistake. Plus they were now trying to charge me for a leaking oil pan that was never mentioned in the original phone call with the brake pads. It was total crap. My husband threatened to contact our lawyer. The manager replied with, "I'm sorry you feel that way." An hour later they called back a third time to say that after talking it over they were going to charge me $299 and was that okay? I said, "well, yes because that is the original price you quoted me at." I went in and picked up the car. The guy who returned my paperwork admitted that it was his mistake and that he didn't see the oil pan issue when he originally called nor did he understand exactly how long the work would take. He said I was only charged for the parts not the labour. I ended up paying the original amount quoted to me BUT, I find it unethical that they would even attempt to make me pay more. That they even called me with two bogus quotes and a crap "discount" when it was their mistake. You can not quote a client one price and then realize you are wrong AFTER you do the work and expect them to pay it. I wonder how many times they have done this to someone else. Someone, unlike me, who ended up paying the overage! That's what really burns me. That someone else in my shoes might have been swindled into paying it. Because of this fiasco, I will NEVER bring my car back to them. I will go somewhere else for my automotive needs. I am also going to tell everyone I can about my experience there and warn people that this kind of thing actually goes on. They lost a long-term customer that day. And they didn't even care. read more

Perfect. Like a Mama Bear love 4 my car! I don't know the sales department, but the service department here at Bob Rohrman Honda is DYNAMITE. I have NEVER been wronged. They have NEVER over charged me. They know me by name from 6 years of coming only here. People always "word of mouth" that all dealerships are more expensive. I absolutely disagree. If you have a new car, take it everywhere else for 5 years, and then go to a dealership, It is hard to get the car to their Brand expectations with mismatched parts. My Honda Civic has been taken care of very well. Whenever I want to get in, I schedule an appointment always within a week or less at my own convenience and get the free "loaner" car to borrow so I don't have to wait. They are almost always done with my car in 4 hours or less too even though since I have a loaner and tell them to work on it when they can and I just need it back by closing time at 5 for a same day return. They are done before lunch pretty much ALWAYS. If not, they would CALL me and tell me any discovery made and how much it would cost. This is why I kindly must disagree with the prior reviewer. I am also a long term customer there, only there, for my Honda, and not just for oil changes. When recommended maintenance is requested, I do it. Here is the deal after 6 years. When break pads get from 10 to 2, it IS time to change them. They do an oil change and tire rotation every time or every other time as the cars manual recommends. I keep all my paperwork and they never stiff me. My break pads and tires wear down evenly and exactly as expected. If I DON'T change them I know that the rotors WILL be ruined and I will need to have those fixed too and its my fault then. I might wait a week or two for a paycheck sometimes, but I follow the advised maintenance. How can they ever tell me I need rotors when I just had new brake pads? How can they tell me I need new brake pads or anything when THEY do it all and track it all for me and my car. They don't abuse it, they know my cars everything, and only advise correctly. A price given at the beginning is always a QUOTE. When new stuff is discovered, they call you to discuss the findings, suggest their recommendation, tell you the NEW QUOTE because something else or more needs done, and then you accept or decline. At 55,000 it was nearing tire changing time. Tires need changed at a certain tread depth or mileage help used as a guide. Civic tires are made for 65,000 and certainly could go to that. I told them I needed to save up for that type of investment, and did my research. Compared to non dealership comparisons, it would be like $600 for for tires at tire barn that aren't exactly the ones for my car and guaranteed to 50.000 or low tread. The Honda Service dealership would be about $650 and be the EXACT tires my car came with and the quality of product that goes with the Honda Brand I can't disagree with. Service, parts, time, labor, tires, and a loaner car for the time being worked on for $50 more AND guaranteed until 65,000 miles or low tread. That is a heck of a value for $50 more. (Something like this with the #'s - I am a girl here discussing car parts). Buying my tires there was the absolute best and led to many more blessings: There was a recall on my car and model. The Honda Civic 2006 that had nothing to do with the service department but w/ Honda Brand itself. Honda & the service departments honorably corrected the problem. The rear axis (girl here again) was off at the 6-7 year mark on this year/model and was causing uneven premature tire wear. (NOT service departments fault, they were empowered to CORRECT anyone who brought their car in of that make and model for the free replacement rear axis for all no matter where your prior maintenance was). I missed a letter in the mail and at my oil change they notified me of this and called and asked and told me it would be free. Then, at 95.000 approximately, not 100,000+ told me I needed a tire change again and discussed the logistics of it. I was the star key customer for the FREE tire premature replacement claim due to my managed and documented care. The service guy got me all the information, two copies of my bill, and added his name and number on the official form for the Claim HQs. My second set of new tires are reimbursed. They were nearing the end of their life cycle, but since not quite due yet and I accepted the cost of changing them as the axil caused problem, the Honda Brand claim reimbursed. So I got the new axil. I did let them change my tires and they well documented evidence that there was indeed irregular wear from the problem and to call them with any concerns at all for info on this car and this claim. In the end, free axil, free tires, and full tire reimbursement. My attn to correct maintenance needs saves me money and HUGE bills later. Just like health care, preventative care with f/u and treatment is necessary for cars! Love this place! read more

Bob Rohrman Honda - Waiting on headlight change. Free popcorn machine! Plus at checkout I always get a free big muffin... Or two! Love it here! - Car Dealers Near Me - Lafayette, Indiana

Came in to get my oil changed and over the course of an hour. I have heard and seen two service techs come out of the shop and were very vocally fighting with each other and yelling at each other to get back to there booths. The office cashier was busy with arguing with an elderly gentle man this isn't her job and no one communicates around here. Along with her arguing with employees because they didn't respond to her questions. By far one of the worst customer experiences I have ever seen at a car dealership. I can honestly say I will not return to this place for anything. read more

Poor customer service department. I asked the girl and the phone to check the computer to see if they have my correct email to receive coupons since that is the way now. Her words to me today was "What good would that do me?" Really.... i hung up on them and scheduled with Jiffy Lube even though ot cost $20 more read more

I've purchased over 20 vehicles in the last 15 years and this by far was one of the best car buying experiences I've ever had . Chuck Myers is honest and kept his word in the beginning and all the way til the end of the process as we had a two hour drive each way . You just don't find good people like him in the car business. I would also say Justin Rodgers was hands down the best finance person in the business as well. He wasn't rude , pushy or try to slide something past as majority of them all do . If I had to buy another vehicle tomorrow they would be the first to call. read more

Update: I went to sell the the CR-V I bought here a few years ago. Come to find out the lied to me. They gave me paperwork saying that it was Honda Certified and was a Certified Used Car through Honda. That was not the case. It was Certified through some random thing through Bob Rorhman that means nothing when you're trying to resell the car. read more

Service was friendly and quick. And they've got a nice waiting area. The guy who serviced my car even gave me some advice on replacing wiper blades, advice that's bound to save me money in the future. So yeah, all-in-all, a pretty good experience. Let's hope I don't need anything more serious. But if I do, this'll be where I go. read more

Awful place to buy a car. Nobody there is coordinated and usually takes forever to get anything simple done.

Check your VIN numbers on your CarFax. I was shown a clean CarFax on a car and was told it had only been owned by a school teacher that took really good care of it. When I go to resell to upgrade to a larger vehicle, the CarFax shows a collision that took out the entire back end of the car as well as recalled passenger airbags. My car is now worth less than half of what I paid for it. read more

I work at The Bob Rohrman Auto Group and would love to make sure the car buying experience is easy, inexpensive, quick and fun. This is "Jason Murray @ Honda" please consider talking to me first before you post about a negative experience. I will go out of my way to fix the situation to leave you feeling satisfied. And I want to say thank you to the customers that give praise and keep coming back : ) I hope to talk to you soon. read more

Bob Rohrman Honda - Car Dealers Near Me - Lafayette, Indiana

Last May we bought a new 2018 Honda Pilot from Bob Rohrman Schaumburg Honda. Initially we were satisfied with this SUV - that is until the winter temperatures arrived. At this time we found out that our Honda Pilot did not have a functioning heater. In fact when we brought it to Rohrman Honda for service, their data indicated that the air temperature coming out of the heater vents from a fully warmed-up engine was only 28°F. Rohrman Honda told us that our heater is functioning 'normally'. Their 'diagnosis' was based on a comparison to a loaner vehicle on their lot that also does not have a functioning heater therefore our non-functioning heater is acceptable!? Sorry to disagree Bob, but a heater should not deliver sub-freezing air into the cabin. This dealership is a joke! Incompetent, arrogant and unethical are my accurate descriptions of Bob Rohrman Honda. Save yourself the headaches and buy your next vehicle from a reputable dealer. Avoid this place at all costs. Watch this site for an upcoming video this winter where we will demonstrate we can freeze ice cubes inside this Pilot with the engine warmed-up and running. This will be titled the 'Bob Rohrman Honda Icemobile' video. We will burn a lot of gas doing this video but it will be worth it to share this story of their incompetence and arrogance. Bob, you have an open invitation to sit inside this 'normal' vehicle next winter - be advised you should bundle up and dress in layers. Bob Rohrman. thanks for the pathetic lack of warranty service on a new vehicle. read more

The amenities here are nice but the service staff are under trained/ under educated about the different Honda models. We moved to the area from NJ and have always had excellent service, the techs were always knowledgeable about our car. It was always a one stop, and then recommendations if not. However at Bob Rohrman, they were never able to fix our car under warranty, I had corporate Honda involved to teach them about our car model. Then we had another issue that they could not fix. I get that cars get faulty at times, but this Service Dept was clueless about what to do. Since we moved here, and they were incompetent and unskilled, we ended up selling our Honda and getting a different car altogether. We never have to visit Bob Rohrman Honda again. read more

I bought my first and second Hondas at Bob Rohrman Honda. Lisa, the finance manager helped me with everything both times. She sold me the cars and was there for the financial part too. I've bought other cars in the past, from the dealership, but Lisa made it all stress free and easy. If you need a good car and want a Honda, I'd definitely recommend Lisa M. at Honda. read more

Just bought my third vehicle from them. Their sales team always takes such good care of me and is so patient! This last time it took me nearly 3 months and 4 test drives to find the right car for me, and they never made me feel pressured or rushed. The service department is a bit slow, but they're pretty busy, so that's expected. Always such a great experience. read more

Two Ladies Shopping I was helping my friend shop for a car. We had tried two dealerships, not getting any help, don't know if they thought we were just girls and weren't really going to buy or what, but she was ready to buy... Finally we went to Bob Rohrman Honda(will be the first place I will go when I need to buy). We were helped right away and felt very comfortable. The salesman, Jason Murray, searched inventory and took us to other Rohrman locations to help my friend find a car. Jason never once pushed a brand of car on her, was knowledgeable in the different cars that we looked at, and made car buying easy and fun. Working in a customer service based job myself, it's easy for negative customers to post but harder for the positive posts ... when I have GREAT service I want people to know about it. Thank you Jason Murray, Bob Rohrman Honda. read more

I always work with Jason Murry! He is the best! He is always honest and straight forward with you! I've had several sales from him, and he never disappoints. And he always goes above and beyond for his customers. I would always recommend him! read more

Always good and friendly service. Chuck Austin is a wonderful salesman and has helped me numerous times. Service department is also good. Never a long wait. read more

Honda service in Lafayette IN is a disgrace to all Honda owners who have entrusted them with the care of our vehicles. I will NEVER take my Honda back to such an unprofessional, rude and disrespectful shop. They do not return calls, they are not trustworthy, they ignore the recalls and after talking to three "managers" regarding a very serious issue with my car, I was told three different "stories". Do not trust this company. They do not care about their customers and they will send you off in your car with problems that have not been addressed, therefore putting your life and the lives of your family in jeopardy. I'm beyond disgusted with this service center. I have been taking my cars to Honda service for years. After they fix my car the RIGHT WAY on their BILL, I will not return, nor will I buy a vehicle from this company again. Honda service puts the customer LAST. read more

I have purchased vehicles from Bob Rohrman Honda in the past and during the summer of 2010 my family and I had to leave Lafayette Indiana to follow my husband's military career. I knew some day we would need another car and I was upset that my favorite dealership would now be out of state. Well...this past July the wonderful staff at Bob Rohrman made it possible for me to purchase a vehicle in Indiana and have it delivered to El Paso Texas. I am so confident in my purchases with Bob Rohrman that I purchased my vehicle over the phone and the hardest thing I had to do was decide what color I wanted. I still have family in Indiana so I was able to make a quick trip in to the dealership to sign paperwork and while I was there everyone there was very friendly and accommodating. Thank you again, it was a pleasure to do business. Lindsey W. read more

LOVING MY NEW HONDA CIVIC SEDAN!!! I just recently purchased my car from the sign and drive tent sale. My salesman Rock Dorsey was very helpful in finding me a car in my price range with all the options I was looking for and may more. He was very knowledgeable of all the aspects of the car I purchased. I have text him many times with question and he has gotten back to me very quickly with an answer to my question. I am very please with the sales staff at Bob Rohrmans and I would recommend them to all my family and friends. read more

Avoid this place for service. Their service department is nearly impossible to get ahold of. I called 4 times and left my name and number. My calls were never returned. I had to just keep calling back until I got someone. Service just doesn't pick up the phone. I finally made an appointment for a Saturday. When I went in, they said that they wouldn't be able to get to my car that day. I told them that I had made an appointment. They said that everyone wants to get their car fixed on Saturday. I told them that I understood but said that is why I had made an appointment. They clearly couldn't care less. I needed them to look into a check engine light and to change the oil and filter. When i returned the next week, they said that I needed new catalytic converter. And they did not change the oil, but at least they didn't charge me for it. I was a bit peeved about the oil and suspicious about the diagnosis. I asked them directly what were the codes that were read. The guy wouldn't tell me and started to get testy. He raised his voice and gave me some story about how the guy who did the work has been doing this for 20 years or something. I told him that just because he has be doing this a long time does not mean he is competent. Anyway, I took the car to a place in West Lafayette. They changed the oil and said that the car did not need a catalytic converter and that the light was regarding the hybrid battery. Also, while I was waiting for my ride outside, I was accosted twice by salesman trying to sell me a car. One insisted I take his card. I desperately wish there was another honda dealer in town. These guys are the worst. read more

Love my Honda CRV, but disappointed in their service department. Needed my recalled airbags replaced; spent an hour getting the first one done, but they didn't have the parts for the other side. Received notice that the part was now in, spent another hour waiting just to be told they had "made an error" and still didn't have the correct part. I can know look forward to ANOTHER hour if and when they finally get the right part. Nothing but a "sorry ". I guess 3 hours of a customers time + another 3 hours of travel back & forth just isn't significant. Will consider Indpls for my next Honda purchase. read more

I purchased my car from Jason Murray a few years ago and had a great experience. He was honest and straight forward in every step of the process and went out of his way to help me find a car that fit my budget and needs. I was a student at Purdue when I purchased a used Honda Civic that is still running well 3 years later. I had looked at several other car dealerships prior and experienced some of the stereotypical pushiness from salesmen that were clearly more interested in the sale than what I wanted. It is not like this at all at Bob Rohrman Honda. I am so glad that I found this dealership and would absolutely recommend it and Jason Murray to anyone who is looking for a new or used vehicle. read more

wish I had another set of hands to give this awesome place 4 thumbs up! excellent customer service.

Bought a used car from Bob Rohrman Honda. Two days later the check engine light came on. Took it back in and waited for 3 hours with 2 babies. Was told it was a dummy light and everything was ok. That was in March. The car had to be towed to Bob Rohrman and now it is still sitting there and they refuse to honor the warranty they said was on the (new) motor. Had another mechanic look at the car and they said it was not a new motor. Said that 20,000 miles was put on the car in 6 months. The car never left town because I was afraid to drive it very far. read more

What a disaster. I went in for an oil change with a perfectly normal car (no lights were out) and suddenly my 3rd break light was out. Of course, I can't leave because I'll get a ticket otherwise. Then, after my oil change my mtnc reqd light came on because the dumkus' forgot to reset it. On top of the $80 I dropped in this hell hole, they tried to upsell me about more fluid changes. I hope this place goes bankrupt soon and their ads will stop annoying me. I'll take my chances at a midas or jiffy lube over this disaster. read more

I recently purchased a 2016 Accord from Bob Rohrman Honda, it was the best car buying experience I've ever had. I was treated fairly on both my trade and purchase price. The transaction was fast and required little or no stress on my part. I will definately be back for future car needs. If you want to be treated fairly by friendly, courteous and knowledgeable people I would highly recommend Bob Rohman Honda. They earned my five star rating. A satisfied Rock Star. read more