This company is completely incapable of quality, timely service. I've been dependent on them/at their mercy for five years. At this time, they have abandoned me without my tilt-recline power wheelchair for 4 weeks. I've had to cancel and reschedule 5 doctor's appointments, rehabilitation, and even a specialist that I'd waited several months to see and now must wait another several months. Every order I've had through this company over the course of five years has resulted in at least one wrong part. Sometimes it's the wrong seat size, sometimes it's the wrong caster wheels. There's one service tech in San Diego who refuses to accept the recommendation of other service techs. He didn't install the parts required to fix the battery loading parts though it was identified by the previous tech. There are no direct lines to anyone in any dept. The call center is in the Phillipines with employees without English listening comprehension. So everything must be stated, restated using different words, asked what they heard/understood. Everything must be re-explained at every transfer to the next person. Birthday, name & address must be given to each person transfered to though given to the very first person who answers phone. They're incapable of streamline service. Abandoning ppl w/o medically necessary equipment. Gross Negligence! ******* Mike, the technician visiting from Los Angeles is stellar. He identified what was wrong, ordered the parts needed to fix it, adjusted my chair to improve comfort, and was extremely kind. If I was only reviewing him, he deserves 5 stars. Hopefully the rest of the NuMotion can follow through and actually get me the parts he ordered in a timely fashion. It's been 4 business days so far and I've not yet heard from the Office. NuMotion desperately needs to improve their intra-office communication. They have double ordered things like my wheelchair seat, demanding I sign things saying I'll pay for them out of pocket. Not realizing they already delivered my new seat cushion. They also have multiple people contact me individually for orders, insurance, billing. It's too many cooks, spoiling the pot. They order the wrong items, not realizing they need to order items for the chair they most recently delivered. It's taken more than 6 months to get castor wheels for chairs, the right mount for a Speech generating device, the correct head rest. Their power wheelchair support changed their 24/hour number so now there's no support after hours or on the weekends when my chair blows a fuse going up a hill or malfunctions after just being fixed at their office. The number of emails exchanged for a single order or repair is astronomical and every person who talks to me has different, conflicting information. Calling the local number of the on site Customer Care Coordinator, went straight to voicemail when I was trying to find out if the repair was finished, so I had to call the national number. The customer service person I spoke with kept using future tense and past tense words in the same sentence, making it very difficult to understand whether my chair was ready for pick-up or not yet ready, likely a language fluency issue. I knew I needed to coordinate a 40 minute ride to go retrieve my wheelchair, and I knew the office Voicemail said it closed at 4:30pm, so I knew I needed to get there before it closed because no one would Wait after hours for me to pick it up. I finally decided to go anyway. The office called me at 4:10pm to let me know the chair was ready for pick-up. Had I waited until their call to get it, I would have not arrived before the voicemail said it closed. Gratefully the chair now works and it is comfortable. Both Stephen and Tommy, the NuMotion techs who come to my home are kind and knowledgeable. Both seem to be at the mercy of a company that struggles to communicate amongst the ranks. NuMotion need to streamline their business and train people in how to communicate. It's hard enough dealing with a progressive motor dysfunction. NuMotion adds significant stress to the equation. read more

UPDATE (August 21, 2025): ownership responded to my original review found below. They asked me to contact customer care. I sent an email to customer care. Their customer care responded with an email saying they would contact me in 1-2 business days. It has been 2 weeks now. And still NO contact from the company. WOW!!! August 6, 2025: If you have a choice, I DO NOT recommend utilizing Numotion for your wheelchair maintenance and/or repair needs. My insurance company only works with Numotion, so I had to utilize them unless I wanted to pay out-of-pocket. My experience with Numotion was one of the worst experiences I've ever had with a business. I had 2 simple maintenance needs: *Replace a joystick box small rubber boot; and *replace my 2 front pneumatic caster wheels. This simple maintenance literally took 4 months to complete. None of the delay was caused by me. I had to have a friend put on 2 new caster wheels while waiting for Numotion because the tire tread became bare while I waited. MORE FACTS: *Numotion had to schedule the work for 3 different days because on 2 occasions they brought the wrong product. *Numotion overcharged me and I had to figure it out and request a refund. *I spoke with multiple people in the USA and overseas who provided me with incorrect information on more than one occasion. *I was told that Numotion only has one technician for my county which has over 2 million residents. I understand that the service Numotion provides is challenging, but the company needs to figure out a way to provide (quality AND timely) services for which they contract to persons in wheelchairs who depend on those wheelchairs for their mobility each and every day. I welcome any response to this review from someone in management at Numotion. I would be glad to have a phone call with Numotion management to share more details about my experience and to share some suggestions to improve their services going forward. read more

We needed a wheelchair repair. The technician who came was Roland. He was extremely kind, knowledgeable and did an amazing job. Highly recommend. read more

Worst company I need a stroller they keep saying we are missing this and this first the letter than later the chart notes than later the prescription. The always said we haven't received it . They don't even call me or be on too of stuff is been over a month I still don't have the authorization for the stroller . read more

Scheduled an appointment for today at 10am for a wheelchair fitting and confirmed the address with them from what insurance sent me. Showed up and no one would answer the door or the phone. Apparently the worker went to my house (which I never would have gone for). And then when my daughter, who is 19, finally talked to someone they blamed it on her for not being at home for the appointment. If you can't even be polite to your new customers I'd hate to see how you'd be once we got the chair. Thank you for wasting our time and sending my daughter into a panic attack. Hopefully I can get her a chair soon as she leaves for college soon. read more

I called Numotion to check on a part for my scooter that I've been waiting for since May 23,2023 . Jason Morris answered the my call . This Jason Morris is a piece of......Jason is the rudest being breathing God's air . Jason is abrasive and just plain NASTY . Jason spoke to me AS if he had just caught HIS Lover in bed with ANOTHER . This the 2nd NASTY encounter with this Jason . He has NO PEOPLE SKILLS ..I was upset and he seemed to intentionally make it worse. His derogatory tone , his demeanor is IN THE TRASH , WHERE HE SHOULD BE . I asked Jason Morris to transfer me to the coordinator and he ASKED ME WHY DID I WANT TO TALK TO HER ...I REPLIED IT'S NONE OF YOUR BUSINESS . IM 65 years old . Who do you think You are....Jason SHOULD BE FIRED . read more

SINGLE PARENT? IN A WHEELCHAIR? BEWARE!! I don't know if I have been singled out for the discrimination I have been enduring, or if this happens to everyone that deals with this company. Maybe just anyone that uses Medi-Cal? It has taken nearly six months just to fix a single pinched cable that leads to the battery on my wheelchair. I have been forced to stay in my bed the majority of this time because of how NuMotion has handled my case. I am a single parent in a wheelchair with degenerative conditions. I do not have the luxury of wasting my time, wasting away in a bed all day long for any amount of time! The chair they provided me as a temporary chair does not accommodate my needs at all and is not comparable to the one I own. I am forced to hurt myself every time I need to use the temporary chair they have given me. This is unacceptable and nothing short of abuse. I have wanted to complain about them for a while. I was trying to give them a chance to rectify things, but I can't anymore. The absurdity of how I have been treated tells me I must speak up and speak out! If any of you have had a hard time like I have with these people please contact me and tell me your story. Your privacy will be respected always. Together we can stand up against the tyranny of those who have control over our health, our lives, and the quality of both. I am getting over my fear to speak up and speak out! read more

Shout out for a powerchair tech ... Joe Crowe Nicest guy on the planet. Kind caring fun to do business with. Really cares about customer service. Way to go Joe.... you are a shining star for those who need wheelchair services!!! read more

Imagine having a power wheelchair that Medicare paid for to the tune of $23k. Three months after getting this chair an electrical problem arose. On January 3 I called the San Diego office of NuMotion only to be told they have no one to repair the chair and they will refer another location to contact us. That never occurred. Called the NuMotion national customer service. I was told they had no control over scheduling repairs for the San Diego area. I called the San Diego store again. I was put on hold for what seemed an eternity, then was hung up on. I called again yesterday. A person told me the person to do the scheduling, Crystal, was out that day and no one else could assist. She said the manager would be notified. The manager never called back. WTF? My husband is immobile without this chair. Why is this company allowed by Medicare to sell items which they are required to repair for 5 years but don't? read more

My son is a quad and his power wheelchair broke and left us stranded near the San Diego Airport. We managed to get him home, but he was stuck in bed without a chair. Jose and Jesus at Numotion in San Diego, 8940 Activity Road, came to the rescue. They had my son's old power wheelchair up and working for him in a couple hours while his primary chair was awaiting the new part. They gave us top priority and meant a lot to us. They went overboard to help us and we can never thank them enough for that. Life is tough living in a wheelchair, but not having it is worse. Thank you Jose and Jesse! read more