I had outstanding customer service his name is Jayson He…read morewas very detailed oriented and passionate for customer service has knowledge Thank you Jayson great service experience

Great service. Recliner delivered to hotel and picked up. Professional. On time…read more Personable phone responsiveness. I'd use them again.

Jose lead tech. Good work..,, will use again..........................done…read more bbbbbbbbbbbbbbbbbbbnnnn

Absolutely enjoyed my experience at mobility city! Peter and his team really made the experience as…read moresmoothly as possible! I recently got diagnosed with arthritis in my lower back which has caused me a lot of trouble to walk on my own without help :( My mental health really got shot down because of it but coming to this store and meeting Peter and his team has given me so much hope! They treated me with such great care when I chose my rental and was absolutely happy when I came back to buy my own rollator that I was greeted by name and asked how everything was going! I recommend anyone who is looking into purchasing items for themselves or loved ones to come to this location! I hope your business keeps thriving Peter!! You have gained a loyal customer due to your passion for helping people

amazon contacted the maker of the electric scooter. their manual was vague at best. this service…read morereturned my call and walked me thru to enable me to operate my new transportation... for free. I contacted other service companies..didn't help at all....... I thank u so very much...didnt want to accept any money..for helping me. 5 star service. I support this company....u wont be disappointed..trust me 75 yr old disable citizen

I want to give the biggest heartfelt thanks to "JJ" at Mobility Solutions. He was so remarkable!…read moreFrom his first home visit where he explained everything to me, accessed my physical needs, but more importantly listened to what I needed to improve the quality, comfort and ease of my life. It was not easy since Medi-cal and all the hoops you need to jump through make it a real challenge. When the day came for JJ to deliver my scooter, it was only made better by his wonderful, genuine and friendly attitude. He took the time to make sure I knew how to use all the features, how to take it all apart, and that it was adjusted to my size. He also explained what to do if I had any problems or concerns or questions. If you could duplicate anyone in customer service this is the man. He should be the spokesperson for quality care!! Thank you so much JJ and everyone else at Mobility Solutions!!

This company is completely incapable of quality, timely service. I've been dependent on them/at…read moretheir mercy for five years. At this time, they have abandoned me without my tilt-recline power wheelchair for 4 weeks. I've had to cancel and reschedule 5 doctor's appointments, rehabilitation, and even a specialist that I'd waited several months to see and now must wait another several months. Every order I've had through this company over the course of five years has resulted in at least one wrong part. Sometimes it's the wrong seat size, sometimes it's the wrong caster wheels. There's one service tech in San Diego who refuses to accept the recommendation of other service techs. He didn't install the parts required to fix the battery loading parts though it was identified by the previous tech. There are no direct lines to anyone in any dept. The call center is in the Phillipines with employees without English listening comprehension. So everything must be stated, restated using different words, asked what they heard/understood. Everything must be re-explained at every transfer to the next person. Birthday, name & address must be given to each person transfered to though given to the very first person who answers phone. They're incapable of streamline service. Abandoning ppl w/o medically necessary equipment. Gross Negligence! ******* Mike, the technician visiting from Los Angeles is stellar. He identified what was wrong, ordered the parts needed to fix it, adjusted my chair to improve comfort, and was extremely kind. If I was only reviewing him, he deserves 5 stars. Hopefully the rest of the NuMotion can follow through and actually get me the parts he ordered in a timely fashion. It's been 4 business days so far and I've not yet heard from the Office. NuMotion desperately needs to improve their intra-office communication. They have double ordered things like my wheelchair seat, demanding I sign things saying I'll pay for them out of pocket. Not realizing they already delivered my new seat cushion. They also have multiple people contact me individually for orders, insurance, billing. It's too many cooks, spoiling the pot. They order the wrong items, not realizing they need to order items for the chair they most recently delivered. It's taken more than 6 months to get castor wheels for chairs, the right mount for a Speech generating device, the correct head rest. Their power wheelchair support changed their 24/hour number so now there's no support after hours or on the weekends when my chair blows a fuse going up a hill or malfunctions after just being fixed at their office. The number of emails exchanged for a single order or repair is astronomical and every person who talks to me has different, conflicting information. Calling the local number of the on site Customer Care Coordinator, went straight to voicemail when I was trying to find out if the repair was finished, so I had to call the national number. The customer service person I spoke with kept using future tense and past tense words in the same sentence, making it very difficult to understand whether my chair was ready for pick-up or not yet ready, likely a language fluency issue. I knew I needed to coordinate a 40 minute ride to go retrieve my wheelchair, and I knew the office Voicemail said it closed at 4:30pm, so I knew I needed to get there before it closed because no one would Wait after hours for me to pick it up. I finally decided to go anyway. The office called me at 4:10pm to let me know the chair was ready for pick-up. Had I waited until their call to get it, I would have not arrived before the voicemail said it closed. Gratefully the chair now works and it is comfortable. Both Stephen and Tommy, the NuMotion techs who come to my home are kind and knowledgeable. Both seem to be at the mercy of a company that struggles to communicate amongst the ranks. NuMotion need to streamline their business and train people in how to communicate. It's hard enough dealing with a progressive motor dysfunction. NuMotion adds significant stress to the equation.

UPDATE (August 21, 2025): ownership responded to my original review found below. They asked me to…read morecontact customer care. I sent an email to customer care. Their customer care responded with an email saying they would contact me in 1-2 business days. It has been 2 weeks now. And still NO contact from the company. WOW!!! August 6, 2025: If you have a choice, I DO NOT recommend utilizing Numotion for your wheelchair maintenance and/or repair needs. My insurance company only works with Numotion, so I had to utilize them unless I wanted to pay out-of-pocket. My experience with Numotion was one of the worst experiences I've ever had with a business. I had 2 simple maintenance needs: *Replace a joystick box small rubber boot; and *replace my 2 front pneumatic caster wheels. This simple maintenance literally took 4 months to complete. None of the delay was caused by me. I had to have a friend put on 2 new caster wheels while waiting for Numotion because the tire tread became bare while I waited. MORE FACTS: *Numotion had to schedule the work for 3 different days because on 2 occasions they brought the wrong product. *Numotion overcharged me and I had to figure it out and request a refund. *I spoke with multiple people in the USA and overseas who provided me with incorrect information on more than one occasion. *I was told that Numotion only has one technician for my county which has over 2 million residents. I understand that the service Numotion provides is challenging, but the company needs to figure out a way to provide (quality AND timely) services for which they contract to persons in wheelchairs who depend on those wheelchairs for their mobility each and every day. I welcome any response to this review from someone in management at Numotion. I would be glad to have a phone call with Numotion management to share more details about my experience and to share some suggestions to improve their services going forward.

Great place for handicapped mobility needs. Helpful staff. I bought a new mobility scooter that…read moresuited my needs perfectly. A little hard to find and tucked away in a strip mall but worth it.

UPDATE: 5/30 I spoke to Lifeway, again. While I was on hold, the representative did not have me…read moremuted. Turns out, there is in fact no ship date noted in their system, another lie. Furthermore, "the $2000 is off the table, Eric definitely won't accomodate that unless they remove the Yelp review". A lot of "I told her we need to stick to the contract" statements were made. Lifeway lacks integrity, honesty, and sensitivity to our circumstances. I don't understand how the leadership of a company (Eric) can have such blatant disregard when we are neck deep in grief. I've been in communication with Bruno the manufacturer. I'm going to clarify whether this order was in fact placed on hold on 5/28 per our request (and verbal confirmation from our Lifeway rep Gio). 5/29 RESPONSE TO ERIC: These were the strange alternatives given during my follow up call with Lifeway today, and is a change in story after the initial conversation with Lifeway documented below. While I understand the custom nature of this product, the manufacturer has NOT completed the product. My family member (whom the lift was purchased for, and your team was well aware) has passed away and we are heartbroken. It's disappointing that Lifeway is choosing profit over ethics, especially when Bruno the manufacturer is in full support of the refund. Lifeway's lack of sympathy and condolences is clearly reflected in Eric's response; there is blatant disregard to the circumstances during such a tragic time in our lives. 5/29 ORIGINAL POST: At this time, I cannot in good conscience recommend this company. A stairlift was ordered for a family member, and sadly that family member has now passed. Bruno (the manufacturer) has not completed the product. It is still in production and has several more weeks of expected construction. I immediately notified our Lifeway representative Gio of the deceased family member. The next day, Gio called me to tell me that while he was able to pause the order, but Bruno the manufacturer was unwilling to refund the product despite not being fully made, and therefore the only 2 options would be to forfeit the $10,000 deposit in totality (and forfeit the product) or pay the additional $5,000 for a product that is no longer needed (and not yet made). I reached out to Bruno the manufacturer directly. They were very surprised to hear this, supportive, and created an escalation case immediately. I notified Gio that Bruno would be in touch due to the escalation case. I asked Gio at Lifeway, if Bruno was willing to complete a refund, would Lifeway honor this as well? Gio then gave me several strange alternatives, changed the initial statement and also said "hypothetically we can enforce the contract". I hope that Lifeway, as a business, will do the right thing for the customer and not proceed to financially damage a widower in grieving... especially when funds from the initial deposit have not been fully used by the manufacturer.

We rented a scooter for sea world. It worked great. Matt delivered to entrance of sea world and…read morepocket up in same place. Did everything on line. Communication was excellent. Would use this company again and recommend to everyone!!!

Had an emergency and needed a chair early morning. Placed the order 630P Friday and they were able…read moreto deliver 730A Saturday. No one else could respond this quickly. Chair was new and no issues. Pick up was the same sealess process.

Johnathan is professional, knowledgeable, and honest with his services. I m so glad I found him on…read moreyelp to help repair my mom s mobility scooter. Strongly recommended him.

Jonathan just replaced a brake on my F-22 Drive Rollator…read more Because the brake cable is completely shielded, this was not a simple job. He knows his business though and it works like a charm! I highly recommend Jonathan for your medical equipment repairs.

After calling many medical supply stores no one could deliver same day or have a hospital bed in…read morestock. Only AAA medical supply was able to do this fast and cheap. It was fast same day hospital bed delivery for my uncle Guys came to his house and installed a brand new hospital bed from the box. Guys who came in installed the bed and show me how to operate it. Removed all the boxes on the way out. Great service and highly recommend it. Thank you AAA Medical Supply, you are truly best in San Diego

Terrible and rude. I highly recommend updating your website and communicate with the team at…read moreHorizon Medical Supply because I was told by someone at AAA they do not rent cpap machine and to try Horizon. I went to the Horizon website and called the number provided at the Horizon website.... Got the same man from AAA and told him that its the same number from AAA and Horizon like he recommended. Then when I asked him if he could provide me the number to Horizon he told me to google it and hung up!!!! I did google it you insensitive jerk and it took me to you. Hire better staff to answer your phones. You deal with people who are sick and vulnerable.

I am not sure why Apria has such bad reviews. I am thinking maybe the company changed management…read more We have been using the company for my mom's oxygen and they have been extraordinary at every level. I Wednesday before Thanksgiving my mom's portable oxygen stopped working at 3:30 pm. She could not attend the Thanksgiving party without it. I called April and just asked for another one thinking it probably will get to us in a couple of days. They delivered it that night!! That is amazing service and the operator was very polite and nice.

Due to a work injury I am now on o2 , it sucks trust me. I have had to jump through hoops to go on…read moreservice I gave had two portable concentrators die in less than a month. They need to source from better companies it takes years to get hold of their customers service team the warehouse guys are great Their billing sucks and is useless