I had outstanding customer service his name is Jayson He…read morewas very detailed oriented and passionate for customer service has knowledge Thank you Jayson great service experience

We needed a stair lift for the usual reasons: a fall followed by an operation with the net result…read moreof inability to navigate stairs (medium-term, we hope). We called two companies; both responded promptly and courteously. The other company said it would be several weeks before they could obtain and install a stair lift. Harmony happened to have one on hand that had been used only briefly; the price would be VERY good; and they could install it the same week. A no-brainer level decision. The stair lift was installed promptly and well. It's been functioning flawlessly. The people we interacted with at Harmony have been responsive and helpful. The photo is me (not the patient - she's much better-looking) taking a ride up the stairs. Best wishes for a speedy and good recovery for anyone reading this who needs a stair lift!

First, you will never meet a nicer man than Peter, who runs the business. I bought a mobility…read morescooter a little over a year ago at Mobility City at a very reasonable price, and because I'm a veteran, was given a generous discount too. I have been very happy with the scooter. Yesterday it died abruptly, so I brought the scooter over to Mobility City to see what the problem was. First thing Peter did was to check the battery and yes, it was kaput. We were both a little surprised that it had not lasted longer; expected life, he said, is four to five years. But no excuses, no blame. He went in back and brought out a brand new battery at no charge. This is the kind of business person I like to deal with, and I think you will too.

Our Mobility City experience was amazing! Right from the start Andrea welcomed us in. Evan helped…read moreus choose the right scooter for my FIL. He walked us through our choices and we found the perfect scooter at a great price! Peter the owner found the perfect drink holder for my Pride Victory10. We had the pride in the car and he got the drink holder installed for us right then. Evan helped us load the new scooter in the car with the pride. Easiest transaction ever! Thanks Mobility City!

I want to give the biggest heartfelt thanks to "JJ" at Mobility Solutions. He was so remarkable!…read moreFrom his first home visit where he explained everything to me, accessed my physical needs, but more importantly listened to what I needed to improve the quality, comfort and ease of my life. It was not easy since Medi-cal and all the hoops you need to jump through make it a real challenge. When the day came for JJ to deliver my scooter, it was only made better by his wonderful, genuine and friendly attitude. He took the time to make sure I knew how to use all the features, how to take it all apart, and that it was adjusted to my size. He also explained what to do if I had any problems or concerns or questions. If you could duplicate anyone in customer service this is the man. He should be the spokesperson for quality care!! Thank you so much JJ and everyone else at Mobility Solutions!!

We got a referral from my grandmothers doctor for a wheelchair. Once we got the approval from her…read moreinsurance. I called right away to Mobility Solutions and spoke to Julie. She was very patient, super nice and answered all of my questions over the phone. She even called back the next day as she promised and told me they had a wheelchair available for my grandmother. She booked the 1pm appointment with JJ. Upon arrival we got there 30 minutes early but had to wait a little because JJ was on lunch but within 10 minutes. He came out to the car and told us that he is ready for us. He didn't have to stop his break for us but he did! I admire the customer service from him and it was a Quick service! JJ was very professional, friendly, adjusted the footstep for my tiny 4 foot 9 grandmother. He answered all of my questions regarding how the wheelchair worked and mechanism of it. He did not rush us at all which I love. Overall the staff I encounter that day was super nice! Very spacious building they have. They have a bathroom and a small waiting area. Plenty of parking spots around. I highly recommend this business to anyone that needs a wheelchair. They have soooo much to choose from and can custom make it for you.

I am overjoyed, my son finally has a safe mobility device that gives us the confidence to be able…read moreto take him out. I appreciate all of the staff and providers who were able to make this happen for my son. Peter, made sure to follow up with us and make sure our family was takan care of. Thank you for your care and support. The quality is sturdy, beautiful and easy to use. I would choose Numotion over and over again!

This company is completely incapable of quality, timely service. I've been dependent on them/at…read moretheir mercy for five years. At this time, they have abandoned me without my tilt-recline power wheelchair for 4 weeks. I've had to cancel and reschedule 5 doctor's appointments, rehabilitation, and even a specialist that I'd waited several months to see and now must wait another several months. Every order I've had through this company over the course of five years has resulted in at least one wrong part. Sometimes it's the wrong seat size, sometimes it's the wrong caster wheels. There's one service tech in San Diego who refuses to accept the recommendation of other service techs. He didn't install the parts required to fix the battery loading parts though it was identified by the previous tech. There are no direct lines to anyone in any dept. The call center is in the Phillipines with employees without English listening comprehension. So everything must be stated, restated using different words, asked what they heard/understood. Everything must be re-explained at every transfer to the next person. Birthday, name & address must be given to each person transfered to though given to the very first person who answers phone. They're incapable of streamline service. Abandoning ppl w/o medically necessary equipment. Gross Negligence! ******* Mike, the technician visiting from Los Angeles is stellar. He identified what was wrong, ordered the parts needed to fix it, adjusted my chair to improve comfort, and was extremely kind. If I was only reviewing him, he deserves 5 stars. Hopefully the rest of the NuMotion can follow through and actually get me the parts he ordered in a timely fashion. It's been 4 business days so far and I've not yet heard from the Office. NuMotion desperately needs to improve their intra-office communication. They have double ordered things like my wheelchair seat, demanding I sign things saying I'll pay for them out of pocket. Not realizing they already delivered my new seat cushion. They also have multiple people contact me individually for orders, insurance, billing. It's too many cooks, spoiling the pot. They order the wrong items, not realizing they need to order items for the chair they most recently delivered. It's taken more than 6 months to get castor wheels for chairs, the right mount for a Speech generating device, the correct head rest. Their power wheelchair support changed their 24/hour number so now there's no support after hours or on the weekends when my chair blows a fuse going up a hill or malfunctions after just being fixed at their office. The number of emails exchanged for a single order or repair is astronomical and every person who talks to me has different, conflicting information. Calling the local number of the on site Customer Care Coordinator, went straight to voicemail when I was trying to find out if the repair was finished, so I had to call the national number. The customer service person I spoke with kept using future tense and past tense words in the same sentence, making it very difficult to understand whether my chair was ready for pick-up or not yet ready, likely a language fluency issue. I knew I needed to coordinate a 40 minute ride to go retrieve my wheelchair, and I knew the office Voicemail said it closed at 4:30pm, so I knew I needed to get there before it closed because no one would Wait after hours for me to pick it up. I finally decided to go anyway. The office called me at 4:10pm to let me know the chair was ready for pick-up. Had I waited until their call to get it, I would have not arrived before the voicemail said it closed. Gratefully the chair now works and it is comfortable. Both Stephen and Tommy, the NuMotion techs who come to my home are kind and knowledgeable. Both seem to be at the mercy of a company that struggles to communicate amongst the ranks. NuMotion need to streamline their business and train people in how to communicate. It's hard enough dealing with a progressive motor dysfunction. NuMotion adds significant stress to the equation.

Great place for handicapped mobility needs. Helpful staff. I bought a new mobility scooter that…read moresuited my needs perfectly. A little hard to find and tucked away in a strip mall but worth it.

Just spent $24,000 on bruno stairlift and am waiting for call back on charging light issue. The…read morechairlift is great. Customer service is not.

They delivered and picked up the mobility scooter at our hotel. I was kept informed thru their app…read more My husband was able to sight see with our group. I wish I would have ordered a scooter for me too

BEWARE!!! Last Friday I rented a scooter for 2-4pm delivery for a 6:40 Padres game. Omni Hotel…read moreDowntown San Diego. Have an injured knee and cannot walk without pain. Texted the driver for an update at 4pm and he was in RIVERSIDE. Told me he would arrive 6:30-7pm. Texted him again for an update at 6:30 and he told me 8:30. When he finally showed up at 9:15 the game was over. BUYER BEWARE. Untrustworthy and SHADY.

Johnathan is professional, knowledgeable, and honest with his services. I m so glad I found him on…read moreyelp to help repair my mom s mobility scooter. Strongly recommended him.

The tech David was an excellent worker. Very flexible, answered all our questions and helped us…read morewith everything needed to set up the Matress, base and remote controls. Also Johnathan was very helpful answering all our questions. As a family we recomend this service.

Terrible and rude. I highly recommend updating your website and communicate with the team at…read moreHorizon Medical Supply because I was told by someone at AAA they do not rent cpap machine and to try Horizon. I went to the Horizon website and called the number provided at the Horizon website.... Got the same man from AAA and told him that its the same number from AAA and Horizon like he recommended. Then when I asked him if he could provide me the number to Horizon he told me to google it and hung up!!!! I did google it you insensitive jerk and it took me to you. Hire better staff to answer your phones. You deal with people who are sick and vulnerable.

Wonderful! When I finally found AAA medical I was in a bit of a Panic. Resmed referred me to CVS, I…read morechecked Apria, and a dozen other locations. All the big stores said no or wait 3 or more days for shipping. After being on hold for an eternity. AAA Medical had the CPAP supplies that I needed in stock at a fair price. They were quick to answer the phone, knowledgeable, friendly and prompt. I am definitely giving them my business in the future and recommend them highly!

I'd like to take a moment of your time to provide feedback on the service I received for Apria…read moreHealthcare inquiry on 6 January 2025 via Owens-Minor customer representative, Christine (csteph1 Employee ID ?) First, I would like to say how delighted I was to speak with Christine regarding my portable oxygen machine which I have been requesting since July 2024. For whatever reason, I was unable to receive due to miscommunication and/or lack of due diligence to follow through from previous agents. Finally, I spoke to Christine who helped me through the process. She took the time to read through my chart which helped identify areas of possible delays and all the while addressing my concerns. Christine, in my opinion, demonstrated professional performance, outstanding customer care/service and knowledge to get the job done making her a valuable asset to the team. Thank you Christine and Owens Minor for your professionalism! Respectfully, Lina

I would avoid Apria Hospice. My experience with them was extremely disappointing and added…read moresignificant stress during an already difficult time. Rather than providing comfort and support, I found their care to be poorly coordinated, inadequately individualized, and at times clinically inappropriate. My sister had a complex medical history that included recurrent syncopal (fainting) episodes. Unfortunately, hospice staff repeatedly interpreted these episodes as signs that she was actively dying or "transitioning" without adequately reviewing her medical history or understanding her underlying condition. After one such episode, I received a call from a hospice representative through an out-of-state call center recommending that morphine be started immediately. There was no apparent clinical indication for morphine at that time, and the caller was unable to explain the rationale for the recommendation or answer basic questions. This was both unsettling and concerning. On another occasion, a hospice nurse recommended oral antibiotics for a suspected aspiration-related infection. At the time, my sister was unresponsive and not eating or drinking, making oral administration impractical. Concerned about the recommendation, I had her evaluated in the Emergency Department. No infection was found, no antibiotics were indicated, and her symptoms were ultimately attributed to another syncopal episode from which she later recovered. I was also told that all of my sister's oral medications should be discontinued, despite the fact that she was still taking medications orally and there was no clear clinical reason to stop them. This recommendation created unnecessary anxiety and confusion. The hospice chaplain's conduct was also unprofessional. Facility staff ultimately asked him not to return after he put his feet on a table and requested flowers that were being used for a resident activity. Several nurses at the care facility privately expressed concerns about the quality of hospice care they were observing and recommended that I consider changing hospice providers. By that point, my sister's condition had become increasingly unstable, and I felt that changing providers would only add more stress. She passed away later that week. What was perhaps most disappointing was the lack of follow-up after her death. Her primary hospice nurse never contacted me to offer condolences, answer questions, or provide support. As an advanced practice healthcare provider, I recognized a number of concerning issues that may not be apparent to families without medical training. Based on my experience, I cannot recommend this hospice organization.