Informative, courteous, incredibly professional. I came here to pick up medical equipment for my condition and the stuff were very professional in their conduct with me. They invited me to sit down so we could have a conversation about my equipment, outlining its usage and maintenance in a clear and accessible manner, and even mentioning things I should look out for, when to get replacement parts and how to acquire them. They even offered help in the capacity as being available as a resource and leaving the door open either in person or over the phone if I had further questions and concerns at any point. They were operating off of what I feel should be a golden standard for professionalism and competence. Thank you! read more

I can completely understand why this company is not accredited by the BBB. This has been one of the worst companies I have ever dealt with. They have repeatedly provided inaccurate information regarding shipments, failed to follow through on promised deliveries, and demonstrated extremely poor communication. Their customer service has been very disappointing, and I have had to continually follow up just to get answers regarding supplies that were supposed to be shipped. I will never use this company again. I am also going to contact my insurance company to verify that they have not been billed for any supplies that I never received. Based on my experience, I would strongly recommend that anyone dealing with this company carefully review their insurance statements and verify that they were only billed for supplies they actually received. read more

I purchased an electric chair from them & was not old about the return policy- i am a stroke survivor of 40 yrs & they had me sign papers but did not mention final sale. I took it home & I did not feel safe on it. I came back the next day to return it. That's when the owner Azhar told me if I would of brought it back in 3 hrs then would or taken it back but since I took it home to test it. He would not take it back. I would of return it in 3 hours if i knew of the 3 hrs before purchasing it but I did not have a ride until the next day. I think this company is being unreasonable and I feel taken advantage of. read more

Fast service! Excellent brake adjustment on my mom's walker. Proximity to my mom's home makes this my go to location. read more

The Dr was very helpful and explained everything about the machine throughly. Everyone from start to finish was very nice and just over all the service was great! Thanks for making this experience quick and easy! read more

This company decided to stop billing insurance. Rather than call the patient, they called the doctor on an old referral--a doctor I no longer see for a monthly medical need--so my new doctor wasn't aware I needed a new prescription and neither was I. I've now spent 3 months scrambling to find a supplier who bills insurance. I'm beside myself. I cannot believe they didn't contact me--but chose instead to leave a message with a doctor who hasn't seen me in more than 2 years. My new doctor hasn't been able to find a company who bills insurance for this critical need. This company should be formally cited and fined for patient abandonment. Where on earth am I supposed to go now? read more

My aunt broke her foot and needed a boot as soon as possible. We called another supply store and they told us that they would take from three hours to three weeks to help and that they would call us. So our doctor recommended this place stating it has helped previous patients. The staff was nice. They didn't charge us a dime and billed insurance and my aunt had her boot right away as needed. Don't waste your time anywhere else. This place has great value in it's selections and client care. read more

Advance medical supply go above and beyond for their customers. It's like a small town feel in a big industry. With them you're not just a sale. They understand that behind the sale is a medical need and they care enough to help you navigate through different things that come up in the most pragmatic way. We've been using Advance Medical Supply for a couple years now and they never disappoint. They're always reliable and provided fast service with great prices. But what stands out the most is their quality customer service that goes above and beyond. We had one of our hospital beds break last minute before a patient was do to arrive and they jumped into action to help us fix the issue so our patient would have a working bed. They didn't complain and say it was outside of normal business hours. They didn't make us feel like we were inconveniencing them. They just jumped into action to help us solve the problem in a cost effective way. I really can't say enough about this company. I love that are problem solvers and will work with you to get what you need within your budget. They're not trying to upsell you or make you spend more money than you have to. I highly recommended this company for medical supplies they know a lot about hospital beds, air mattresses and everything you need to help make your patients or family members more comfortable should they need a hospital bed. And a little comfort goes a long when when someone is bed bound. Advance Medical Supply will help ensure your bed is properly set up, secure and provide the most comfortable mattress available. I have many people I do business with on a day to day basis and this company is at the top of my list of keepers. read more

This is a great local company. I have used them twice and both times wonderful service, quality products and enjoyable experience. Highly recommend if you are ever in the need for medical equipment. read more

Great people, great company. What a God send, thank you all very much for your help getting me the rehab chair I needed.

Advance Medical Supply was wonderful in delivering and setting up a hospital bed within a day of contacting them. They took time to make sure I knew how to work it and answered any questions I had. When it was time to return the bed, they were out within an hour to disassemble and remove it. In addition, they charged far less for a new, high-quality bed than other medical supply companies I had contacted. They are a well-run, efficient business. I highly recommend them. read more

This place is absolutely fantastic! They were so helpful and have the best prices around. I shopped around for a power wheelchair for my elderly mother. Other competitors did not compare in price or service. They trained my mom on how to use the chair and explained everything. They delivered the chair to her home for free! They even followed up with a call a few days later to be sure everything was good. I highly recommend! read more

I will NOT use this company ever again. Poor service & deceptive sales. Said they don't "repair" anything, only adjustments and not wiling to pickup or go onsite like they claim. They looked up the sales info on original purchase and said I could bring it in. Get there and they said a nut came loose and is missing and out of warranty (was NOT told out of warranty over the phone). $20 for a .20 cent nut after getting me there first. I had issues with them not delivering the original purchase (even tho they get paid to do this and promise to deliver) and had to pick it up myself then. I should have seen the red flags. Never again. read more

To whom it may concern...I am writing this Review to let people know that Advanced Medical Supply is the most Incompetent and Frustrating Motorized Wheelchair Vendor for a Disabled Person in need of Liberty, Freedom and just Joy should turn to. I've been waiting for my Chair for Months. It's gotten so bad that I had to Request another Employee to be Present when I finally receive it!!!! The icing on the cake is when I called to ask if an Employee could please email me Pictures of my Chair Today just to Ensure that my waiting in vain for 6 months was coming to an end... Said Employee stated "DON'T YOU HAVE A MANUAL, ALL YOUR CHAIR NEEDED WAS THE FOOT RESTS." Suffice to say I am thinking "Thanks for that Tidbit of Information you just Spilled about just how Unprofessional and Inconsiderate you are to the Plight of the Disabled. Oh and of course I didn't get an email from them Re: Pictures of my Wheelchair! Neither did I get a call back stating that I wouldn't. If anyone out there wants to Spend time Enjoying their Life...... DON'T WASTE YOUR TIME. AVOID IT LIKE THE PLAGUE!!!!!!! read more

My partner's walker had a really loose wheel that needed to be replaced. When I called, they said come in anytime in the morning to fix it! They were seriously so kind and quick. In and out of there within minutes. Couldn't be happier that my partner is stable walking again! Thank you guys! read more

WORST medical supply store! My 4 year old broke her leg and I had a prescription from our insurance to get a wheel chair and crutches. Took them 5 days to even process my order and it's been 4 weeks and still have not heard from them on when we can expect the wheel chair or crutches. Incompetent, unethical, and unprofessional. Do NOT recommend!! read more

I wish I could rate this place zero stars!! I have spent over 6 months trying to get my wheelchair from them, and it has been NOTHING but mistakes & false promises to fix those mistakes. first, it took 3 1/2 months to get a manual wheelchair. Why?? I wasn't given any choice other than the finish of my wheelchair; every choice was decided for me "based on my needs". Long story short, my wheelchair is way too HUGE (I can't even fit through doorways - it's like 5 inches too wide). It also came assembled incorrectly with the arms on backwards, a wheel loose, no seatbelt, and my left caster wheel stuck permanently hovering above the ground (instead of stabilizing me). Also, I was given Smart Drive technology to move because I can't self-propel. Azar (the manager) tested my smart drive and told me *I* was doing it wrong.. Flash forward to 3 months later when a smart drive brand rep comes out & explains to me that Advance Medical has incorrectly programmed the system, and blamed me for it. For months. Lastly, after all this, I was promised that Azar would come out to personally assess the problems with my chair (& fix them), but he never showed or called to reschedule. Instead, he failed to even tell his staff that he had made that promise to me, so they sent someone who barely spoke English & could not help me with my particular problems anyway. This place has prevented me from access to my community for over half of a year. They are ruining my quality of life, and they offer no actual resolution to any of the problems they created. Every step of the process has been a nightmare. Do yourself a favor and go literally anywhere else! read more

AMAZING SERVICE! My 91-year old father fell and was in pain so we needed an arm sling ASAP. We were referred to this place by the pharmacist Bassam in Dr Dominguez's building and we're so glad to find it. Not only did they bill the insurance quickly but they fit (Azar) my dad in the sling properly and showed us how to do it, something I could not have figured out on my own. It even came with a pillow to rest his arm on and a ball to exercise his hand! We were blown away by the service and the kindness of these people. Thank you!! read more

We needed several home care items very quickly. I was able to call, then walk in to the store and was met with great service. We also needed to rent a hospital bed. They set up delivery for the day after I ordered it and came to the house and set everything up and then gave us instructions on how to use the equipment. We actually had a PTherapist visiting at the same time and the installer worked around that schedule, waiting patiently, then working efficiently. We needed an additional item and he ran back to the store and dropped it off on his way home. Amazing service. Greg read more

I want to thank the people at advanced Medical supply, for getting me the CPAP machine today!! I needed it urgently, so I could have my surgery in 2 weeks. Calls were made today to rush my order, I was called for appointment for 1:30 & received my machine. Thank u again!! Sincerely Mary read more

I was told yesterday that I would be able to have a wheelchair delivered today or that I could pick it up the same day. Since my daughter was trying to get back to school as soon as possible post surgery, I elected to go pick it up. Upon arrival, I was told that the technician was out so the chair would be delivered the next day. There was a slight chance of being delivered later in the day (yesterday), but that they would call and let me know regardless. No phone call, no wheelchair. I don't know where my insurance is getting these companies from. First place I was sent was no longer in business!! read more

I am posting this on behalf of a neighbor without good internet access: Advance Medical Supply in La Mesa is an exceptional place to get equipment and medical needs met in a timely manner. Their work is exceptional and they treat you as if you are their only client. Each and every person there has been friendly and more than willing to see that my needs are met.. Again, this is Advance Medical Supply in La Mesa California. Keep up the great work. read more

Advanced Medical Supply was referred to us by our orthopedic office. We're so happy to have called them, and receive great service. Bianca explained all the hospital bed 'types' available to us that we'll use after knee surgery, and got us the bed we needed in time, even coming from another state overnight. Azhor was prompt, knowledgeable and considerate when delivering and installing the bed. He took the time to fully explain the operation of the equipment, and was a kind man. In times of 'need', it is good to know good people who are helpful to make it happen. We'd work with them again if we ever needed assistance with medical supplies. read more

Avoid this company at all cost. I am wheelchair bound and have been referred by my doctor to this company for wheelchair parts and fixtures for its proximity to my home I suppose. Everything takes so long to process and move along. It has been a week since a tech came out to evaluate my wc and still no report has been submitted to my insurances for approval. I call and they let me know the tech might have to come out again because they don't have record of him coming out. It's very frustrating all of this, for a person who relies on their wheelchair being mobile for everyday life activities. One time I came in hoping they could quickly adjust the spokes in my wheels because they were loose. The tech said he had no tools and that I would have to go thru insurance. Really, no tools! Do yourself a a favor and find another service location. read more

On top of having great customer service, Advance Medical Supply works with several different types of insurances. They can even deliver to your home! They have just about everything you could need, from wheelchairs to CPAP machines! I would highly recommend this facility to anyone looking for durable medical equipment. read more

I couldn't recommend Advanced Medical Supply in La Mesa enough!! Everyone we spoke to was absolutely wonderful. My grandfather had hip surgery and requested a trapeze bar at home to help him in bed. I called them around noon to see what was available and by 4pm it was already delivered and installed (for no extra cost)! For certain items they offer a rental option which is great if you want to test something out before you buy it in full. The man who installed the bar was incredibly helpful and even offered to come back if we ever need to adjust the trapeze bar or switch it out for a heavy duty model. I really want to thank everyone at Advanced Medical Supply for helping us today, we greatly appreciate it!! read more

Just had knee replacement surgery. My Work Comp denied a CPM machine. I called one other place and they wanted $308 for.a 21 day rental. When they where advertised online for $16/day but they didn't say there was a min when I wanted 2 weeks. ADVaNCed Medical supply where nice and friendly, I saw on the website $140 for two or three weeks? They said $140 for either and they could deliver that night. I was in pain and he was gentle, patient and nice setting me up on the machine. And they also didn't ask for a $500 deposit. Great Company!!! Followed up two days later to see how they machine was working. I will recommend them to everyone. read more

I needed a hospital bed for my mother who what having a very hard time getting in and out of bed. We worked with her doctor for a prescription, who then pointed us to Advance Medical Supply. The office staff (Blanca in particular), was so incredibly helpful. She helped us find the right option and all the accessories that we needed. We did this all over the phone, and within 2 days had everything delivered and set up in the home. The installation guys were fantastic as well. They even helped us move the old bed out to the garage. We needed a few minor tweaks with the bed, and the installers came back out right away both times and got everything sorted. Their customer service is really great. Thank you everyone at Advance Medical Supply for all your help. Great job! read more

Great, Caring Service. These people not only deliver the equipment, but they go above and beyond to make sure that you know how to properly utilize it. I needed mine right away, and Bless them, they delivered it at 7:29 PM so I would not go without what I needed. I cannot say enough good things about them. read more

Encounter great customer service from AMS when I had to get a wheel chair and crutches for my 14yo son to use when he had a broken ankle. They made the process quick and easy. If you're looking for great professional and personal customer care, then you'll be well taken care of at Advanced Medical supply. And, if you care about supporting local small businesses, then you'll be happy to know you are with Advanced Medical supply! read more

A local San Diego company that truly cares about its customers. I spent hours shopping for an affordable power wheelchair because my dad's insurance didn't cover the costs, and came across Advance Medical Supply. The staff were supremely professional. They worked with me to find an affordable product that fit my dad's needs, and not only delivered the wheelchair right away, but spent over an hour answering our questions considering its use. It is such a refreshing breath of air to come across people who care about their customers more than their bottom line. I will definitely buy again for any home medical equipment we might need, and recommend them without reservation. read more

I highly recommend Advance Medical supply to anyone.They are professional,efficient,and will deliver if necessary. They delivered to my mom any supplies she needed and they gave us discount when insurance did not pay. Excellent customer service , and I alway recommend Advance Medical Supply to my patients and customers when they come to my pharmacy looking for a good Medical supplies store. R.Ph Rasaiel read more

This company works hard to get the medical equipment and supplies out in a timely manner and really do care about patients.

Great customer service!! Amazing company, I would recommend it to anyone in need of medical supplies. Service is fast and efficient. It was recommended by a friend, I needed a wheelchair for my grandmother urgently. They were able to get it to her quicker than any other company I have dealt with. I am definitely coming back! read more